Federal government

Unleashing growth with digital innovation How digital innovation and transparency can strengthen local government-community relationships.

AI at the edge will tackle AI's sustainability challenge Day-to-day use of generative AI is ramping up, but it comes with concerns over AI’s growing energy footprint.

Manawatū council cuts manual handling with Datascape Animals Datascape online dog registrations and payments saved Manawatū District Council three months of manual processing.

Tech insights to help prepare for 2025: Datacom research Datacom's research spanning local government, cloud and data provides valuable business insights.

Fostering First Nations tech talent with iDiC Working with iDiC and JY Australia, Datacom is helping foster Indigenous tech talent with traineeship opportunities.

Buzzly: Reimagining youth participation in a digital world Buzzly aims to change the lack of youth engagement in decision-making, ensuring young people have a say in their future.

Moorabool's digital transformation journey with Datascape Moorabool Shire Council has secured the future of its rating system and boosted service delivery with Datascape.

Westland Milk – $120m transformation is only the start A new CRM is set to deliver great CX and data insights for Westland Milk, one of New Zealand's largest dairy processors.

Expert Q&A: AI ethics and opportunities in local government Expert Q&A with Katie King, CEO of AI in Business, exploring how AI can help local government organisations serve their

Don’t let AI drive your culture, let your culture drive AI AI is emerging as your next opportunity for improving service experiences, says Datacom MD Stacey Tomasoni.

Datacom launches Enterprise AI Assistant Companies looking for an alternative to ‘public domain’ AI tools will be able to use Datacom’s AI Assistant.

Light-touch, risk-based AI rules make sense for Aotearoa It's good to see the Government’s approach to guiding local use of AI starting to take shape, says Justin Gray.

Digital revolution a chance for councils to engage residents New tools are part of the digital revolution promising a new era of engagement between councils and their residents.

Dirty data a risk for Kiwi businesses implementing AI tools Research reveals poor data hygiene and emerging tech creating new data storage demands are putting companies at risk.

#1 for CX: Datascape helps Porirua top council rankings Datascape is helping Porirua Council better serve its community – the team has been ranked as the top council for CX.

Latrobe boosts bookings, cuts errors with Datascape A new Datascape platform has simplified bookings and cut down on admin for Latrobe Council.

CQU: 20 campuses, one centrally managed network CQU’s hardware upgrade boosts manageability and security, with HPE Aruba and Datacom’s help.

VMware is changing. Here's what you need to know ... Datacom is helping customers understand what Broadcom's acquisition of VMware means and how to navigate the changes.

First Foundation helping young Kiwis reach their potential First Foundation has helped 1000+ young Kiwis overcome barriers to study – Datacom wants to help grow their impact.

Why organisations are turning to unified communications Our experts on why organisations are turning to UCaaS instead of relying on laptops as collab tools for their business.

How Datacom is creating a pipeline of talent The TIN team asked Justin Gray why Datacom believes we need to foster talent and help create a workforce for the future.

Main Roads moves calls to cloud Main Roads is experiencing improved resilience, reliability and reporting since moving to cloud-based call centre tech.

Exploring the role of technology in 'design for learning' Tech empowers diverse learning - inspiring reimagination, but no one-size-fits-all.

Turning travel brochures into digital experiences The Visitor Kiosk team is replacing old-school travel brochures with sustainable, engaging digital experiences.

Bringing clarity and visibility to council's customer comms Datascape CRM has streamlined the customer enquiry process for staff and the people that WBOP District Council serve.

Getting IT right critical for Kiwi companies From outdated software to everyday IT distractions, Adam Mercer provides insights on what's holding Kiwi SMBs back.

Datacom making the shift to eInvoicing with MBIE Datacom is one of the companies making the shift to eInvoicing starting with sending eInvoices to MBIE.

What's on the local government agenda in 2024? Making the most of advances in mobility, the cloud and AI will help councils navigate challenges in the year ahead.

Wattle Range Council grow transparency, trust with Datascape Modernised processes and actionable data are helping Wattle Range Council better serve its community.

Datacom secures leadership award for ‘best in class’ CX Datacom has been recognised as best in class in the customer experience outsourcing services industry.

Safer, more reliable network connections across WA for DPIRD Undergoing a network infrastructure refresh has increased security, connectivity and savings for the DPIRD team.

Businesses optimistic for growth and government support New research reveals that kiwi business leaders are looking to the future with optimism around opportunities for growth.

ISG recognises Datacom as a leader in CX services: report What do the top CX service providers do to set themselves apart? Find out in ISG's Customer Experience Services report.

Mentoring Māori entrepreneurs with Kōkiri Entrepreneurs in the Kōkiri accelerator programme gained new focus during a day of mentorship at Datacom.

Justin Gray: We need to accelerate AI uptake responsibly AI is no silver bullet but Justin Gray says it has a role to play in tackling New Zealand’s stubbornly low productivity.

Digital-first government key to growing council engagement Over half of Australians are engaged with their local council, but just 35% feel heard according to new research.

Growing tech talent for Australia's digital future Career starters are finding their path with Datacom and helping meet the demand for tech skills, now and in the future.

AI needs 'zero trust' approach we take with cybersecurity AI is changing how we do business, but Matthew Evetts says data stewardship and a zero-trust approach are critical.

Datacom Chair Tony Carter Playing our part in the tech ecosystem.

CAA implements a new telecommunications network to serve SA A new telecommunications network is supporting vital connections for courtrooms in South Australia.

Award-winning innovation at Tasmania's Central Coast Council The Antenno app has boosted community engagement and service efficiency for Tasmania's Central Coast Council.

Datacom celebrating Hawke’s Bay businesses after tough year Datacom says there's a lot to celebrate at this year's Hawke's Bay Business Awards, including resilience and recovery.

How Datacom supported the Scion team to jumpstart innovation An innovation sprint series has helped Scion unlock smart ideas to deal with forestry debris and turn waste into value.

How CX earned a seat at the leadership table MD Stacey Tomasoni reflects on Datacom's 30 years in contact centres and customer experience - and what she's learned.

Two-way digital channels a vital next step for councils Local government has good levels of engagement (even with Gen Z) but there is growing demand for better digital tools.

Ebook: Better EX and CX a foundation for better business A new survey has identified gaps in EX & CX strategy and tech - the ebook "Being better" looks at how to close the gaps.

New report looks at "The digital face of government" in NZ "The digital face of government" report shows where NZ agencies are falling short, but relatively easy fixes exist.

Primary students get a taste of tech Over 60 primary school students enjoyed a day experiencing some of the possibilities offered by a future in tech.

Sustainability at UWA: smarter choices, less waste Making a meaningful impact is the drive behind UWA's sustainability commitments – now it's driving IT procurement too.

Australian AI adoption outpacing company policies Research into the attitudes of Australian business leaders towards AI adoption has revealed new insights about its use.

New devices boost productivity for Brisbane Airport A new modern workplace solution has led to a drastic improvement in performance for Brisbane Airport.

Virtual assistant driving improvements for My Aged Care My Aged Care's new virtual assistant is increasing the accessibility and improving the quality of aged care services.

Building a cloud foundation to back NZ emergency services Migrating to Azure with Datacom has set one emergency services organisation up for the future.

Why the future of Service Desks should look very different Datacom's William Clancy and Jai Moran outline why service desks should be run with an 'experience first' approach.

NZ Blood Service's vital work underpinned by hybrid cloud Cloud services have given NZ Blood Service the perfect mix of scalability, security, cost control and fast deployment.

Tech has a key role to play in cutting greenhouse emissions We need to invest in the planet with technology, says Datacom's Director of Corporate Strategy Mike Porteous.

Fast but flawed? The pros and cons of ChatGPT We asked Dr Hazel Bradshaw about the transformational opportunities and potential pitfalls of ChatGPT.

Squeezing value out of cloud investments in 2023: Mark Hile Making cloud investments pay their way will become a key priority for organisations in 2023.

New thinking needed to meet gaps in aged care: Pauline Soo Technology has a critical role to play in meeting the growing needs of our ageing population and aged care sector.

Meet Hiko: the chatbot helping up to 5000 customers a month Mercury's chatbot Hiko is helping up to 5000 customers a month so its customer team can focus on more complex queries.

Ebook: Keep knowledge at the core of your CX and EX Learn how to build a knowledge system with customer and employee experience at the core in this Datacom ebook.

IoT sensors & Timpani helping keep communities clean Harnessing data from IoT sensors using Datacom’s Timpani platform has seen Ventia cut costs and carbon emissions.

Engaging stem cell donors for life: a new platform for ABMDR A new donor management system is helping the Australian Bone Marrow Donor Registry keep connected with stem cell donors.

Curbing the rising costs of data in the cloud Here are four recommendations from our Datacom cloud team to help curb rising data costs.

Data security: don’t leave your doors unlocked Being able to store and access data centrally has been a game-changer, but the trade-off is vigilant data security.

A human-centric Work From Anywhere model Learn how to thrive in the new era of work by prioritising human centricity in the WFA model with this Datacom ebook.

Developing the tech talent we need now – and for the future Datacom needs more skilled people right now, but it’s also focused on building a tech talent pipeline for the future.

Transforming customer experiences for WA Dept of Transport WA Department of Transport is delivering better experiences for customers and its teams after a project with Datacom.

Delivering excellence: cloud shift gets NZ Post future-fit A move to AWS public cloud is helping NZ Post keep pace with the needs of its customers and prepare for the future.

Kaitiaki and care part of the tech brief for Te Wao Nui Creating interactive, engaging spaces at Te Wao Nui, the Wellington children's hospital, was a team effort for Datacom.

Delivering flexible contact centre services with Twilio Twilio is helping Datacom provide customers call centre services with greater speed, flexibility and agility.

Creating safer spaces for children online with ThinkUKnow Online safety programme ThinkUKnow helps protect children from cyber exploitation and Datacom it reach more people.

Datacomp winners tackle access to basic needs, mental health Datacomp winners: bringing basic items to inmates, connecting youth with mental health support, driving climate action.

Taking a human-centred approach to workforce management Datacom’s Workforce Optimisation team takes a human-centred approach to managing working arrangements for 2000+ people.

Delivering safe, equitable water services for New Zealanders Taumata Arowai's vision is "safe water for everyone, every day" - and Datacom is playing a vital support role.

Empowering people with the right knowledge Knowledge Management Systems in organisations are unlocking huge gains for customers and employees.

Rapid response key to helping small business amid lockdowns Teamwork and tech smarts helped Auckland Unlimited deliver relief to thousands of businesses impacted by lockdown.

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Digital first strategy driving better experiences in Gore An all-in-one website CMS is helping Gore District Council deliver accessible, responsive customer experiences.

Antenno connects Western Bay of Plenty community Datacom's purpose-built Antenno app is helping WBOP District Council keep their community informed and connected.

Datacom’s Nelson team marks 11 years, opens new office Datacom's Nelson team opens new office, most proud of their relationships and projects with local customers.

Platform transforms iwi engagement at Nelson City Council Innovative use of an existing platform is helping to transform iwi engagement with Nelson City Council.

Connect Academy boosting confidence and opening doors Datacom's Connect Academy is helping its customer service teams upskill and find career opportunities in the business.

Navigating the growing threat of cyber attacks Director Cybersecurity Matthew Evetts shares insights into how organisations can keep their people and their data safe.

Amplifying the voice of young people in care Not-for-profit VOYCE Whakarongo Mai supports rangatahi across Aotearoa's care system and needed the right CRM solution.

Renewed system for marriage celebrants stands test of time The secure and simplified DIA processes for marriage celebrants makes it easier to renew registrations digitally.

From 'monotonous' to 'wow' in Greater Bendigo City of Greater Bendigo made facilities available to its community during COVID-19 uncertainty with a new system.

The power of the employee experience (EX) Focusing on employee experience and having a solid approach to knowledge management can set your business apart.

Digital transformation is about the community and employees When it comes to transforming processes, councils need to prioritise their communities and employees first.

No downtime for Secure Electronic Registries Victoria SERV's migration allows it to now process 95 per cent of its more than one million annual transactions digitally.

Digital twins for energy sector wins Climate change creates challenges and chances for New Zealand's energy industry. Tech may create a brighter future.

Translating cloud security from buzz Executives need to take ownership of what their cloud security looks like. What does security mean for the bottom line?

A fresh focus on database security With New Zealand's revamped Privacy Act and stricter data breach penalties, it’s time to review your database security.

Datascape Websites support Indigenous communities The Shire of Halls Creek celebrates one of the largest predominantly AU Indigenous communities with a new website.

Avoiding Facebook fatigue When Facebook blocked the media sharing content in Australia, councils and the government needed alternative channels.

Serving people with disabilities in meaningful ways The Queenslanders with Disability Network needed to offer more accessible systems for its members and future-proof them.

Developing water data systems with crystal clear visibility The Government of Victoria provides daily updates about the state’s water. Now, it needed to do this in real time.

There and back again. How Antenno helps councils to talk Matamata-Piako District Council needed an easy way to communicate to all its citizens and to listen to them in return.

Modern network-enabled building supports WA communities With a new office and network, the Department of Communities can care for more children and people with disabilities.

Why you should embrace the complexities of multi-cloud Organisations manage workloads across multiple clouds. The challenge is to manage them effectively and efficiently.

Justifying council IT spend Restrictive council budgets and proving value for money often dictate how councils invest. Community value is key.

The pitfalls and hidden costs of "fake cloud" Native cloud is more than just blue-sky thinking. A fake cloud can create indirect costs for councils.

Balancing the move to a digital front door When using new digital services, councils need to think about the impact on their staff and the community.

What makes local government data so valuable? Councils collect large volumes of data every day. If connected, the way communities interact could be transformed.

Providing a secure and modern platform to government agency The Office of the Information Commissioner wanted to migrate its on-premises environment to a cloud-based platform.

Make leave management a priority Your leave management system working correctly is key to the wellbeing and reputation of your employees and business.

Can councils engage with invisible stakeholders? Councils work hard to engage with their communities, yet there’s a group of invisible stakeholders who are not engaged.

Three ways decentralisation makes organisations better We explore how focusing on customer centricity and process optimisation helps organisations excel in today’s economy.

Smart cities: the gap between hype and reality How can councils start achieving the results new technology can provide to reach their community goals?

Using conversational AI to better serve communities How can councils use virtual assistants and conversational artificial intelligence to better serve their communities?

How can councils adopt artificial intelligence? How can local governments adopt AI and machine learning to make better decisions and automate processes?

Can councils achieve a 360-degree view of their community? Have advances in technology now made a 360-degree view of the community achievable for local councils?

Do councils work with the public enough? Councils can use the same IT systems for 20 years. Is it time to ask the community for help?

Cutting costs to help Australians build for success SERV is Australia’s second-largest land title registry and helps thousands daily with their properties and mortgages.

Are we saving the planet by working from home? Working remotely and companies using less energy have had a positive environmental impact during the pandemic.

The importance of classifying contractors correctly What Employment Court of New Zealand can teach you about your business and its employee contracts during the pandemic.

Managing workforce costs in a COVID-19 world Paying fixed licenses and support fees for your outdated payroll system hurts businesses.

‘The new normal’ – working from home anywhere It's become normal to work while juggling children or exercising. How can your organisation help you to thrive?

MBIE Business Connect: one-stop shop for small business The MBIE Business Connect platform helps small Kiwi businesses to interact with the government. Find out how it works.

Protecting New Zealand's borders New Zealand Customs Service helps citizens import and export, while protecting the borders from risk.

Community continuity in a crisis Communication takes on even greater significance in difficult circumstances.

The 5 w's of phishing Phishing relies on a simple vulnerability: human error. Discover the who, what, when, where, and why to help protect your business.

Clean data for clean water — leaving an environmental legacy Environment Canterbury is responsible for facilitating sustainable development in the South Island of New Zealand.

Utilising the cloud to help manage Australian soil When Secure Electronic Registries Victoria (SERV) wanted to migrate its apps to the cloud, it called on Datacom.

Connecting New Zealand councils and South Island residents Gore District Council needed a new line of communication to let residents know about vital community updates.

Community-as-a-Service Antenno with the Shire of Manjimup The council becomes our first Australia-based client to use Antenno — an app to help connect communities and councils.

MBIE API Platform — faster, easier access to information The MBIE has a core function to support and provide a diverse range of services to New Zealand businesses.

Future-proofing NZ’s Department of Internal Affairs To consolidate the National Library and Archives New Zealand, the government needed to unite its data.

Emergency Caller Location Information system is a lifesaver Sometimes, emergency services struggle to locate 111 callers. This is where ECLI helps.

Pioneering legislation demands innovative approach for MPI The passing of the Emissions Trading Scheme into law was a first for New Zealand. Datacom provided assistance.

MPI developers have total power to create The government wanted a new platform to improve its work in food, forestry, and animal welfare programmes.

Untying the knot to make getting a marriage licence simpler Getting married can be one of life’s most stressful times. But, applying to marry people didn’t need to be one too.

Ministry mitigates risk and modernises As an environmental steward for Aotearoa, the Ministry for the Environment reviews local and international matters.