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We help organisations across Australia gain clear visibility, tighter control and better utilisation of their physical device estate. We focus on hardware lifecycle services rather than one‑off purchases, covering deployment, everyday support, asset recovery and secure disposal as a managed service.
Leveraging our national networks, specialist teams and powerful platforms, we make it simple to see what you have, how it’s used and where value can be unlocked. Our analytics deliver real‑time inventory and utilisation dashboards, health telemetry, predictive maintenance and TCO insight, all integrated with your ITSM and automated workflows.
That visibility drives smarter refresh decisions, reduces downtime, enforces compliance and lets you manage devices consistently at scale.
At end-of-life we help maximise recovery—prioritising reuse and certified refurbishment, secure data erasure and compliant recycling—while providing recovery‑value and ESG reporting. The result is a tailored, auditable service that reduces cost, risk and waste and keeps your technology estate under control.
Our insights service gives you a single, trusted view of your device fleet using real‑time data and regular optimisation reports. It highlights issues, usage patterns and carbon impact so you can prioritise fixes, plan refresh cycles and make better lifecycle decisions across all your sites and user groups. AI‑driven analytics help spot patterns and potential risks early, while simple dashboards show device health, app performance, login times and sustainability metrics in plain language.
We turn these insights into action through guided onboarding, ongoing platform management, targeted remediation and clear lifecycle recommendations. Regular review sessions track progress, adjust priorities and keep your strategy aligned with performance and sustainability goals, reducing incidents, lowering support effort and improving the experience for your end users.
Benefits for Australian mid-market organisations with distributed sites, enterprise fleets and public sector agencies:
Fast value from clear visibility and immediate priorities.
Better employee experience with healthier devices and faster apps.
Lower total cost of ownership through smarter allocation and refresh timing.
Reduced IT workload through managed support and automation.
Ongoing improvement with regular review and optimisation cycles.
Fewer issues and outages thanks to proactive, data‑driven risk detection.
We help organisations navigate the shift towards intelligent end-user devices by aligning strategy, lifecycle management and deployment at scale. We support informed decisions around hardware readiness, refresh planning and the transition to modern platforms, such as Windows 11.
End-user computing is evolving beyond traditional devices. Intelligent PCs powered by on-device AI and modern chipsets enable faster performance, increase sustainability, improve reliability and stronger security at the edge, without relying solely on cloud connectivity. Devices with AI can also increase sustainability.
By processing workloads locally, organisations can deliver more consistent user experiences, improve resilience in low-connectivity environments and prepare their device estate for emerging AI-driven capabilities.
Once device strategy and readiness are defined, we deliver the services required to prepare, deploy and manage devices at scale. Our pre-deployment services prepare devices for immediate use on arrival, helping organisations reduce setup time and improve consistency across their fleet. We manage staging, imaging, configuration, asset tagging and software installation to align devices with your environment and user requirements before deployment.
Device handling and configuration follow structured processes so that security, privacy and compliance expectations are met from warehouse to desk. Each device is tested and quality-checked to support performance, security and reliability from day one. By standardising pre-deployment processes, we help IT teams maintain visibility, reduce manual effort and deploy devices at scale.
Our deployment services support the installation and rollout of devices across offices, sites, and remote teams. We manage logistics, delivery, on-site installation, and configuration to integrate devices seamlessly into your existing environment. To support adoption, we can provide hands-on support and user enablement during rollouts, helping teams get up and running quickly with minimal disruption.
With proven experience across large-scale and distributed deployments in commercial, enterprise and public sector, we help Australian organisations deliver device programs efficiently while maintaining control and visibility across the device lifecycle.
We provide end-to-end project management services to support device rollouts, refresh programs and workplace relocations. With experience delivering large-scale deployments across Australia, we help organisations plan and execute device programs with minimal disruption.
Our teams manage all aspects of delivery, including project planning, logistics coordination, device configuration, on-site installation, user enablement and secure decommissioning.
We provide secure warehousing and logistics for IT assets through six ISO-certified facilities across Australia, with a cloud-based inventory management system to track and manage your assets.
To protect your rollouts, we combine national warehousing with buffer stock, swap‑pool models and clearly defined delivery windows. This reduces the risk of delays from any single supplier or location.
Managing a school device fleet shouldn’t rely on guesswork. Datacom Insights Education, built on HP’s Workforce Experience platform, brings all your device data into a single, real‑time view so you can spot issues early, optimise usage and plan with confidence. With tailored dashboards and guidance from Datacom’s education specialists, you can extend hardware life, reduce disruption in the classroom and turn raw telemetry into clear next steps for your IT strategy.
With a team of onsite engineers across Australia, we offer onsite end-user device support.
Our core infrastructure services enable businesses to design, procure and manage foundational IT systems (such as servers, networks, storage and hybrid cloud environments) with expert support. Our highly certified specialists work one-on-one with customers to architect tailored infrastructure solutions that meet each organisation’s unique requirements.
Our strong partnerships with 200+ technology providers allow us to incorporate the latest proven technologies into your IT environment, keeping infrastructure modern and future-ready.
We embed supply chain sustainability throughout the procurement operations – from supplier selection to logistics and lifecycle management. We deliver the right tools, partnerships and expertise. We continue to lead and guide our partners with regards to sustainability requirements in Australia.
Benefit from our partnerships with leading global hardware and device providers, while enjoying personalised, locally-tailored solutions to maximise value and support compliance.
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Hardware and device management covers the end‑to‑end care of laptops, desktops and other endpoints across your Australian workforce. It includes sourcing, staging, deployment, patching, support, recovery and secure disposal, with the goal of improving user experience, reducing downtime, protecting data and extending device life across distributed and hybrid workplaces.
Datacom provides end-to-end hardware and device management, including on-site end-user computing (EUC) support, asset recovery services, hardware and IT asset management (HAM/ITAM), device lifecycle management, and cloud-based inventory solutions.
Our asset recovery service ensures secure disposal of IT assets with little impact on the environment. Assets are recycled or disposed of responsibly, with equipment holding residual value seeing that value injected back into customers as a technology credit. We provide collection and data-wiping services along with ISO-certified data erasure certificates, enhancing security and supporting that as little as possible goes to landfill.
Yes. Datacom offers end-to-end project management for IT deployment and relocation projects, covering everything from planning and logistics to installation, training, and asset disposal.
Asset buy-back enables you to trade in IT assets that are surplus or being replaced. Based on their residual value, the proceeds can be issued as a technology credit to you or donated to your preferred charity or community group.
Datacom Australia holds ISO14064-1, ISO14001, ISO 20000, ISO 27001, ISO 14000, and ISO 9001 certifications, covering service management, information security, environmental management, carbon reporting and quality systems.
We offer data sanitisation services utilising Blancco NIST 800-88 and hard drive destruction for customers require this service. Our compliant data-destruction certificates are issued upon completion, via our approved national partners across Australasia, who hold the following national and global certifications; R2v3, NAID AAA, ISO27001, ISO14001 and ISO9001.
Datacom’s approved partners ensure that as little as possible goes to landfill. Where assets can be repurposed, the hard drives are data wiped, cleaned, ready for redeployment.
Yes - we provide onsite data wiping for both end-user compute and enterprise infrastructure through our approved national partners.
We manage notebooks, tablets, smartphones, desktops, , associated peripherals, printers, servers, storage, switches and routers, to name a few.
We use specialist logistics partners to perform onsite packing, removal, and the transportation of the assets.
Yes, we ensure all assets are fully insured both in transit and when they are stored at one of our secure warehouse facilities.
Absolutely. We manage IT setups and relocations for offices, retail stores, and pop-up environments. Whether you're opening a new location, moving sites, or responding to an emergency, our onsite field services minimise downtime and ensure your IT equipment is installed, connected, and ready to go.
We follow structured processes that include device staging, configuration, asset tagging, secure transport, and endpoint integration. Our experienced teams manage every detail, ensuring security and performance are upheld from warehouse to the end user.
