FMCG & Retail — Digital Shopping Experiences

What our customers have to say

Datacom accommodated our very tight time schedule and gave us the right level of support when we needed it. Thank you for enabling us to be the first company to go-live with SAP S/4 HANA in Australasia.

Jonathan Good

Former chief technology and operating officer, T&G

Technology

Justin Gray: We need to accelerate AI uptake responsibly AI is no silver bullet, but Datacom MD Justin Gray says it has a meaningful role to play in tackling New Zealand’s stubbornly low productivity and now is the time to accelerate our uptake.

Public sector

AI needs 'zero trust' approach we take with cybersecurity AI is changing how we do business, but Director of Connectivity and Security Matthew Evetts says data stewardship and a zero-trust approach are a critical foundation for success and to protect data.

Public sector

Vickesh Kambaran: Playing on Datacom’s strengths Vickesh Kambaran helped Datacom define its values and now he's helping the team as they build the company's long-term vision.

Public sector

How Datacom supported the Scion team to jumpstart innovation Scion recently completed Datacom’s innovation sprint series and has unlocked smart ideas to deal with slash (forestry debris) and extract value from waste.

Professional services

How CX earned a seat at the leadership table MD Stacey Tomasoni reflects on Datacom's 30 years in contact centres and customer experience: how has the service industry evolved and what’s on the horizon?

Agriculture

MSP chooses Datacom for locally owned and secure data centre For managed services provider Securecom, shifting to Datacom's Kapua data centre meant not only an easy migration, but security and sustainability in the long term.

FMCG & retail

Small changes add up to great customer experiences at Humm Investing in new tech platforms is one way to get a return, but as Humm has learned from working with Datacom, sometimes it is about finding smarter ways to use what you already have.

Financial services

Virtual assistant a 'game changer' for Humm Group The Humm Group has introduced their virtual assistant ‘Emm’ and can now provide 24/7 support to their ‘buy now pay later’ customers, and their customer service agents are reaping the benefits too.

Agriculture

Making life easier for Kennards customers boosts bookings A new Kennards Hire website is helping the equipment hire company remove its customers’ pain points and has seen a 20% increase in its conversion rate.

Energy & utilities

Hiko: the chatbot helping up to 5000 customers every month Mercury's chatbot Hiko is helping up to 5000 customers a month, cutting wait times for people needing help and giving the customer engagement team more time to focus on resolving complex queries.

Public sector

Delivering excellence: cloud shift gets NZ Post future-fit A move to AWS public cloud is helping NZ Post prepare its business for the future, step up its security and keep pace with the needs of its customers and team members.

FMCG & retail

Synlait steps up its cybersecurity When Synlait found itself in growth mode it turned to Datacom to develop a cybersecurity strategy that would keep pace with the company's growth and innovation.