Local Government

Light-touch, risk-based AI rules make sense for Aotearoa Given the breakneck pace of developments in the field of AI, it's good to see the government’s approach to guiding local use of AI starting to take shape says Datacom MD Justin Gray.

First Foundation helping young Kiwis reach their potential First Foundation has helped more than 1000 young New Zealanders overcome barriers to study and career opportunities – now Datacom wants to help grow their impact.

CQU: 20 campuses, one centrally managed network New hardware is improving manageability, security and deployability for CQU, thanks to expert technical advice and support for tricky questions from HPE Aruba and Datacom.

Dirty data a risk for Kiwi businesses implementing AI tools The input determines the output – but new research reveals poor data hygiene and emerging tech creating new data storage demands are putting companies at risk, despite a high reliance on data.

UCaaS: Why organisations are turning to unified communications Organisations with complex communication needs are turning to Unified Communications as a Service (UCaaS) to more fully support their business operations.

VMware is changing. Here's what you need to know... Datacom is helping customers understand what Broadcom's acquisition of VMware means for them, how to navigate changes and why now could be the right time to evaluate their cloud options.

How Datacom is creating a pipeline of talent The TIN team asked our MD Justin Gray to talk about why Datacom believes rather than just recruiting talent we need to foster it and help create a skilled workforce for the future.

Web platform helping Hauraki council serve community A new web platform has helped streamline processes for Hauraki District Council and boosted community engagement.

#1 for CX: Datascape helps Porirua top council rankings Datascape CRM is helping Porirua City Council to better serve its community and the team has just been ranked as the top council for customer experience in a local government benchmarking survey.

Latrobe boosts efficiency, reduces errors with Datascape Adopting a Datascape platform has helped eliminate frustrating processes and reduce admin at Latrobe Council, enabling the team to better manage bookings and serve the community.

Main Roads moves calls to cloud Improved resilience, reliability and reporting are just some of the benefits the team at Main Roads are experiencing since shifting to cloud-based call centre tech with help from Datacom.

Digital revolution a chance for councils to engage residents Tools like apps, portals and AI-driven functionality are part of the digital revolution promising a new era of engagement between councils and their residents.

Exploring the role of technology in 'design for learning' Technology can be used to expand opportunities for students to participate in deep learning and inspire creative reimagining of what learning looks like – but there’s no ‘one-size-fits-all’ approach.

Bringing clarity and visibility to council's customer comms Once a wishlist item for the team at WBOP District Council, Datascape CRM has streamlined the customer enquiry process, increasing visibility and efficiency for staff and the people they serve.

Turning travel brochures into sustainable, digital experiences Coming to a tourist hub near you: the Visitor Kiosk team is replacing old-school travel brochures with sustainable, engaging digital experiences – with a little help from Datacom.

Bringing data to life Data can identify important trends and insights and tell powerful stories – but only if it’s shared in the right way. That’s where Jacob Rothemund and Datacom’s Data and Analytics team can help.

Workforce management an evolving but critical tool Workforce management is a fast-changing field but Nicola Lutze and her team are helping Datacom's customers unlock more productive workflows, improved performance and costs, and better experiences.

Datacom making the shift to eInvoicing with MBIE Datacom is one of the companies making the shift to eInvoicing starting with sending eInvoices to the New Zealand Government agency MBIE - the Ministry of Business, Innovation and Employment.

What's on the local government agenda in 2024? Making the most of advances in mobility, the cloud and AI, while mitigating risks associated with growing cyberthreats will help councils navigate ongoing resourcing challenges in the year ahead.

Wattle Range Council grow transparency, trust with Datascape Implementing a Datascape system has helped Wattle Range Council modernise its financial management processes and leverage data for improved actionable insights, so it can better serve its community.

Datacom secures strategy leadership award for ‘best in class’ CX Creating seamless customer experiences and empowering its customer service teams has seen Datacom win Frost and Sullivan's 'Competitive Strategy Leadership' award.

Safer, more reliable network connections across WA for DPIRD Undergoing a network infrastructure refresh has increased security, connectivity and savings for the Department of Primary Industries and Regional Development across 60+ sites in Western Australia.

Businesses optimistic for growth and government support New research reveals that New Zealand business leaders are looking to the future with optimism that the current government will create greater opportunities for growth.

ISG recognises Datacom as a leader in CX services ISG’s latest Customer Experience Services report recognises Datacom as a leader in digital operations, hybrid working solutions and social media CX services.

Mentoring Māori entrepreneurs with Kōkiri Māori entrepreneurs in the Kōkiri accelerator programme joined experts for a day of mentorship at Datacom, where they gained new focus to help propel their businesses forward.

Justin Gray: We need to accelerate AI uptake responsibly AI is no silver bullet, but Datacom MD Justin Gray says it has a meaningful role to play in tackling New Zealand’s stubbornly low productivity and now is the time to accelerate our uptake.

Leaning into our strengths

Playing our part in the tech ecosystem

AI needs 'zero trust' approach we take with cybersecurity AI is changing how we do business, but Director of Connectivity and Security Matthew Evetts says data stewardship and a zero-trust approach are a critical foundation for success and to protect data.

Digital-first government key to growing council engagement Over half of Australians consider themselves engaged with their local council, but just 35% feel heard according to research commissioned by Datacom.

Vickesh Kambaran: Playing on Datacom’s strengths Vickesh Kambaran helped Datacom define its values and now he's helping the team as they build the company's long-term vision.

Datacom helps CAA implement new telecommunications network A new telecommunications network implemented for the Courts Administration Authority (CAA) is supporting vital connections for courtrooms in South Australia - and ultimately enabling timely justice.

Award-winning innovation at Tasmania's Central Coast Council Implementing the Antenno app has boosted community engagement and service efficiency for Tasmania's Central Coast Council, cinching the 2023 Central Coast Business Innovation Award.

Datacom celebrating Hawke's Bay businesses after tough year Despite a tough year for the region, Datacom says there's a lot to celebrate at this year's Hawke's Bay Business Awards – including resilience and recovery.

How Datacom supported the Scion team to jumpstart innovation Scion recently completed Datacom’s innovation sprint series and has unlocked smart ideas to deal with slash (forestry debris) and extract value from waste.

How CX earned a seat at the leadership table MD Stacey Tomasoni reflects on Datacom's 30 years in contact centres and customer experience: how has the service industry evolved and what’s on the horizon?

Two-way digital channels a vital next step for councils Research shows local government has good levels of community engagement - even with younger generations - but there is growing demand for better digital tools and two-way channels.

New report looks at "The digital face of government" in NZ Site performance and digital equity are two digital areas where New Zealand government agencies are falling short – but Datacom's Lisa Casagranda and Elias Billeh point to some relatively easy fixes.

Primary students get a taste of tech Over 60 primary school students from Stanhope Road School enjoyed a day touring Wynyard Quarter-based tech companies and experiencing some of the possibilities offered by a future in tech.

Sustainability at UWA – driven to make a meaningful impact Making a meaningful impact is the motivation behind The University of Western Australia’s commitment to sustainability – and now it is driving the university’s approach to IT procurement too.

Australian AI adoption outpacing company policies New research into the attitudes of Australian business leaders towards AI adoption has revealed valuable insights about the current state and outlook of its use in Australia.

Demand for digital-first channels from AU councils New research from Datacom reveals an opportunity for councils to engage and work more collaboratively with their communities through greater use of in-demand digital channels.

New devices boost productivity for Brisbane Airport A new modern workplace solution has improved collaboration and communication for the team at Brisbane Airport, leading to a drastic improvement in performance and productivity.

Virtual assistant drives continuous improvement for My Aged Care My Aged Care's new virtual assistant, Mac, is helping increase the accessibility and improve the quality of aged care services, tools, and resources, to keep up with the needs of the aging population.

Building a cloud foundation to back NZ emergency services Migrating to Azure with Datacom has set one emergency services organisation up for the future, with a new ability to innovate and scale at speed.

Why the future of Service Desks should look very different Datacom's William Clancy and Jai Moran outline why IT service desks should be run with the same 'experience first' approach that underpins great contact centres.

NZ Blood Service's vital work underpinned by hybrid cloud A combination of public and private cloud services implemented by Datacom has given NZ Blood Service the perfect mix of scalability, security, cost control and fast deployment.

Tech has a key role to play in cutting greenhouse emissions As the impacts of climate change become increasingly clear, we need to invest in the planet by harnessing the power of technology, says Datacom's Director of Corporate Strategy Mike Porteous.

Fast but flawed? The pros and cons of ChatGPT We asked panellist Dr Hazel Bradshaw about the transformational opportunities and potential pitfalls of the AI chatbot.

Squeezing value out of cloud investments in 2023: Mark Hile For organisations that have made the mistake of seeing migration as the end goal, making cloud investments pay their way will become a key priority as financial pressures rise in 2023, says Mark Hile.

New thinking needed to meet gaps in aged care: Pauline Soo If we are going to meet the needs of our ageing population, we have to be more innovative – and Datacom's Health Director Pauline Soo says technology must form part of the solution.

Hiko: the chatbot helping up to 5000 customers every month Mercury's chatbot Hiko is helping up to 5000 customers a month, cutting wait times for people needing help and giving the customer engagement team more time to focus on resolving complex queries.

Ebook: Keep knowledge at the core of your CX and EX Datacom’s ebook, "Keep knowledge at the core of your customer and employee experiences" proposes a five-step framework to build a knowledge system that works.

Engaging stem cell donors for life: a new platform for ABMDR A new donor management system is helping the Australian Bone Marrow Donor Registry keep in touch with stem cell donors so they can one day answer the call and make a lifesaving donation.

Data security: don’t leave your doors unlocked Being able to store data centrally and access it remotely with ease has been a game-changer for business, but the trade-off is the need for increased vigilance around your data security.

A human-centric 'Work From Anywhere' model Datacom’s ebook, "Putting human centricity at the core of the 'Work From Anywhere' model" proposes a five-step framework to help contact centre leaders and teams thrive in the new era of work.

Curbing the rising costs of data in the cloud With growing data comes increased costs. Here are four recommendations from our Datacom cloud team to help you navigate and curb rising data costs.

Platform transforms iwi engagement at Nelson City Council Innovative use of an existing platform is helping to transform iwi engagement with Nelson City Council - ensuring iwi are engaged earlier and in a more transparent way for all local projects.

Developing the tech talent we need now – and for the future As Australasia’s largest homegrown tech company, Datacom has a massive demand for skilled people right now – but it’s also focusing on building a talent pipeline for the future.

Datacom achieves Microsoft Solutions Partner designations Solutions Partner designations across security, modern work, innovation, data & AI, infrastructure, cloud and applications from Microsoft recognise Datacom for technical capability and experience.

IoT bin sensors helping keep communities clean Harnessing data from IoT sensors on public bins using Datacom’s Timpani platform has seen essential services company Ventia achieve impressive time savings and cut carbon emissions.

Transforming experiences for WA Dept of Transport customers A new customer engagement platform has helped the WA Department of Transport transform the experience of its customers and support flexible, modern ways of working for its contact centre teams.

Delivering excellence: cloud shift gets NZ Post future-fit A move to AWS public cloud is helping NZ Post prepare its business for the future, step up its security and keep pace with the needs of its customers and team members.

Datacom first VMware Sovereign Cloud Provider for Aus and NZ Datacom is the first company to be awarded VMware Sovereign Cloud Provider status for both Australia and New Zealand.

Kaitiaki and care part of the tech brief for Te Wao Nui Creating interactive, engaging spaces at Te Wao Nui, New Zealand's newest children's hospital, has been a team effort for Datacom, involving designers, animators, digital engineers and many others.

Delivering flexible contact centre services with Twilio A trunking solution from Twilio is helping Datacom provide call centre services to customers with greater speed, flexibility and agility.

Creating safer spaces for children online with ThinkUKnow Online safety programme ThinkUKnow helps protect children from exploitation while online, and is reaching thousands of students, families and educators every year.

Datacomp winners tackle access to basic needs, mental health A tool to get basic items to inmates, an AI assistant called "Charlie" to help youth navigate mental health resources and an app to incentivise climate action are Datacomp 2022's winning solutions.

Rapid response key to helping small business amid lockdowns As the extended Delta lockdown compounded the economic pain of the pandemic in Auckland, teamwork and tech smarts helped Auckland Unlimited deliver relief to thousands of small businesses.

Empowering people with the right knowledge, at the right time Helping organisations centralise their information and make it easy to access can unlock huge gains for customers and employees according to Datacom’s Knowledge Management team.

Small but nimble: Gore's digital strategy drives growth Committing to a 'digital first' strategy has seen Gore District Council implement Datascape, an all-in-one content management system that supports accessible, responsive customer experiences.

Antenno connects Western Bay of Plenty community A Datacom app purpose-built for councils is helping the Western Bay of Plenty District Council keep its community informed about the issues that matter to them and allowing for two-way communication.

Datacom’s Nelson team marks 11 years, opens new office With its humble origins around a kitchen table in 2011, Datacom's Nelson office has grown into a team of 38 with strong links to the local community and a track record of helping customers succeed.

Connect Academy boosting confidence and opening doors Fostering great talent is critical for every company, which is why Datacom's Connect Academy is helping its customer service teams upskill and find new career opportunities within the business.

Navigating the growing threat of cyber attacks After a testing year of security breaches and cyber attacks around the world, Matthew Evetts shares insights into the tools and protocols helping organisations keep their people and their data safe.

Apache: act now and prepare for future attacks News of the Apache Log4j vulnerability is a timely reminder that being alert and responsive is the key to cybersecurity – and the only way to protect your business and your people.

Amplifying the voice of young people in care When the not-for-profit VOYCE Whakarongo Mai was poised to grow its outreach to all rangatahi across the care system it realised it need a way to scale up its data and relationship management tools.

A Digital Boost for Kiwi small businesses Digital Boost enables small businesses to realise the benefits of digitalisation. As part of a consortium led by The Mind Lab, Datacom had the knowledge to help launch the skills training platform.

Unified platform for property data reduces resource and risk Land Information New Zealand can now provide easy access to vital property details after all the data for houses, apartments and commercial buildings was brought together on a single platform.

Creating clarity for local government customers “Looking beyond today” is one of the values guiding Peter Nelson’s work with local government organisations and shaping SaaS solutions like Datascape.

The power of the employee experience (EX) Ensuring your employees' experience is top of mind is a key business success driver. Find out how a solid approach to knowledge management can set your business apart from others.

Renewed system for marriage celebrants stands test of time Datacom and Amazon Web Services (AWS) transformed the Department of Internal Affairs' processes for marriage celebrants, making it easier for celebrants to renew their registration digitally.

From ‘monotonous’ to 'wow' in Greater Bendigo The City of Greater Bendigo made city-owned facilities available to its community during times of uncertainty, all through the introduction of a simple and beautiful new booking system.

Digital transformation is about the community and employees It's not about doing everything at once. When it comes to transforming processes, councils need to prioritise their communities and employees first.

No downtime for Secure Electronic Registries Victoria Secure Electronic Registries Victoria's cloud migration with Datacom was seamless, with the organisation now able to process 95 per cent of its more than one million annual transactions digitally.

Inclusivity a foundation for strong teams In Poppy Salerno’s first job she learned to view tech as an enabler and it has been a guiding principle ever since.

Digital twins for energy sector wins Climate change presents challenges to today's energy industry as well as opportunities for tomorrow's. Merging tech and natural environments will set the industry and country up for a brighter future.

The problem solver seeking to shake up cybersecurity Datacom’s new director of cybersecurity has spent his career helping people get the most out of technology. With New Zealand facing more cyber threats, Matthew Evetts is ready to problem solve.

The opportunity to make a difference From India to New Zealand via Canada, Datacom’s Sofia Paul has travelled the world in search of new opportunities and experiences. She found both at Datacom.

Let’s build a more unified public service together Telling someone they should change: easy. Convincing them they need to change: hard. Guiding them on how to change without offending them: priceless.

Agile — buy it right, build it right Agile is an increasingly important approach when delivering digital technology solutions. Achieve greater success and value from the acquisition of your next agile initiative with this new eBook.

Translating cloud security from buzzword to the bottom line Executives need to take ownership of what their version of cloud security looks like and use the authority at their disposal to make it a reality. But what does security mean for the bottom line?

Tackling society's complex challenges together The public sector needs design and technology partners it can trust. Partners need to question assumptions, offer evidence-based advice, and stop projects that won’t deliver on objectives.

A fresh focus on database security With New Zealand's revamped Privacy Act now in force, organisations face stricter penalties for data breaches. A review of database security should be on the cards.

A rising tech star with a passion for learning For Nick Wilkinson, his enthusiasm to learn more about cloud technologies and teach others has seen him become one of Datacom's rising stars. Now, no longer is the sky just the limit.

Datascape Websites support Indigenous communities The Shire of Halls Creek creates new websites to welcome visitors and celebrate its history and community – one of the largest predominantly Indigenous communities in Australia.

The right public sector leadership boosts citizen experience New Zealand's public sector has shown that, with political buy-in and the right leadership, it's able to design and deliver services that lead to some pretty remarkable outcomes for citizens.

We are too hung up on compliance, we need to show more care Reducing the compliance burden in government to a minimum can save time and money for citizens and businesses and assist those who need help the most.

Avoiding Facebook fatigue When Facebook blocked professional media outlets from sharing their content in Australia, councils and government departments also found their content blocked, proving alternative channels are key.

A better way forward for our public sector By avoiding duplication of effort across government and truly collaborating, New Zealand can channel more resources towards tackling the big issues facing it. Datacom's Dr Hazel Bradshaw explores how.

Serving people with disabilities in meaningful ways When the Queenslanders with Disability Network (QDN) needed to offer accessible systems for its members, Datacom offered leading software to future-proof the organisation.

The opportunities & challenges of a connected public service The new Public Service Act 2020, the biggest shake-up of the public sector’s remit in over 30 years, helps government agencies to collaborate and innovate to deliver better public services.

There and back again. How Antenno helps councils to talk In an area of New Zealand known for its horticulture, horses, and Hobbits, Matamata-Piako District Council needed an easy way to communicate to all its citizens and to give them a way to report back.

Modern network-enabled building supports WA communities The Department of Communities cares for Western Australian children at risk and people with disabilities or needing housing. With a new office and network, teams are working much better together.

Why you should embrace the complexities of multi-cloud Many organisations are managing workloads across multiple clouds. Having a mix of cloud solutions is one thing; managing them effectively and efficiently is entirely another.

Spotlight: Rose Ruane An observation from 40 years in IT — “change is constant, maintaining humanity is paramount, embrace these and lean in.”

Spotlight: Shannon Hawker A passion for tech projects has driven both Shannon and the public sector forward in the last few years. For this to remain sustainable, even during a pandemic, it’s important to put people first.

What makes local government data so valuable? Every day, councils collect large volumes of data from multiple sources. If these sources could be connected, however, it could transform how a community operates and interacts with local councils.

Balancing the move to a digital front door Is new always better? When introducing new digital services, councils need to think about the impact of it on their staff and the community. With the right balance though, both can be empowered.

The pitfalls and hidden costs of "fake cloud" A “fake cloud” solution can create indirect costs for councils by requiring network upgrades. Native cloud, though, is more than just blue-sky thinking for councils looking to jump to the next level.

Justifying council IT spend Restrictive council budgets and the need to show value for money often dictate how councils invest. By proving community value, however, even internal updates can provide external benefits.

Providing a secure and modern platform to government agency When the Office of the Information Commissioner (OIC) wanted to migrate and transform its on-premises environment to a cloud-based platform, Datacom was able to provide a flexible solution.

Make leave management a priority Ensuring your business's leave management system is set up and functioning correctly is vital to the wellbeing of your employees and your business' reputation.

Can councils engage with invisible stakeholders? Councils work hard to engage with their communities, yet there’s a group of invisible stakeholders who miss the opportunity to be informed and get involved.

Three ways decentralisation makes organisations better This article is part of the Survive to Thrive: Digital Recovery Framework series. We explore how focusing on customer centricity and process optimisation helps organisations excel in today’s economy.

Smart cities: the gap between hype and reality The technology is available now, so how can councils start achieving the results new technology can provide to reach their community goals?

How can councils adopt artificial intelligence? The technology is already available, so how can local governments adopt artificial intelligence and machine learning to make better decisions and automate processes?

Using conversational AI to better serve communities Virtual assistants and conversational artificial intelligence make it easier for people to get the information they need. How can councils leverage this technology to better serve their communities?

Can councils achieve a 360-degree view of their community? Councils have always wanted to see all of the ways a community engages with them, but it's not an easy task. Have advances in technology now made a 360-degree view of the community achievable?

Do councils work with the public enough? On average, councils can use the same systems for 20 years. With so much pressure to choose the right IT system to serve the community, is it time to ask the community for help?

Cutting costs to help Australians build for success SERV is Australia’s second-largest land title registry, and helps thousands daily with their properties and mortgages. With more Aussies needing help, SERV needed a stronger IT foundation to assist.

Are we saving the planet by working from home? Working remotely, companies using less energy, and fewer flights have all had a positive impact on the environment during the pandemic. With some global lockdowns ending, can we still save the world?

The importance of classifying contractors correctly What a recent decision by the Employment Court of New Zealand can teach you about your business and its employee contracts during the COVID-19 pandemic.

Managing workforce costs in a COVID-19 world Reducing your workforce because of the pandemic will hurt you as a business leader. Still paying the fixed license and support fees for your outdated payroll system however will hurt your business.

‘The new normal’ – working from home anywhere It's become normal to log onto your device while getting your car serviced, juggling children, or going for a run. Or even all at once. So, how can your organisation help you to thrive?

MBIE Business Connect: one-stop shop for small business Our ability to engage and execute across a broad government landscape makes Datacom the ideal partner for initiatives such as the New Zealand Government’s Business Connect platform.

Protecting New Zealand's borders As gatekeepers to the country, New Zealand Customs Service helps citizens import and export, while protecting the borders from risk. Datacom had the key to help make this a more efficient process.

Community continuity in a crisis Communication takes on even greater significance in difficult circumstances.

The 5 W's of phishing Phishing is still one of the most prevalent forms of cyber attack because of one vulnerability: human error. Discover the ‘who, what, when, where and why’ of phishing to help protect your business.

Developing water data systems with crystal clear visibility The Government of Victoria controls the flow of the state's water and cascades important data daily to consumers via its website. Now the challenge was to test the water by doing this in real time.

Clean data for clean water — leaving an environmental legacy Environment Canterbury is a regional council, responsible for facilitating sustainable development in a 45,000 square kilometre area of the South Island of New Zealand.

How tech can help to solve society’s biggest problems Datacom's head of public value outcomes, Steve Swallow, recently sat down with tech commentator Paul Spain to discuss what issues society faces and why the community must be put first.

Utilising the cloud to help manage Australian soil When Secure Electronic Registries Victoria (SERV) wanted to migrate its apps to the cloud, it needed help laying down the foundation. Only then, could the power of the cloud grow its data.

Connecting New Zealand councils and South Island residents In an area of New Zealand known for its fishing, Gore District Council needed a new line of communication to let residents know about vital community updates. Antenno proved to be quite the catch.

Community-as-a-Service Antenno with the Shire of Manjimup The Shire of Manjimup becomes our first Australia-based client to use Antenno, our app that helps connect communities and councils with direct two-way communication.

MBIE API Platform – faster, easier access to information The Ministry of Business, Innovation and Employment (MBIE) has a core function to support New Zealand business, providing a diverse range of services to businesses and citizens.

Future-proofing NZ’s Department of Internal Affairs Consolidating the department’s portfolio, including the National Library, Archives New Zealand, and passports, births and marriages, helps the government to unite its data and improve its future.

Emergency Caller Location Information system is a lifesaver Sometimes 111 callers can’t provide an accurate address, meaning it's difficult for emergency services to locate them. When the pressure is on to get someone in need quickly, the ECLI system steps in.

Pioneering legislation demands innovative approach for MPI The passing of the Emissions Trading Scheme into law was not only a first for New Zealand and the government's Ministry for Primary Industries, but a first for Datacom also.

Untying the knot to make getting a marriage licence simpler Getting married can be one of life’s most stressful times. But applying to marry people didn’t need to be one too. The New Zealand Government and Datacom married skill and knowledge to fix the issue.

MPI developers have total power to create The government wanted a new platform to improve its work in food, forestry, and animal welfare programmes. Datacom’s cloud-based development environment helped virtual and natural environments alike.

Ministry mitigates risk and modernises The mission of New Zealand’s Ministry for the Environment is to advise the government on international matters that may affect the country and to be an environmental steward for New Zealand.

Datacom's guide to New Zealand's new Privacy Act 2020 Privacy is to our customers what the One Ring is to Gollum – precious. Our legal team is educating our people at Datacom on the specific changes to the Privacy Act.

Building a more connected community

Enhancing the liveability of a region through wi-fi Lockyer Valley Regional Council is working to enhance the liveability of its community. Using Aruba's wireless solutions, it's making it easier for residents and employees to stay securely connected.

Taking a human-centred approach to workforce management Datacom’s Workforce Optimisation team helps manage complex working arrangements for more than 2000 people – and says a human-centred approach is critical.

Protecting Western Australians in emergencies For the WA Department of Fire and Emergency Services, being able to deploy personnel is only half the battle; for a speedy and safe resolution, they also need to communicate with teams on the ground.