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Enhance field service, customer service management and business workflows with ServiceNow®.

Exceed customer and business expectations by incorporating automation and AI into your IT services

Datacom is a ServiceNow consulting and implementation partner. Our practice operates across the depth and breadth of the platform, helping you to achieve operational excellence, increase employee productivity, drive technology excellence, and transform business critical operations. Our standard consultative approach starts with aligning your desired business outcomes with the ServiceNow core business process capability.

You can think of ServiceNow as a single platform that connects every element of your IT network — match it with employee and business requirements, and get the ability to manage it all in one place. 

Described as the ultimate service management platform, ServiceNow is a workflow tool offering a solution to unite all of your business functions. Improve performance and efficients through integration and better management by automating workflows across different practices such as field service management, customer service, HR and finance processes.

ServiceNow is a flexible platform, and additional modules and features can be added based on your specific organisational needs. Whether you’re needing to manage internal workflows across HR and finance or need to provide status updates and job orders for field service technicians or agents, this business platform will help you focus on the things that matter most.

Reduce costs and increase productivity, at the same time as improving experiences for customers and employees

The core capabilities of ServiceNow enable business processes to be digitised, connected and automated and to dramatically improve workflow for organisations and improve outcomes for the customers and citizens they serve. ServiceNow has become known as the leading platform for workflow orchestration and optimisation across the globe, and Datacom is excited to give our customers access to this platform, underpinned by our experience and track record of trusted delivery for our local market.

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Helping customers realise the full value of the Now Platform®

Establish consistent processes and data across your entire organisation to enable automation workflows to increase productivity. The Datacom and ServiceNow partnership enables us to utilise our industry expertise and deep implementation knowledge to help our customers accelerate digital transformation. 

Useful links

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