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Strategy, risk & governance

Unlocking the strategic value in your business.

Unlocking the strategic value in your business.

Datacom brings a disruptive approach to our strategic consulting services. We help organisations navigate and pivot in a fast-paced digital world. Working across people, processes, and technology, Datacom identifies opportunities, risks, and strategic plans to drive your business forward.

We apply lean and agile principles to everything we do. This cuts through long strategy phases to create actionable direction. For organisations that want to unlock value and explore new possibilities, we offer advisory services that enable strategic alignment and execution support through your entire journey.

Our team of consultants has significant credentials and experience to help with:

Customer and employee experience and insights
Internal change management and governance
Digital transformative strategic plan development.

Datacom’s advisory capability, combined with our strength in technology delivery, provides you with end-to-end accountability and speed from strategy through to delivery.

The real battleground is customer experience. We see a lot of great vision in organisations, but they often struggle a lot on execution. It’s trying to break it down into small chunks so that they can find a meaningful way forward.

Ben Dakers

Associate director, digital customer channels

Speed to value

With industry experience across many sectors, we're able to identify and focus on key areas that will deliver value. We'll deliver an actionable roadmap across people, processes, and technology.

Strategic alignment

We make strategic and actionable plans that align with your platforms and implementation plans. We ensure a harmonious relationship between your digital infrastructure and your ability to leverage it.

Team integration

Engage your stakeholders throughout the whole journey. We can run large cross-team workshops, one-on-ones, or virtual collaborations.

Reduce cost

A well-defined optimisation process reduces the costs associated with variation. Streamline high-value activities to reduce lag.

Our expertise includes

Services

Pulse assessments
We assess the current state of your IT, CX, and/or data and analytics maturity across people, processes, and technology. We'll highlight inefficiencies and provide recommendations for improvement.
Envision assessments
We'll help you create your digital, CX, and/or data strategy, outlining a clear roadmap to success. We manage workshops, interviews, and research with stakeholders and your customers.

Discover more

Customer centricity alone won’t save you Organisations want to be more 'customer-centric'. But as even the greatest customer-centric exemplars discovered, this alone is not enough. Discover why customer centricity alone won’t save you. Greg Whitham