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Customer experience operations

Delivering customer contact services and customer experience solutions at scale.

Delivering customer contact services and customer experience solutions, at scale.

As the frontline to customer engagement for Australia’s federal government essential services and commercial customers, Datacom Connect delivers customer experience services at scale.

Connect's suite of experience management solutions offer service design that combines the capability of our people with smart technology to optimise customer engagement.

Connect employs more than 2,000 people in customer care hubs across Australia and New Zealand and has recently accelerated a ‘work from anywhere’ service delivery solution in response to the global pandemic, tapping into a rich and diverse talent pool across multiple geographies.

With Datacom’s deep technical heritage, Connect provides hybrid models using secure technology platforms, automation, and digital and human workers, delivering an optimal mix of both on-premise and virtual delivery.

Our customer service hubs in Australia are on the front lines of the nation’s essential services. It's a privilege to see the positive impact these have, and to create and nurture local jobs, complete with genuine career progression and upskilling.

Profile photo of Stacey Tomasoni
Stacey Tomasoni
Managing director, Connect

Elevate every customer conversation

As leaders in customer experience, we will work with you to improve your customer retention, drive loyalty, increase employee productivity, and grow your business, utilising scalable, innovative customer engagement solutions.

Differentiated customer experience

Stay ahead of the game with a service offering that flexes with your business and has all of the customer care hub and platform features you need in a single, all-in-one solution.

Lower your costs

Move expensive, legacy systems and overhead costs to multi-channel platforms. Get best-in-class workforce optimisation, improving technological and process efficiency and service delivery.

Scale up or down

Maximise your investment in people and technology while increasing resilience and disaster recovery options through 'work from anywhere' and rapid deployment capabilities.

Our expertise includes

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Customer experience platforms

We’re experts in contact centre operations and customer engagement technologies.