Parliament house in Canberra, Australia

Federal government

We’re a trusted government partner and help to support its essential services.

Datacom helps federal government connect with citizens and businesses.

We are proud to be a trusted partner to the Australian federal government. We have more than a decade's worth of on-the-ground experience connecting citizens to services, automating data processes across the health sector, shifting workloads into the cloud, and as the frontline to customer engagement for essential services.

Datacom has the breadth to support our federal government customers through a broad range of services and solutions.

How we support federal and state governments

Datacom has been connecting people and technology across government since 2000. Working alongside our partners in government, we help navigate tech platforms, systems, and standards, and better connect agencies and the community through digital services and system integration. We work closely with agencies to migrate applications to the cloud and, with our managed service offering, we run and manage applications with a focus on security and compliance. 

  • Connect icon
    Connect
    Delivering customer services at scale, Connect's suite of experience management solutions combines the capability of people with technology to optimise customer engagement. Learn more
  • Cloud platforms icon
    Cloud platforms
    We bring capability and depth of expertise on a hybrid of public and private cloud. We advise and implement from a security-first approach, focusing on application modernisation and value creation. Learn more
  • Application management icon
    Application management
    We manage hundreds of different applications. We reduce the cost of maintenance and enhance existing and legacy apps. You'll get a single point of contact and a team to work on enhancement streams. Learn more
  • Microsoft Dynamics 365 logo
    Microsoft Dynamics 365
    We specialise in delivering solutions to manage key legislative, statutory, and business processes for government and regulatory authorities. Learn more

Our customers

Our work across federal government has seen us enable greater connection, automation and optimisation of complex systems across healthcare, financial and environmental agencies.

Helpful videos

Dynamics 365 Customer Service

Accelerate better customer service with our CRM packaged solution to support customers anytime, anywhere. By implementing a modern customer service and case management business application system, we can help government organisations to:

  • Personalise customer engagement
  • Deliver fast, consistent service
  • Create stronger brand loyalty
Young woman answering a customer service call

Useful links

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    Digitise and empower your community with our engagement tools. Learn more
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    We’ve worked with each state government to connect local communities and staff. Learn more