Sign in
Quick links

We use cookies to help personalise content, tailor and measure ads, and provide a safer experience. By continuing to navigate this site, you agree to the use of cookies to collect information. Read our terms of use for further details.

OK
Welcome to Datacom

Are you visiting the Datacom website from outside *COUNTRY*? 

Visit your regional site for more relevant content, promotions, and events, or continue to view this page outside of your location.

Visit
Continue to
Robotic process management hero image

Robotic process automation

Automate tasks so your people focus on high-value, customer-focused projects.
Robotic process automation
Contact us

Contact us

Do you have a question? Want to learn more about our products and solutions, the latest career opportunities, or our events? We're here to help. Get in touch with us.

  • C Level
  • Senior Leadership
  • Middle Management
  • Operational / Technical
  • Sales Consultant
  • Administration
  • Other

  • 1 to 249
  • 250 to 499
  • 500 to 999
  • 1,000 plus

  • General
  • Advisory & consulting
  • Careers
  • Cloud services
  • Contact centres
  • Customer experience
  • Data & analytics
  • Data centres
  • Digital process automation
  • Events
  • Hardware & licences
  • Managed services
  • Network services
  • Payroll systems & human resources
  • Platforms & applications
  • Public sector
  • Security
  • Software engineering

Please reload the page to view the recaptcha.

Automate the predictable and humanise the interactions with Datacom's robotic process automation.

Robotic process automation (RPA) transforms the way your business handles its workload. Automate repetitive tasks and free up people to focus on high-value, customer-focused activities. RPA unlocks employee satisfaction, enables consistent customer service, increases capacity, and accelerates pace.

Datacom helps you start or progress your process automation journey. We'll help you deliver solutions that deliver measurable benefits to your business. Our approach focuses on discovering opportunities and aligning the rollout with your business strategy. This ensures we focus on solving problems early. We deliver meaningful results and help propel your business forward.

We deliver RPA-specific solutions, but we also work with other specialists to deliver the appropriate solution for your business. These specialists include:

  • Process IQ, which analyses and visualises what's really happening in your business. It highlights where the highest benefit can be gained
  • Datacom's advisory team who can assist with optimising your processes prior to automating
  • Business process management to handle processes that are long-running and involve many teams and people
  • Salesforce and Microsoft Dynamics 365.

Our goal is to deliver measurable business benefit while freeing up your staff for activities that are high value.

Over a period of eight months the Datacom team built, deployed, and handed over six RDA automations, all of which are still running successfully in BAU. The team worked very closely with our business stakeholders to ensure the project was a success.

TF
Trevor Forbes
Head of digital process automation, BNZ

Enhanced customer experience

More informed, responsive, and effective customer-facing employees.

Better employee experience

Less time on mundane, repetitive work, and more time on higher value tasks.

Greater productivity

Faster, more efficient business processes bring increased revenue and reduced costs.

Improved accuracy

Work is done right first time, eliminating rework and ensuring compliance.

Rapid ROI (return on investment)

Our solution is cost-effective and swift to implement.

Support for digital transformation

Our solution weaves automation, analytics, and even AI into your business.

Rapid deployment

RPA enables implementation in weeks not months.

Works with existing systems

Extend the life of your current systems. There's no need for costly replacements.

Our expertise includes

  • Pulse: RPA opportunity assessment icon
    Pulse: RPA opportunity assessment
    Perfect for organisations that have employees processing a large volume of repetitive tasks. Determine benefits and savings.
  • Kick Start: RPA pilot icon
    Kick Start: RPA pilot
    A time-boxed exercise that delivers working automation for you to trial for a few weeks. Understand how RPA projects and technologies are delivered.
  • RPA project delivery icon
    RPA project delivery
    Establish a robust delivery framework and proactive risk management. Enhance the implementation of automation throughout the organisation.
  • Staff augmentation icon
    Staff augmentation
    We provide consultants into leadership and mentoring roles, as well as providing extra BA and development resources who can be embedded into your team.
  • Automation advisory services icon
    Automation advisory services
    Establish an automation strategy by discovering processes with high return value. Visualise your processes based on data and calculating ROI to set priorities and expectations.
  • UiPath icon
    UiPath
    UiPath provides a flexible, secure, and scalable platform to support robotic process automation and a range of AI technologies. It delivers attended and unattended automation, or a hybrid of both.
  • PEGA Robotics icon
    PEGA Robotics
    PEGA Robotics enables employees to spend less time on manual tasks and more time focusing on customers. All your automation needs can be delivered on the same platform.
  • Related capabilities icon
    Related capabilities
    Datacom provides skills in document and content intelligence platforms. Datacom are partners with both ABBYY and Ephesoft and can provide services with both.

Discover more

Past the best before date: Four Square’s new ordering system With over 200 stores across New Zealand, Four Square has a recipe for success. But like with any good recipe, it needs good ingredients and its ordering system no longer cut the mustard.
Read more
  • FMCG & retail
Future-proofing NZ’s Department of Internal Affairs Consolidating the department’s portfolio, including the National Library, Archives New Zealand, and passports, births and marriages, helps the government to unite its data and improve its future.
Read more
  • Public sector
Clean data for clean water — leaving an environmental legacy Environment Canterbury is a regional council, responsible for facilitating sustainable development in a 45,000 square kilometre area of the South Island of New Zealand.
  • Public sector

Frequently asked questions

What are the three rules of robotic process automation?

  1. The purpose of RPA robots is to augment and empower the existing human workforce.
  2. When it comes to RPA tools, one size doesn’t fit all. Tool selection will come down to use cases, requirements, and commercials.
  3. The learning and development need of an RPA robot is to the same degree as a human employee.

What is the difference between robotic process automation and artificial intelligence?

Robotic process automation (RPA) is a software robot that imitates human activities. Artificial intelligence (AI) is the pretence of human intelligence by 

machines. RPA is associated with 'doing' whereas AI is concerned with 'thinking”' RPA tends to be more process-centric while AI is data-driven. RPA and AI are different ends of a continuum called intelligent automation.

What is the difference between scripting/macros and robotic process automation?

Many people make the error of referring to RPA as a glorified macro. While there are similarities, an RPA software is much more powerful than a simple macro script. The use of RPA provides the unparalleled power to integrate multiple, disparate IT systems at the user interface layer. Most of the enterprise automation tools emphasise governance, which isn't something you get with macros or scripts.