Datascape Online Services

Meet and exceed your customers' digital expectations with Datascape Online Services.

Meet and exceed your customers' digital expectations.

With Datascape Online Services councils can elevate their digital transformation strategy to meet customer demand and exceed expectations in a fast-paced digital world.

Councils can let their customers pay for a full range of services from any device, at any time. Easy-to-use smart forms enable successful booking completion by leading customers through the entire process of booking the service they need. Choose from our library of shared council smart forms and adapt them to suit your needs, or build your own.

Reduce phone, mail, and over-the-counter interactions by providing a secure self-service customer portal. Work smarter by streamlining processes to exceed your service-level agreements.

You can choose which council facilities and services to include via the forms. This includes:

Building and planning applications
Health and alcohol licences
Dog registrations
Job applications
Consultations and feedback
Grants and funding applications
Rates and property certificates
Paying infringements, rates, memberships, and fees.

Councils want to provide their community with a way to interact digitally with council. Datascape Online Services provides the ability to digitise many manual processes. This will increase community satisfaction, and make councils more efficient.

Mark Matijevic

Director local government solutions, Datacom

Streamline business processes

Empower your community to access council services through a customer portal. Significantly reduce staff workloads whilst improving financial management with seamless reconciliation.

Any time, anywhere access

Through the secure self-service portal, customers can make payments and receive progress emails and text alerts on their service requests, no matter where they are.

Our expertise includes

Services

Smart forms
Link smart forms with external sources, such as address databases and geo-spatial information, to ensure data is complete and accurate. Smart forms can be securely shared with third parties.
Real-time dashboards
Monitor the number and types of smart forms being processed and completed. Download all customer information to tailor your own reports.
Automated workflows
Increase efficiency with automated workflows to ensure tasks are assigned, documents are created, and communications are sent to the right people.
Accept payments
Make it easy for customers to pay instantly and provide staff with a detailed view of all transactions to streamline the reconciliation process.
Automatic synchronisation
Eliminate double handling by automatically synching data to back-end systems.

Discover more

30-08-2020 Do councils work with the public enough? On average, councils can use the same systems for 20 years. With so much pressure to choose the right IT system to serve the community, is it time to ask the community for help? Mark Matijevic