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03-03-2021Embracing change and the new world of COVID-19Key trends and expectations were thrown out the window when COVID-19 hit, so where to from here? The third piece discussing application modernisation in Datacom’s series of #RightCloud Conversations.Alexandra Coates
02-03-2021Customer Contact Week Disrupt 2021Hear from Stacey Tomasoni, managing director, Connect, on how to reimagine the future of customer contact strategies in the post-pandemic era and transform your contact centre journey.Datacom
26-02-2021Delivering world-class CX during challenging timesOrganisations are seeing unprecedented pressures on their service delivery. This is accelerating a shift to using technology to better leverage the human element of customer service. Stacey Tomasoni
22-02-2021Avoiding Facebook fatigueWhen Facebook blocked professional media outlets from sharing their content in Australia, councils and government departments also found their content blocked, proving alternative channels are key.Mark Matijevic
22-02-2021A better way forward for our public sectorBy avoiding duplication of effort across government and truly collaborating, New Zealand can channel more resources towards tackling the big issues facing it. Datacom's Dr Hazel Bradshaw explores how.Dr Hazel Bradshaw