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Employee Experience

Talent is a key constraint to growth for most New Zealand organisations. Those with high employee experience scores are twice as effective at attracting talent and customers and are four to six times more likely to expedite time to market for innovative services and solutions.* Drive your organisation's future growth and success through employee experience.

Source: IDC InfoBrief: New Zealand’s State of Agility 2021.

Datacom Re:Flex employee experience graphic animation

Attract, empower, and retain high-performing talent with Datacom

Employee engagement is driven by immersive and intuitive experiences, aided by proactive workflow automation and integrated collaboration tools.

Datacom’s comprehensive employee experience approach can help you quickly assess, identify, and implement initiatives to drive employee engagement — from research and strategy to implementation and ongoing improvement.

The challenge

Employee experience continues to emerge as a driving force in effecting change at speed across New Zealand organisations. Decentralising reporting lines and management hierarchies is enabling smarter teams to react and respond to both external opportunities, driven by customers and end users, and internal issues that can be expediently mitigated and resolved.

Employees are the linchpin between any organisation’s relationship with the market and the internal processes and frameworks of the organisations in which they work. As such, they remain a crucial driver of any organisation’s ability to respond to change or opportunity in the market. Re-engaging with your employees to better empower them is subsequently a winning strategy.

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The solution

Datacom’s employee experience approach provides the people and expertise to help your organisation form its employee experience strategy and bring it to life:

  • Research and strategy: map your employee journey, understand their unique needs, and create a lean strategy and road map for success
  • Process and workflow optimisation: analyse, optimise, and automate the underlying processes your employees use every day
  • Agile training, and coaching: create a culture that adapts quickly to change and empowers teams to drive business goals through efficient value streams
  • Lean change: invite your people to own and drive the ongoing change process
  • Digital productivity and insight tools: empower employees with intuitive digital collaboration, productivity, and insight-led decision-making tools.
Datacom Re:Flex employee experience approach diagram

Download our lean employee experience worksheet

Use our lean employee experience worksheet to identify opportunities for your organisation to fully enable and empower your employees to drive better customer experience and organisation efficiency.

Using a staged approach to identify and consider areas of friction or concern, alongside areas of opportunity, the Datacom lean employee experience worksheet serves as a solid foundation point for unlocking digital agility.

Contact one of our specialists below for expert assistance with applying the worksheet to your organisation.

Datacom's lean employee experience worksheet front cover

Talk to the experts

In a highly competitive talent market, employee experience is critically important — and in a digital-first world, Datacom is the New Zealand leader in achieving this.

Our employee experience pulse assessment is a fast and straightforward way to get started:​

  1. ​Our specialist advisory consultants engage virtually, using our unique employee experience pulse framework to assess your people, process, and platform needs.
  2. We present you with a report outlining the road map to achieving your employee experience goals, estimated cost, and return on investment​ (ROI)
  3. You can make an informed investment decision and start your journey with confidence.

Whether it’s a new solution or optimising your current platforms, Datacom’s experienced team of experts can deliver a quality end-to-end outcome from strategy to reality within weeks so your organisation can survive today and thrive tomorrow. ​

Datacom’s employee experience experts

  • Datacom's Tracy McElroy
    Tracy McElroy, Head of South Island
    Tracy is an expert in the design of HR solutions that optimise the employee lifecycle and has helped New Zealand organisations to manage large-scale transformation and culture change.
  • Datacom's Rebecca Russell
    Rebecca Russell, Head of Customer Support
    Rebecca has vast experience across many industries, including financial services and public sector. She thrives on change and in transforming people, process, and tech to innovate and deliver results.
  • Datacom's James Stainton
    James Stainton, Associate Director, Strategic Advisory and Products
    James leads our strategic advisory teams across Datacom in New Zealand. He's a specialist in digital strategy and organisational agility and has over two decades of employee experience.

Explore other strategic agility themes

Organisational performance is driven by five strategic agility themes. Explore the other four themes to find out how you can apply these insights to drive agility in your organisation.

  • Re:Flex Agile productivity icon
    Agile productivity
    Align business and product/service teams to collaboratively define, measure and drive maximum business value through Agile product teams. Learn more
  • Re:Flex Connected experience icon
    Connected experience
    Create highly tailored and flexible customer journeys that meet ever-changing customer needs, through intelligent and adaptive digital platforms. Learn more
  • Re:Flex Customer centricity icon
    Customer centricity
    Build data and insight-led agility through extensive and diverse customer datasets, fed into intelligent and predictive analytics for deeper insight for proactive disruption. Learn more
  • Re:Flex Process optimisation icon
    Process optimisation
    Leverage lean approaches and digital automation, intelligence and analytics tools to augment and improve processes and workflows. Learn more

Responding to rapid change has never been more important.

Business is changing faster, and the challenges of 21st-century economies are evident everywhere. From talent shortages and remote workforces, supply chain tension and geopolitical volatility, and shifting customer demand and aggressive competition — change and uncertainty are the norms. Discover how your peers are meeting these challenges, and leveraging their newfound focus on agility.

Download IDC InfoBrief: New Zealand’s State of Agility 2021, sponsored by Datacom.

IDC InfoBrief cover

The public sector’s need to be responsive is more pressing than ever before.

The modern demands of the public sector, at every level of government and to every public service and platform, continues to bring new challenges to the market. Expectations born of the private sector are increasingly driving constant change, and new technologies and transactional platforms bring new opportunities and challenges every day. 

Download IDC InfoBrief: New Zealand’s State of Agility 2021 — Public Sector, sponsored by Datacom, to see how digitally-enabled agility will continue to define successful outcomes. 

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