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Dynamics 365

Accelerate your business with Datacom and Microsoft Dynamics 365.

Accelerate your business with Datacom and Microsoft Dynamics 365.

Connect, streamline, and automate your business, both internally and with your customers. With Microsoft Dynamics 365, we bring together your customer relationship management (CRM) and enterprise resource planning (ERP) platforms, ensuring you achieve the single and cohesive experience your business needs.

By partnering with Datacom, you will access incredible capability across marketing, sales, customer service, field service, project operations, human resources, finance, operations, and commerce.

Datacom specialists across New Zealand and Australia have proven success in delivering Microsoft Dynamics 365 for large corporate, enterprise, and government agencies, as well as complex, smaller organisations.

Give your staff a single solution that works closely with the familiar tools of Microsoft, including Office 365, Teams, and Azure, and the wider Microsoft ecosystem. Empower your staff to execute your vision.

A key reason behind choosing Dynamics is that one of our IT strategies is ‘cloud first’, so we can allow our IT teams to focus on working with the business and getting real value from our platforms, rather than spending time managing infrastructure.

Hamish Archer
General manager, technology, TSB

End-to-end experience

Highly successful end-to-end business transformation projects that leverage the full breadth and depth of the Microsoft Dynamics 365 platform.

Cutting-edge solutions

Benefit from Datacom’s 50-year track record of providing cutting-edge solutions that ensure you remain productive during any transformation project.

Deep industry experience

We have a wealth of experience across complex industries including financial services, agriculture, and government. We understand the challenges and know how to maximise our engagements to de-risk and accelerate Microsoft Dynamics 365 implementation.

Continuous improvement

Our specialist continuous improvement practice ensures organisations realise increasing returns from their platform investment.

Grow revenue

Automate sales processes and find the right buyers. Sell smarter, connect your business data, and grow your relationships.

Increase customer engagement

Get a 360-degree view of customers, learn from every interaction, improve scheduling, and engage customers on any device or channel. Enable cohesive service experiences across field, project, sales teams, and call centres.

Turn leads into customers

Target the right buyers through multichannel marketing campaigns. Create personalised customer journeys, align sales and marketing, and make smarter decisions.

Customer approval

We've worked with government agencies, businesses and organisations across New Zealand and Australia, and numerous industries, including TSB Bank and the Victoria State Government.

Our expertise includes

Frequently asked questions

Why would I choose to work with Datacom?

Datacom has a large team experienced in successfully delivering complex business transformation projects. We leverage the full end-to-end capability of the Microsoft Dynamics 365 platform.

Why would I choose Microsoft Dynamics 365 as a solution?

It's a platform to grow on. It’s comprehensive, connected, and complete. It enables your business to focus on how to release value rather than worrying about plumbing integration and infrastructure. 

How do I get started with Datacom and Microsoft Dynamics 365?

We are more than happy to help guide you through this process. We encourage you to get in touch for a coffee as early in your journey as possible. We’ve seen it done right and done wrong, so let us help you learn from our experience.

ERP (enterprise resource planning) implementations are costly and confusing. How can Datacom help de-risk our business transformation?

We can deliver a 1-3 day assessment of your ERP programme and readiness. We'll provide you with a clear set of guidelines as to your readiness, the potential scope, cost, and timetable for an implementation. This helps you identify things that need to be changed before you embark on a transformation.