Can I get a demo or trial?
We won’t provide a formal demonstration, but we will offer a 30-day trial, a get-started guide and assistance during the product evaluation.
Contact the Datacom cloud team to set up a trial.
What is the customer responsible for?
It's 100 per cent self-service via the customer’s Databox admin. The admin may add more users and maintains team shares, sub-organisations, and policies. The customer handles their own internet connection.
What user documentation is provided?
Datacom will provide the administrator user guide, end-user guide, user guides for Android, IOS, and Windows apps, and supplementary guides, such as the data recovery guide.
What training is available?
We provide a link to vendor-provided self-paced training.
We can provide a training session over Skype for a fixed fee. Sessions can also be held at Datacom’s Auckland premises.
Is this product based on Dropbox?
No, Databox is based on a third-party product that is white-labelled for Datacom and is hosted in Datacom’s T3+ data centres. Customers can customise it to show their logo.
What if we want to customise the product?
There are branding options that let you use your logo.
If you want to use Databox for purposes other than file synchronisation and sharing, contact us to discuss.
What service-level guarantees are there?
Databox has an availability service level for the web portal and file sync service.
There are no specific guarantees around performance as it’s an internet-based service.