Datascape CRM is part of Datascape Enterprise — a cloud-based enterprise resource planning (ERP) solution. Its innovative, modern design gives councils the freedom to easily access information, anywhere within a connected web browser. Datascape CRM helps to digitally transform a council with processes originating via their website, Antenno, mobile, front counter, right through to the back-end processing.
Datascape CRM is specifically designed for councils and gives you a single view of your customer, including information across all services council provides. A single workflow capability automates the task of managing customer requests from when they're made to resolution. This same workflow gives you transparency over service levels, accountability, benchmarking, and progress.
Datascape CRM manages your customer's experience from the identification of an issue, complaint, or service request. It integrates with the Antenno mobile application and MyDatascape online forms, and it enables tracking of service requests within the MyDatascape customer portal.
Because customers are able to self-serve, and the workflows automate the management of requests, council staff can focus on providing more sustainable services while keeping customers informed and engaged.
All interactions with the customer are stored within Datascape CRM, enabling a full history for a customer's reference and for better understanding of customers' needs.
