FMCG & Retail — Digital Shopping Experiences

What our customers have to say

Datacom accommodated our very tight time schedule and gave us the right level of support when we needed it. Thank you for enabling us to be the first company to go-live with SAP S/4 HANA in Australasia.

Jonathan Good

Former chief technology and operating officer, T&G

FMCG & retail

Small changes add up to great customer experiences at Humm Investing in new tech platforms is one way to get a return, but as Humm has learned from working with Datacom, sometimes it is about finding smarter ways to use what you already have.

Financial services

Virtual assistant a 'game changer' for Humm Group The Humm Group has introduced their virtual assistant ‘Emm’ and can now provide 24/7 support to their ‘buy now pay later’ customers, and their customer service agents are reaping the benefits too.

Agriculture

Making life easier for Kennards customers boosts bookings A new Kennards Hire website is helping the equipment hire company remove its customers’ pain points and has seen a 20% increase in its conversion rate.

Energy & utilities

Hiko: the chatbot helping up to 5000 customers every month Mercury's chatbot Hiko is helping up to 5000 customers a month, cutting wait times for people needing help and giving the customer engagement team more time to focus on resolving complex queries.

Public sector

Delivering excellence: cloud shift gets NZ Post future-fit A move to AWS public cloud is helping NZ Post prepare its business for the future, step up its security and keep pace with the needs of its customers and team members.

FMCG & retail

Synlait steps up its cybersecurity When Synlait found itself in growth mode it turned to Datacom to develop a cybersecurity strategy that would keep pace with the company's growth and innovation.

FMCG & retail

Rapid response helps Foodstuffs support stores, feed communities For 15 years, Foodstuffs North Island has worked with Datacom to ensure its supermarkets and grocery retailers can meet the needs of their communities at all times - even in the middle of a pandemic.

FMCG & retail

Virtual shopping for Fonterra customers An international virtual supermarket gives the New Zealand dairy co-operative an opportunity to test new and current products, and to see which products shoppers think are cream of the crop.

Technology

Trusting partnership underpins smooth data centre migration Transferring Pronto Software and its 450 customers to state-of-the-art new data centres in Australia seemed too difficult to do. With Datacom@AirTrunk however, the risk was worth the reward.

FMCG & retail

We were promised jetpacks and hoverboards that really hover Consumer feedback is used usually to predict the future. Even in an uncertain time, you can predict market disruption always demands change. Is your business ready to change and survive to thrive too?

FMCG & retail

Helping more than 1,000 businesses pay 25,000 employees How a cloud-based payroll system aids employees across Australia, India and Sri Lanka to help 25,000 members of staff receive their salaries on time, every time.

FMCG & retail

Past the best before date: Four Square’s new ordering system With over 200 stores across New Zealand, Four Square has a recipe for success. But like with any good recipe, it needs good ingredients and its ordering system no longer cut the mustard.

Fast-moving consumer goods & retail

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