A man using a headset working and using Datascape software

Datascape CRM

Datascape CRM transforms the way council and community connect, work, and engage.

Transform the way council and community connect, work, and engage.

Datascape CRM is part of Datascape Enterprise — a cloud-based enterprise resource planning (ERP) solution. Its innovative, modern design gives councils the freedom to easily access information, anywhere within a connected web browser. Datascape CRM helps to digitally transform a council with processes originating via their website, Antenno, mobile, front counter, right through to the back-end processing.

Datascape CRM is specifically designed for councils and gives you a single view of your customer, including information across all services council provides. A single workflow capability automates the task of managing customer requests from when they're made to resolution. This same workflow gives you transparency over service levels, accountability, benchmarking, and progress.

One place, all information
Sustainable council processes
Built for the cloud
Seamless integration
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One place, all information

All service requests, issues, or feedback from the community can be viewed in one place. Your team will have visibility of the information held about customers, requests, and interactions at hand.

A circle with an 'i' inside
One place, all information
Light Blue tick icon

One place, all information

All service requests, issues, or feedback from the community can be viewed in one place. Your team will have visibility of the information held about customers, requests, and interactions at hand.

Sustainable council processes

Sustainable council processes

All the time-consuming processes will be automated, and council staff will be able to work on tasks that keep customers informed and engaged.

Built for the cloud

Built for the cloud

Datascape CRM is a web-based platform you can access from anywhere with an internet connection. It's scalable, uses minimal bandwidth, and integrates with many solutions and devices. Staff can access critical information on any device.

Seamless integration

Seamless integration

Integrates with other Datascape products and services as well as third-party applications, enabling the move toward smart cities and communities.

Our expertise includes

Datascape CRM enables your business to easily manage customers.

Datascape CRM manages your customer's experience from the identification of an issue, complaint, or service request. It integrates with the Antenno mobile application and MyDatascape online forms, and it enables tracking of service requests within the MyDatascape customer portal.

Because customers are able to self-serve, and the workflows automate the management of requests, council staff can focus on providing more sustainable services while keeping customers informed and engaged.

All interactions with the customer are stored within Datascape CRM, enabling a full history for  a customer's reference and for better understanding of customers' needs.

Useful links

  • A man writing on a whiteboard in a team meeting
    Enterprise resource planning
    Our local experience, capability, and capacity enable complex implementations. Learn more
  • A mobile screen mock-up of the Antenno app
    Antenno
    Through the use of the Antenno mobile app, authorities can send alerts and receive feedback from your community. Learn more
  • A screen mock-up of the Datascape Enterprise software
    Datascape Enterprise
    Datascape Enterprise is a cloud-based solution with an enterprise resource planning (ERP) system at its core. Learn more
  • A hand holding a pen pointing at a line graph
    Datascape Business Intelligence
    Make smart business decisions for your council and community with local government intelligence and analytics' powerful reports and dashboards. Learn more
  • Screen mockups of the Datascape booking software
    Datascape Online Bookings
    Manage facilities and services with an easy booking and payment solution. Learn more
  • A person using a laptop to browse a Datascape web page
    Datascape Online Services
    Smart forms and a customer portal that gives you round-the-clock access, the ability to make instant payments, and access to all your transactions. Learn more
  • Tablet screen mockups of the Datascape Mobile Capture software
    Datascape Mobile Capture
    Streamline the administration process for managing off-site jobs. Learn more
  • Screen mockup of a website create using the Datascape Websites software
    Datascape Websites
    Build your website with our library of templates, or work with our team to create a bespoke design. Learn more
  • A multi-device screen mockup of MyDatascape
    MyDatascape
    MyDatascape lets you interact and engage with your customers online. Learn more