Do you have a question? Want to learn more about our products and solutions, the latest career opportunities, or our events? We're here to help. Get in touch with us.
We use cookies to help personalise content, tailor and measure ads, and provide a safer experience. By continuing to navigate this site, you agree to the use of cookies to collect information as further described in our terms of use.
Do you have a question? Want to learn more about our products and solutions, the latest career opportunities, or our events? We're here to help. Get in touch with us.
We've received your message. One of our experts will be in touch with you soon.
With Datascape self-service portal, councils can elevate their digital transformation strategy to meet customer demand and exceed expectations in a fast-paced digital world.
Councils can let their customers pay for a full range of services from any device, at any time. Easy-to-use smart forms enable successful booking completion by leading customers through the entire process of booking the service they need. Choose from our library of shared council smart forms and adapt them to suit your needs, or build your own.
Reduce phone, mail and over-the-counter interactions by providing a secure self-service customer portal. Work smarter by streamlining processes to exceed your service-level agreements.
You can choose which council facilities and services to include. Among these are:
Empower your community to access council services through a customer portal. Significantly reduce staff workloads whilst improving financial management with seamless reconciliation.
Empower your community to access council services through a customer portal. Significantly reduce staff workloads whilst improving financial management with seamless reconciliation.
Through the secure self-service portal, customers can make payments and receive progress emails and text alerts on their service requests, no matter where they are.
Expand customers' knowledge and skills, and give them the tools required for solving other similar issues in the future. An intuitive self-service portal saves time and helps customers locate information needed quicker by using information from past issues.
Customers are resourceful. Most try to find information or solve problems on their own before asking for help. Strengthen the council reputation by creating a knowledge base that is consistent and user-friendly while updating in real time.
Empowering the community to solve their issues with a tailored self-service portal allows staff to focus on higher-value cases, ultimately leading to council growth and service being scaled.
Some of the growth may come from an increase in site traffic because your council is considered a knowledge base and source of information, which increases credibility and visibility for the community.
Your data and information are important to us. Here are some ways Datacom keeps your information assets safe:
Datacom also implements security best practices to international standards, resulting in our pay systems and data centres achieving other third-party certifications:
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.