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As the frontline to customer engagement for Australia’s federal government essential services and commercial customers, Datacom Connect delivers customer experience services at scale.
Connect's suite of experience management solutions offer service design that combines the capability of our people with smart technology to optimise customer engagement.
Connect employs more than 2,000 people in customer care hubs across Australia and New Zealand and has recently accelerated a ‘work from anywhere’ service delivery solution in response to the global pandemic, tapping into a rich and diverse talent pool across multiple geographies.
With Datacom’s deep technical heritage, Connect provides hybrid models using secure technology platforms, automation, and digital and human workers, delivering an optimal mix of both on-premise and virtual delivery.
As leaders in customer experience, we will work with you to improve your customer retention, drive loyalty, increase employee productivity, and grow your business, utilising scalable, innovative customer engagement solutions.
As leaders in customer experience, we will work with you to improve your customer retention, drive loyalty, increase employee productivity, and grow your business, utilising scalable, innovative customer engagement solutions.
Stay ahead of the game with a service offering that flexes with your business and has all of the customer care hub and platform features you need in a single, all-in-one solution.
Move expensive, legacy systems and overhead costs to multi-channel platforms. Get best-in-class workforce optimisation, improving technological and process efficiency and service delivery.
Maximise your investment in people and technology while increasing resilience and disaster recovery options through 'work from anywhere' and rapid deployment capabilities.
Nuance Communications, a Microsoft company, is a technology pioneer with market leadership in conversational AI, voice biometrics, and ambient intelligence. In partnership with Datacom, Nuance Communications enables organisations to enhance both their CX and EX experiences to deliver exceptional outcomes.
Every year, Genesys delivers more than 70 billion remarkable customer experiences for organisations of all sizes in over 100 countries. Through the power of cloud and AI — and together with Datacom — our technology connects customer moments across marketing, sales, and service on any channel, enabling empathetic interactions while also improving employee experience. Datacom is proudly a Genesys Gold Partner.
Amelia delivers industry-leading AI solutions for government, enterprise, and medium business, and, in partnership with Datacom, delivers frictionless digital experiences leveraging Amelia's conversational AI and AIOps.
With knowledge the key to any organisation's success, Datacom in partnership with livepro and its knowledge management software enables experiences to be created intuitively. By guiding contact centre staff to deliver consistent and accurate answers, livepro enables meaningful customer interactions, every time.
Our experts explore what gives businesses the competitive edge through mastering customer experience and service.
