Professional Services

Virtual tour: step inside a New Zealand data centre Our 360° virtual tour of one of our data centres, gives an in-depth look at what makes this facility one of NZ's best.

Moorabool's digital transformation journey with Datascape Moorabool Shire Council has secured the future of its rating system and boosted service delivery with Datascape.

Talent Elevator: Setting Datacom’s graduates up for success Datacom’s Talent Elevator sets early career starters up for success, in a week full of networking, fun and learning.

Westland Milk – $120m transformation is only the start A new CRM is set to deliver great CX and data insights for Westland Milk, one of New Zealand's largest dairy processors.

Sustainability and certainty vital for trusted data centres Datacom’s network of data centres has some important advantages as customers seek sustainability and certainty.

Connecting Australians with vital information and services Datacom is helping Australian governments and their citizens by leveraging technology and CX to solve challenges.

Dirty data a risk for Kiwi businesses implementing AI tools Research reveals poor data hygiene and emerging tech creating new data storage demands are putting companies at risk.

Video series: how do we build a sustainable future? Learn how increased use of generative AI tools is just one of the factors driving up the power demands for data centres.

Sustainability needs to be ongoing focus for cloud strategy Sustainability shapes business via cloud strategy, driving growth and ESG alignment.

How to put AI at the heart of business growth AI is taking off now – not in five years’ time. Have you prepared your AI flight plan?

Three critical steps to effective cybersecurity Discover why empowering your team with knowledge can be the best defence against Australia’s $42B cybercrime epidemic.

VMware is changing. Here's what you need to know ... Datacom is helping customers understand what Broadcom's acquisition of VMware means and how to navigate the changes.

Setting the stage for improved CX and human experience AI, data, and cloud tech are key to better service delivery, creating more personal and efficient human experiences.

The new cloud-based platform powering Alinta’s call centres Delivering cloud-based contact centre operations with Datacom is helping Alinta Energy stay ahead of the curve.

AI and manufacturing: Why AI is not an either-or decision What opportunities does AI hold for manufacturing? We asked two of our Assistant Directors for some insights and advice.

Why organisations are turning to unified communications Our experts on why organisations are turning to UCaaS instead of relying on laptops as collab tools for their business.

Use cases and ‘safe tools’ a smart starting point for AI Organisations struggling with where to start on their AI journey need to look at use cases first, says Sunny Katira.

Ten tips to get the most out of Microsoft Copilot We asked Hilary Walton for her insights on Copilot and how she’s been using it to supercharge her productivity.

Copilot a powerful workspace tool – if your data is in order Copilot is a valuable tool, but organisations need to remember good quality content – or information – is still king.

Psoda avoids disruption with move to Datacom data centres An urgent move to Datacom’s data centres was handled quickly and smoothly, improving confidence in the future for Psoda.

A problem-first approach leads to better virtual agents Organisations looking to bring in a virtual assistant need to view it as an iterative process to get the right results.

ISG recognises Datacom as a leader in CX services: report What do the top CX service providers do to set themselves apart? Find out in ISG's Customer Experience Services report.

AI needs 'zero trust' approach we take with cybersecurity AI is changing how we do business, but Matthew Evetts says data stewardship and a zero-trust approach are critical.

How Datacom supported the Scion team to jumpstart innovation An innovation sprint series has helped Scion unlock smart ideas to deal with forestry debris and turn waste into value.

How CX earned a seat at the leadership table MD Stacey Tomasoni reflects on Datacom's 30 years in contact centres and customer experience - and what she's learned.

Ebook: Better EX and CX a foundation for better business A new survey has identified gaps in EX & CX strategy and tech - the ebook "Being better" looks at how to close the gaps.

New report looks at "The digital face of government" in NZ "The digital face of government" report shows where NZ agencies are falling short, but relatively easy fixes exist.

Planning for an uncertain future with design bootcamps While no one knows exactly what the future will bring, Datacom is helping businesses prepare for potential scenarios.

MSP chooses Datacom for locally owned and secure data centre For Securecom, choosing Datacom's Kapua data centre means security and sustainability in the long term term.

Closing the loop on IT waste A circular approach to IT asset management is helping our customers make a meaningful, sustainable impact.

Cloud contact centre delivers scalability for MAS Implementing the right contact centre platform is helping insurer MAS to meet demand and take care of their customers.

Hybrid cloud helps TSB get ready for the future of banking A successful and smooth migration to Datacom's Cloud X has set TSB up for the digital future of banking.

Building a cloud foundation to back NZ emergency services Migrating to Azure with Datacom has set one emergency services organisation up for the future.

Why the future of Service Desks should look very different Datacom's William Clancy and Jai Moran outline why service desks should be run with an 'experience first' approach.

Ebook: Keep knowledge at the core of your CX and EX Learn how to build a knowledge system with customer and employee experience at the core in this Datacom ebook.

IoT sensors & Timpani helping keep communities clean Harnessing data from IoT sensors using Datacom’s Timpani platform has seen Ventia cut costs and carbon emissions.

A human-centric Work From Anywhere model Learn how to thrive in the new era of work by prioritising human centricity in the WFA model with this Datacom ebook.

Developing the tech talent we need now – and for the future Datacom needs more skilled people right now, but it’s also focused on building a tech talent pipeline for the future.

Supporting a more sustainable Aotearoa with Manawa Energy Smart software asset management is helping Manawa Energy focus on renewable energy generation for a low-carbon future.

Delivering flexible contact centre services with Twilio Twilio is helping Datacom provide customers call centre services with greater speed, flexibility and agility.

2022 Cloud Report: Cloud adoption rising fast in AU and NZ See the key findings from the 2022 Cloud and Infrastructure Report from Tech Research Asia (TRA) and Datacom.

Does your digital transformation process start with people? Learn how to add the “people factor” to your digital transformation process in this Datacom eBook.

The future of work requires new mindsets: NoW Tracey Cotter-Martin explains why mindsets matter when we're designing our work environments – starting right NoW.

Ebook: Is your payroll under threat? Learn how to manage and protect sensitive personal information in payroll in this Datacom ebook.

Apache: Act now and prepare for future attacks News of the Apache Log4j vulnerability is a timely reminder that being alert and responsive is key to cybersecurity.

Right-size your physical footprint with a data centre The operational gain in hosting tech in a data centre is becoming clear to businesses pursuing digital transformation.

REvil — another really evil ransomware attack The latest REvil malware has hit Kaseya. Here are critical precautions your organisation should take.

What's the secret to high-performing teams? It's the people To make true change, the best businesses focus on people and teams to make big delivery structures improvements.

Transforming the transformation industry Strategic consultants are redefining the category and creating new value for organisations trying to transform.

Adopting AI to unlock software development 2.0 How can businesses navigate evolutionary machine learning and traditional software development to build software?

An insurance company run on Dynamics 365? Yes, it's true Fidelity Life has a big vision. Now that 'Project Watson' is here, continuous positive change is the new normal.

Why you should embrace the complexities of multi-cloud Organisations manage workloads across multiple clouds. The challenge is to manage them effectively and efficiently.

Make leave management a priority Your leave management system working correctly is key to the wellbeing and reputation of your employees and business.

Payroll fraud and the dangers of undue trust When it comes to choosing your payroll supplier, there are more factors to take into consideration than trust alone.

Are we saving the planet by working from home? Working remotely and companies using less energy have had a positive environmental impact during the pandemic.

Customer centricity alone won’t save you Organisations want to be more 'customer-centric'. Discover why customer centricity alone won’t save you.

The whole truth: how new payroll empowered law firm staff McVeagh Fleming have represented Kiwis for over 100 years. Now, it was time to after its staff.

Looking after your business in challenging times In difficult times, we continually assess and advance our payroll service to ensure our staff always look after yours.