A man using a self service portal in a data centre

Self-service portal

Work smarter by streamlining processes to exceed your service-level agreements.

Work smarter by streamlining processes.

With Datascape self-service portal, councils can elevate their digital transformation strategy to meet customer demand and exceed expectations in a fast-paced digital world.

Councils can let their customers pay for a full range of services from any device, at any time. Easy-to-use smart forms enable successful booking completion by leading customers through the entire process of booking the service they need. Choose from our library of shared council smart forms and adapt them to suit your needs, or build your own.

Reduce phone, mail and over-the-counter interactions by providing a secure self-service customer portal. Work smarter by streamlining processes to exceed your service-level agreements.

You can choose which council facilities and services to include. Among these are:

  • Building and planning applications
  • Health and alcohol licences
  • Dog registrations
  • Job applications
  • Consultations and feedback
  • Grants and funding applications
  • Rates and property certificates
  • Paying infringements, rates, memberships and fees
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Streamline business processes
Anytime, anywhere access
Teach customers new skills
Positive recommendations
Light Blue tick icon
Streamline business processes

Empower your community to access council services through a customer portal. Significantly reduce staff workloads whilst improving financial management with seamless reconciliation.

Streamline business processes
Light Blue tick icon

Streamline business processes

Empower your community to access council services through a customer portal. Significantly reduce staff workloads whilst improving financial management with seamless reconciliation.

Anytime, anywhere access

Anytime, anywhere access

Through the secure self-service portal, customers can make payments and receive progress emails and text alerts on their service requests, no matter where they are.

 

Teach customers new skills

Teach customers new skills

Expand customers' knowledge and skills, and give them the tools required for solving other similar issues in the future. An intuitive self-service portal saves time and helps customers locate  information needed quicker by using information from past issues.

Increase positive customer recommendations

Increase positive customer recommendations

Customers are resourceful. Most try to find information or solve problems on their own before asking for help. Strengthen the council reputation by creating a knowledge base that is consistent and user-friendly while updating in real time.

Product features

  • Smart forms icon
    Smart forms
    Link smart forms with external sources, such as address databases and geo-spatial information, to ensure data is complete and accurate. Smart forms can be securely shared with third parties.
  • Real-time dashboards icon
    Real-time dashboards
    Monitor the number and types of smart forms being processed and completed. Download all customer information to tailor your own reports.
  • Automated workflows icon
    Automated workflows
    Increase efficiency with automated workflows to ensure tasks are assigned, documents are created, and communications are sent to the right people.
  • Accept payments icon
    Accept payments
    Make it easy for customers to pay instantly and provide staff with a detailed view of all transactions to streamline the reconciliation process.
  • Automatic synchronisation icon
    Automatic synchronisation
    Eliminate double handling by automatically synching data to back-end systems.

Immediate results

Empowering the community to solve their issues with a tailored self-service portal allows staff to focus on higher-value cases, ultimately leading to council growth and service being scaled. 

Some of the growth may come from an increase in site traffic because your council is considered a knowledge base and source of information, which increases credibility and visibility for the community.

A lady with glasses smiling at a computer screen

Certifications

Frequently asked questions

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