Insights — Customer Stories, Ebooks, Video & Resources

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IT fleet insights boost SYC’s productivity and cut app costs Data-driven fleet insights helped Australian not-for-profit SYC turn IT complexity into clarity, resolving widespread device issues, cutting app licensing costs and boosting team productivity.

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New AI in the workplace course to equip future tech talent Datacom has 42,000+ enrolments in its Forage virtual job simulations, with some participants now joining the team.

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Why technology supply chains remain under pressure Forward planning and flexible procurement can help organisations manage global supply pressures, building resilience.

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Q&A: Where are you on your AI journey? Datacom Consulting Director Ash Valanidas discusses how businesses can assess their AI maturity and the best next move.

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Copilot or Cowork? 5 questions to ask about your business As organisations move from AI experimentation to operational adoption, should they use Copilot, Cowork or both?

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Transpower field engineer standing in a paddock next to a powerline and truck.

Transpower: Optimising cloud for New Zealand’s energy future New Zealand’s national electricity grid owner and operator Transpower is maximising its AWS investment.

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Building the foundations for NZ’s AI future: Greg Davidson Greg Davidson's 2026 Aotearoa AI Summit keynote on AI adoption, infrastructure and sovereignty in New Zealand. .

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Moving from AI adoption to organisational change AI is widespread, but scaling it is harder. Clear strategy and foundations can turn experimentation into lasting value.

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Why New Zealand's data posture is falling short 72% of New Zealand organisations see data control and sovereignty as critical, yet many lack and practical policies.

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FAQs: The Holidays Act and the new Employment Leave Act The 2028 leave reforms will simplify calculations, clarify entitlements and require employers to prepare their systems.

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Dual exposure imagery of three professionals planning on an iPad and two people pointing to laptops. Assets taken from CX Whitepaper 2026 brochure.

Research: Australians favour hybrid customer service over Research reveals Australians want more accurate and trusted customer experiences, with AI and people working together.

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Rethinking endpoint strategy in the age of AI A new generation of AI-enabled devices is changing how organisations think about where AI workloads run.

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2026 Cybersecurity Index Datacom’s 2026 Cybersecurity Index provides valuable research insights into the cybersecurity market across Australia.

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2025 Cloud and Infrastructure Report Explore whether cloud is delivering returns for organisations and what is needed to build greater digital resilience.

2025 State of AI Index: AI impact in New Zealand Datacom’s “State of AI Index:AI impact" research shows AI yielding results for NZ businesses, but scaling AI a challenge

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State of Cybersecurity Index 2025 Datacom's research report explores cybersecurity trends and attitudes across New Zealand and Australia.

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Datacom’s fifth annual cloud report Top-line growth, cost management, and customer satisfaction identified as priorities by 738 organisations surveyed.

State of AI Index: AI Attitudes in NZ Datacom’s “State of AI Index:AI Attitudes” research shows jump in AI usage in NZ companies, but guardrails not in place.

Datacom’s fourth annual cloud report Cloud research shows Australian market taking a workload-by-workload approach, falling short on security.

The digital face of government: research report Insights into the strengths and weaknesses of the digital performance of public sector sites.

Zero Trust:Insights from 200+ cybersecurity decision-makers See Datacom's findings to help support successful Zero Trust planning.

AI Attitudes in Australia: research report See Datacom's report on AI attitudes amongst business leaders in Australia.

2022 Annual Cloud Report Research and actionable insights across the Australian and New Zealand markets.

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Cloud optimisation is how cloud starts paying back Cloud has delivered on agility and scale – now, optimisation is how organisations make it earn its keep.

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Move beyond spreadsheets with Workday Adaptive Planning Workday Adaptive Planning specialist Andrew Wood on how organisations can maximise planning and stay ahead.

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Separating fact from fiction: realities of AI cyber risks As AI evolves, organisations must look beyond the hype to strengthen security and build greater cyber resilience.

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What does security leadership look like in the AI era? Cybersecurity leaders must balance trust and resilience while building AI capability without compromising security.

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Flexible data storage for a rapidly evolving AI world AI, sovereignty and volatility are driving demand for more flexible data storage strategies

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Architecting data storage for true cyber recovery Dan Bowybyes shares how to architect storage that withstands modern cyber-attacks and recovers the business when it coun

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Workbook: Designing for disruption Practical guidance for building resilience and preparing for business-wide disruption.

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Workbook: Enabling growth through cloud migration This Datacom workbook contains practical guidance for reducing complexity and enabling scalable cloud growth.

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AI without data strategy is just expensive experimentation Datacom’s GM of data and analytics shares why data strategy is often the missing foundation in successful AI rollout.

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Building the data foundations for scalable AI AI pilots showing promise but failing to scale? Rich Williams explains why data strategy determines AI outcomes.

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Operational planning for AI-literate customer demand Increasing customer AI literacy is presenting new operational challenges contact centre leaders should plan for.

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Minimum viable business: A new approach to resilience A practical framework for digital resilience: MVB thinking, dependency mapping and cyber recovery design.

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