MyDatascape

Interact with your customers online with the customer-focused MyDatascape portal.

MyDatascape

Interact with your customers online with MyDatascape.

MyDatascape is the customer portal module within the Datascape Enterprise suite. It's a great way for councils to engage with their community in a way that suits their customers' lifestyle. It provides customers with a secure, private, personalised, and fully functional digital window into your services. It's the digital equivalent of the front counter at reception and we have a library of processes ready for implementation to get up and running straight away.

MyDatascape provides a view of your services that are available digitally and gives customers quick access to common functions, like paying their bills online or requesting a service.

Customers who register to use MyDatascape can log in and access a personalised view of your services. They can conveniently see what money they owe and their payment history. They can see how their request is progressing, and they can interact with staff directly.

MyDatascape provides a level of digital customer service demanded by today's citizens, especially in times of restricted contact and travel.

MyDatascape is designed to give councils a pre-built community-based solution that can be altered to a council's individual requirements, and be the front end that councils require.

Mark Matijevic

Director local government solutions, Datacom

Enable your community

Meet your community’s expectations by providing a digital channel for applications, payments, requests, bookings, and more.

Reduce manual processes

Your customers' digital interactions flow through into our Datascape Enterprise products, reducing back-office data entry, processing, and increasing workflow automation.

Any device

Your customers can access their information and pay their bills from any device with an internet connection.

Improved visibility

Your customers can see the status of their requests at a glance and rest assured they're being worked on.

Our expertise includes

Services

Automation and self-service
MyDatascape automates customer registration workflows. Customers can use MyDatascape to manage their services and payments with the organisation.
Integration
MyDatascape can be branded to fit in with your existing online presence and it integrates with other Datascape products including Datascape CRM and Datascape online bookings.
Online payments
Customers log in and pay for their services via MyDatascape. They can also get a record of their payment history.
Online booking
Customers can book services from your organisation by filling out request forms within MyDatascape. They can also keep track of progress.
Customer dashboard
At a glance, customers can see the status of their requests, highlights, and any overdue payments.

Discover more

30-08-2020 Do councils work with the public enough? On average, councils can use the same systems for 20 years. With so much pressure to choose the right IT system to serve the community, is it time to ask the community for help? Mark Matijevic