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Datacom's community portal, MyDatascape is a great way for councils to engage with their community in a way that suits their customers' lifestyle. It provides customers with a secure, private, personalised and functional digital window into the services the council provides. Simply explained - it is the digital equivalent of a reception that comes with a library of processes ready for instant implementation.
MyDatascape supports a range of core council activities including financials, property and rating, regulatory and compliance, community portal, customer relationship management (CRM), and HR and payroll.
Meeting the self-service expectation of the public not only increases customer satisfaction, it also decreases the load for the call centre and reduces staff costs. The community can conveniently interact with council staff directly, see what money they owe and their payment history or track how a request is progressing.
MyDatascape is a web-based solution you can access from anywhere with an internet connection. It is scalable, uses minimal bandwidth and integrates with many solutions and devices. Council staff can access critical information on any device.
MyDatascape is a web-based solution you can access from anywhere with an internet connection. It is scalable, uses minimal bandwidth and integrates with many solutions and devices. Council staff can access critical information on any device.
Smart forms can deliver your services via a customer portal. Customers have round-the-clock access to services and can make instant payments. Staff can access all transactions.
The communities' digital interactions flow through into our products, reducing back-office data entry, processing, and increasing workflow automation.
Pre-configured workflows and templates help speed up implementation and provide you with a faster return on investment.
MyDatascape help councils streamline the way they engage with the community whilst meeting their expectations for digital interactions.
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Your data and information are important to us. Here are some ways Datacom keeps your information assets safe:
Datacom also implements security best practices to international standards, resulting in our pay systems and data centres achieving other third-party certifications:
1. Bookings
2. Build your own website
3. CRM
4. Regulatory and compliance
5. Financials
6. Property and rating
1. The community portal should ALWAYS be bundled with CRM / regulatory and compliance / financials / property and rating as the community interface.
2. Build your own websites and the community portal MyDatascape share the same design language, style, header, which makes it a seamless user experience as customers move between website and portal
3. Bookings and MyDatascape share the same UX, same identity (SSO), and are both about self service functionality.
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