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Experience technology

Bringing people and technology together.

Create seamless and personalised customer experiences – every time

From establishing new contact centres to building on existing operations for customer service support, we work with our globally recognised contact centre technology partners to boost operational excellence in your business and create consistent, positive customer experiences (CX). 

Datacom will support you in designing, implementing, and onboarding contact centre technology ecosystems that deliver enquiry resolution, improved customer interaction, engagement, self-service, loyalty, and retention. 

A high-performing contact centre is a critical foundation to build a deeper connection with your audiences. To optimise the customer journey, you need to combine the latest technology with features that are easy to use.

Human-centred experience design solutions, cloud contact centre platforms, automation, knowledge management systems, app and web content, and integrated analytics services back our contact centre customer experience technology.

 We work with you to improve your customer retention, drive loyalty, and grow your business, using scalable and innovative contact centre solutions. 

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Improve satisfaction and engagement
Differentiate your business
Lower your costs
Implement and integrate
Scale your solution
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Improve satisfaction and engagement

Enhance customer satisfaction and increase employee engagement and productivity through great experiences, easy to use solutions, and full visibility of your operation.

A woman smiling looking down
Improve satisfaction and engagement
Light Blue tick icon

Improve satisfaction and engagement

Enhance customer satisfaction and increase employee engagement and productivity through great experiences, easy to use solutions, and full visibility of your operation.

Differentiate your organisation

Differentiate your organisation

Stay ahead of the game with a service that flexes with your business and has all of the contact centre features you need in a single, all-in-one solution.

Lower your costs

Lower your costs

Move expensive, on-premise solutions to the cloud and gain control with increased self-sufficiency and reduced support needs.

Implement and integrate with ease

Implement and integrate with ease

We will define, build and deploy your solution, and provide training, reporting and ongoing support. Pre-built customer relationship management (CRM) integrations, database lookups, and PCI payment integration will further enhance the customer experience.

Scale your solution as your business evolves

Scale your solution as your business evolves

Maximise your investment in intellectual property (IP) and employees while increasing resilience and disaster recovery options through remote access, enabling you and your team to work from anywhere.

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Deliver personalised customer experiences at scale.
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Our expertise includes

Our partners

We partner with major CX technology vendors like Genesys

Datacom is one of only two Gold Partners that service the Australia and New Zealand markets, which we use to your advantage. We unlock the full value of cloud contact centre platforms and contact centre automation to enable your organisation to meet your strategic objectives, reduce risk, enhance the productivity of your people, and deliver more meaningful experiences for your customers.

Our team are in touch with the evolving contact centre technology ecosystem and work with industry-leading partners, including Amazon, Auraya, Cognigy, Google, livepro, Microsoft and Snowflake. 

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Experiences designed to deliver human connection

Customers want seamless, convenient, and personalised experiences that create memorable engagements. Datacom provides you with the right technology to connect with your customers genuinely and authentically.

Interact across every communication channel and empower your contact centre team to resolve enquiries the first time.

To support this, our CX experts help you navigate your journey and allow you to realise your contact centre’s true potential.

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Useful links

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    Service desk

    Create an exceptional employee experience for your team and change your customer journey. Learn more
  • A smiling man working in a contact centre

    Contact centres

    Give your team the tools to make things better for your customers. Learn more
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    We create technology experiences that optimise what you do today and prepare your business for tomorrow, so you can achieve the future you have in mind for your people, customers and organisation. Learn more
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    Workforce management

    Maximise efficiency and workforce productivity to shape excellent customer and employee experiences. Learn more
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    Business process outsourcing

    Elevate your customer experience and drive front-line engagement with smarter back-office processing. Learn more
  • Two women with headsets working together

    Frontline assistance support tool (FAST)

    Fast-track your contact centre operations with ultimate efficiency. Automate tasks, reduce response times, and fast-track training and competency. Learn more