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Work with Salesforce — a world-leading customer engagement platform.
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Work with Salesforce — a world-leading customer engagement platform.

Salesforce provides a 360-degree view of customer and organisational lifecycles. It's been ranked as the number one CRM by the International Data Corporation (IDC) for four years running.

Whether you need mobile capability for field service, or a CRM strategy and roadmap, Datacom’s Salesforce practice will accelerate your digital transformation. Enable better customer satisfaction for your business' sales success.

We have a large team experienced in delivering complex business transformation projects by leveraging the full end-to-end capability of Salesforce. We help you achieve success by providing the right mix of people, process, and technology. As a gold partner, Datacom has more than 90 certified professionals ready to get you set up. This team is comprised of consultants, architects, developers, continuous improvement managers, business analysts, project managers, and quality assurance testers.

The Datacom and Salesforce teams are closely aligned, with a quarterly strategic review process in place in New Zealand, Australia, and Asia.

Datacom went above and beyond to creatively push the limits of what Salesforce can do to deliver a solution that closely aligned to the needs of our business. I’m not sure many other teams would have been able to implement the final solution.

RB
Ryan Bibby
Technology product manager, New Zealand Rugby

Customer approval

We've worked with government agencies, businesses and organisations across New Zealand and Australia, and numerous industries, including Canon, Counties Power, Kotahi, and New Zealand Rugby.

Breadth and depth

Benefit from Datacom’s expertise and experience with the full Salesforce platform, including MuleSoft and Tableau.

Continuous improvement team

Don't lose productivity. The right business platform solutions are required to stay relevant in today’s business landscape. We're seeing a rapid shift to continuous improvement models and have enabled our Salesforce Practice to meet that demand.

Proven delivery methodology

Benefit from Datacom’s 50-year track record of providing cutting-edge solutions with a flexible, hands-on approach. Ensure you remain productive during any transformation project.

Global expertise, delivered here

We're invested in where you are. Consultants with global experience and locally developed talent mean we have you and your sector covered.

Our expertise includes

  • Salesforce Sales Cloud icon
    Sales Cloud
    An array of cloud-based tools that help you score more wins, increase productivity, and keep the pipeline filled with solid leads.
  • Salesforce Service Cloud icon
    Service Cloud
    A customer service and support platform built to help you get faster and reliable case resolution. Deliver smart customer service with a 360-degree view of every customer.
  • Salesforce Community Cloud icon
    Community Cloud
    Harness the power of social and mobile to create lively communities for rich customer engagement, employee collaboration, and alignment with resellers, partners, and distributors.
  • Salesforce Education icon
    Education Cloud
    Empower education institutes of all sizes to drive student success across the prospect-to-alumni lifecycle.
  • Salesforce Marketing icon
    Marketing Cloud
    Personalised, cross-channel customer journeys that deliver exceptional brand experiences via email, mobile, social, web, and more.
  • Salesforce Financial Services icon
    Financial Services Cloud
    Creates customised experiences for users and customers. Getting the right information quickly improves productivity, trust, and satisfaction.
  • Salesforce Health icon
    Health Cloud 
    A patient and member relationship platform. It unlocks data from clinical (EHR) systems, and gives care teams the ability to collaborate and build relationships across care journeys.
  • Salesforce Lightning Platform icon
    Lightning Platform
    All of our greenfield implementations are configured and developed in the Salesforce Lightning UI. We consult with you to get the most out of Salesforce functionality.
  • Salesforce Einstein AI icon
    Einstein AI
    Salesforce's artificial intelligence platform that provides products such as Einstein Vision, Einstein Prediction Builder, Einstein Next Best Action, and Einstein Language.
  • Heroku icon
    Heroku
    Deploy, run, and manage applications written in open languages and frameworks such as Ruby, Node.js, Java, Python, Clojure, Scala, Go, and PHP. Deploy your code with a single command.
  • Mulesoft icon
    MuleSoft
    Unlock data across legacy systems, cloud apps, and devices to make smarter, faster decisions. Create highly differentiated, connected experiences for customers.
  • Tableau icon
    Tableau
    Blend your Salesforce data with other types of data for a deeper understanding of opportunities. Provide your whole team with up-to-date, secure, and customised views of data.
  • Salesforce Kick Start icon
    Salesforce Kick Start
    A discovery and design package perfect for an organisation who doesn't have Salesforce and wants to explore the functionality.
  • Salesforce Pulse icon
    Salesforce Pulse
    Find out how to make the most of Salesforce. We provide a two-week technical architect overview and recommendations report on your current position and assist with a business case.
  • Salesforce Classic to Lightning Pulse icon
    Salesforce Classic to Lightning Pulse
    For those currently using Salesforce Classic who need to upgrade to the latest Lightning platform. This is a two-week discovery and design engagement.
  • Salesforce Envision icon
    Salesforce Envision
    This package discovers and designs your digital roadmap for business success.
  • Salesforce Catalyst icon
    Salesforce Catalyst
    Supports the development of existing Salesforce resources to meet defined business outcomes. Includes full training programs.
  • Continuous platform improvement icon
    Continuous platform improvement
    We provide continuous iterations of value across various business units on a quarterly basis. Follow a continuous improvement model, delivering constant business value.
  • Architecture review icon
    Architecture review
    We will spend up to two weeks (dependent on scale) reviewing your business to provide a summary of goals, current pain points, technical issues, data migration needs, integration needs, and more.
  • Full lifecycle implementations icon
    Full lifecycle implementations  
    A discovery and design phase, followed by a develop and deploy phase. We discover insights needed to achieve your success factors and outcomes. We then follow this with conceptual solution designs.
  • Managed services icon
    Managed services
    Spend your time focused on mission critical, organisational goals. We'll implement services designed to provide your business with constant delivery of enhancements to your Salesforce environments.

Discover more

Datacom and Counties Power give power back to New Zealanders When Counties Power wanted to use the cloud to visualise its data, Datacom’s new process not only helped the company with its electrical data but also to see its business in a whole new light.
Read more
  • Energy & utilities
The logical choice for digital transformation Datacom takes Kotahi to the cloud and equips it with a financial management system to match the scope of its global export ambitions.
Read more
  • Financial services
A new lesson in digital experience helps students enrol The Mind Lab draws on Datacom’s expertise to make enrolling in its innovative education programmes a piece of cake – and sees an uptake in students as a result.
Read more
  • Education

Frequently asked questions

Why should I choose Salesforce as a solution?

Salesforce is the global leader in customer relationship management (CRM). Salesforce enables companies of every size and industry to take advantage of powerful technologies to create a 360-degree view of their customers.

How does Salesforce create value for my business?

You join 150,000-plus like-minded companies and find a massive community of experts to enable your company’s growth. Salesforce provides innovation, a single platform, productivity, mobility, and a global community. 

What kind of innovation does Salesforce provide?

Constant ground-breaking innovation where you'll be among the first to use new technologies, such as artificial intelligence (AI) built in your CRM and mobile-first CRM.

Do you work using modern agile project methodologies?

We use agile methodologies such as scrum and kanban. We offer experienced scrum masters, and the team are experienced in using agile tools such as Atlassian Jira and Confluence.