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Healthcare

Maximise patient care and empower staff with automation and next-gen tech.

Driving data and digital enablement in healthcare is game-changing, if not life-saving.

With more demands for better healthcare quality, access and experience, less people available to provide care and increasing costs, the healthcare industry is under immense and growing pressure to continue to adapt and innovate. Healthcare and aged care providers are usually operating with scarce resources, within the constraints of state and federal funding and with heavy regulatory and compliance burdens, making innovating a real challenge.

At Datacom, we understand the power of connected technology that collects, stores and shares accurate data providing clarity, empowering data-driven decisions and enabling Australia's healthcare providers to deliver the best outcomes for patients, today and into the future.

 

Patient discussing xray image with colleague
Trusted digital health foundations
Seamless experiences
End-to-end visibility
Accelerate business change
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Trusted digital health foundations

Collect, connect and secure critical information, promote healthcare sustainability with remote monitoring and treatment, improve access to health care services and support, and manage appointments on the go. With next-generation technology, we can help you deliver better organisational and health outcomes.

Patient discussing xray image with colleague
Trusted digital health foundations
Light blue tick icon

Trusted digital health foundations

Collect, connect and secure critical information, promote healthcare sustainability with remote monitoring and treatment, improve access to health care services and support, and manage appointments on the go. With next-generation technology, we can help you deliver better organisational and health outcomes.

A strategic foundation for a connected experience

A strategic foundation for a connected experience

Improve team collaboration, build and maintain patients-clinicians relationships and run efficient healthcare systems by unlocking consistent and connected experiences through customer experience (CX), user experience (UX) and people experience (PX). 

End-to-end visibility

End-to-end visibility

Our teams bring big data and machine learning together using AIOps to connect people, processes and knowledge to unlock operational efficiencies for healthcare. Choose a healthcare cloud platform that keeps data secure and confidential. Datacom detects, analyses and responds to cybersecurity incidents — building trust in your assets and creating a scalable and interoperable service.

Accelerate business change with technology

Accelerate business change with technology

Make better decisions faster by using decision intelligence with data-driven support or artificial intelligence (AI) powered augmentation. Implement automation into specific processes, easily locate patient and healthcare provider information, and make strategic plans for growth.

Building a digital foundation for the future of healthcare

Technology gives patients choice, access to intelligent data gives healthcare organisations real-time end-to-end visibility, and a secure digital ecosystem gives everyone comfort.

To build an effective digital foundation for healthcare, we give our healthcare providers the tools to step away from fighting fires and the space to be forward-thinking.

We want to prepare our healthcare clients for the future so they can provide the best care that people need, minimise regulations and compliance challenges, and overcome issues caused by limited resources.

Infographic detailing how Datacom is the glue for healthcare providers to focus on patient centricity

How we support the healthcare industry

We have breadth and depth to support all parts of the healthcare ecosystem ensuring our customers deliver the right care, at the right time, and with the right technology and resources.

  • A male nurse showing an elderly female patient how to use virtual reality goggles.

    Aged care

    Datacom offers digital IT systems, consulting, experience design and managed technology services to ensure clinicians and patients provide and receive high quality care. Learn more
  • A medical team working on digital devices together at the hospital.

    Primary health and hospitals

    Enhance healthcare operations and improve patient experience with a range of IT solutions, including secure data management, streamlined patient management and regulatory compliance. Learn more
  • A young female using a smartphone and looking at her smartwatch after exercising.

    Health insurance and wellbeing

    Elevate and streamline interactions with members using specialist CX services, optimised workforce productivity, customisable apps, and actionable data insights. Learn more

Using our expertise and experience to support our healthcare customers

Engaging stem cell donors for life: a new platform for ABMDR

A new donor management system is helping the Australian Bone Marrow Donor Registry keep in touch with stem cell donors so they can one day answer the call and make a lifesaving donation.

Working with Datacom, ABMDR built out a stepped journey on the platform, covering the entire process and automating everything from data integration between medical systems, to generating emails, to workflow.

“This process used to be done manually, involving transposing documents, cutting and pasting into emails, and waiting for emails to be returned from addresses that sometimes didn’t work,” says Ian. “We’ve calculated this process is now 50% more efficient.”

Child in hospital bed smiling

Virtual assistant drives continuous improvement for My Aged Care

My Aged Care's new virtual assistant, Mac, is helping increase the accessibility and improve the quality of aged care services, tools, and resources, to keep up with the needs of the aging population.

The virtual assistant project began in October 2021, with the team working alongside Datacom and Nuance, and went live in March 2022. The timeframe allowed for testing and identifying the right questions and formatting to ensure the VA was a success.

Graphic of people in aged care

Olympus gains rapid access to vital sales pipeline reporting

Olympus' senior executive team used to have to wait weeks for a sales pipeline report but with Datacom's help, they — and their sales teams — get the information they need almost instantly.

Olympus is a global leader in precision technology, providing state-of-the art medical equipment and systems and scientific solutions. When it needed a new system for its sales pipeline reporting, Olympus Australia/New Zealand turned to the commercial team at Datacom. Together, Olympus and Datacom have created data architecture that has transformed the company’s reporting, delivering more accessible and timelier reports to enable better business decisions.

Doctor in operating room

A world-first organ matching platform that data mines the best organ matches across all states in Australia in under two minutes.

Useful links

  • Pauline Soo headshot

    Finding opportunities for tech to support better healthcare

    Datacom's Health Director Pauline Soo is focused on finding opportunities for tech to solve challenges in healthcare. Learn more
  • Datacom people workshopping in our Auckland office

    Who we are

    Datacom helps customers use the power of tech to make a difference in people's lives. Learn more
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    Our sustainability journey

    We're working with our customers and partners to create a more sustainable future. Learn more