As the frontline to customer engagement for Australia’s federal government essential services and commercial customers, Datacom Connect delivers customer experience services at scale.
Connect's suite of experience management solutions offer service design that combines the capability of our people with smart technology to optimise customer engagement.
Connect employs more than 2,000 people in customer care hubs across Australia and New Zealand and has recently accelerated a ‘work from anywhere’ service delivery solution in response to the global pandemic, tapping into a rich and diverse talent pool across multiple geographies.
With Datacom’s deep technical heritage, Connect provides hybrid models using secure technology platforms, automation, and digital and human workers, delivering an optimal mix of both on-premise and virtual delivery.
