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Career opportunities at Datacom

Contact centre representatives

Kick start your career and shape your own future with Datacom.
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Thinking about your next career step?

Are you passionate about launching a fulfilling career, but don’t feel like you have the qualifications or the experience to make it happen?

We've got you covered.

At Datacom, we recognise that not everyone has a technology background, and that's why we value the transferable skills gained from experiences in retail, hospitality, and beyond. If you have experience in a customer centric role, we want to hear from you.

We value people with the right attitude and mindset and believe in equal opportunity for all, so no matter your background, we can help support you on your professional journey. Whether you join us in the call centre or as a service desk agent, we'll help you develop your career, offer you opportunities to learn new skills, and provide you with hands-on experience from day one.

Make a difference today
Impact the world you live in, every day, with a career at Datacom.
Find your next job
Smiling young woman with aspirations of working in tech

Our team

Employing over 2,000 people in customer care hubs across Australia and New Zealand, we strive to create a positive and engaging workplace and invest in our people.

We’re proud of our diverse and inclusive workforce, where people from various backgrounds come together to help our customers and communities navigate the complexity of this ever-changing world, we live in.

From problem solving and analytics to customer relations and stakeholder management skills, we’ll equip you with the knowledge you need to succeed in the day-to-day. If you’re ready to make your mark and kickstart your career, then we want to hear from you.

Meet Diana, Datacom Recruitment

“Thanks to the encouragement of my Team Leader, in just over three years, I’ve gone from starting out as a Customer Service Representative to my current role as Recruitment Coordinator. The team are fantastic. I love them, and I love what I do.”

What sets us apart

  • Person wearing datacom tshirt

    Career pathways

    Our Connect Academy has been designed to help turn your drive and commitment into a long-term career. At Datacom, we’re invested in your professional development!
  • People in a call centre collaborating

    Learning and development

    We prioritise continuous learning and teach you the skills you need to succeed. Gain knowledge through courses and mentorship initiatives and get the chance to familiarise yourself with Datacom.
  • People having coffee and looking at a tablet

    Flexibility

    We understand the importance of work-life balance and can provide flexible work options where possible.
  • Group of office people cheering

    Competitive salary

    We value our people and offer a competitive salary package that recognises your skills, expertise and dedication to your roles.
  • People hiking and crossing river

    Make a real difference

    At Datacom, you have the chance to make a real impact in the world you live in, every day. We come together as a team to create positive change within our communities.
  • graduate team celebrating with hands up in air

    Thrive, collaborate and innovate

    We pride ourselves on fostering a strong workplace culture where positive employee engagement is at the heart of everything we do. Our commitment to creating a great place to work is who we are.

Career pathways

At Datacom, we believe in creating talent - offering entry-level positions that focus on personal and professional development.

If you’re passionate about technology and love to help solve problems, we can provide you with the tools you need to support you on your journey. In a supportive environment where no two days are ever the same, working at Datacom gives you the opportunity to thrive, grow your skills and build a fulfilling career.

From problem solving and analytics to customer relations and stakeholder management skills, we’ll equip you with the knowledge you need to succeed in the day-to-day. If you’re ready to make your mark and kickstart your career, then we want to hear from you. You don't need a degree in technology to apply. You just need passion and enthusiasm. Some roles will require Australian citizenship due to federal government clearance requirements.

Hear from our people

Meet Skyla, Datacom Application Management

“Datacom is about enabling people and recognising their talents. I started out as a Customer Service Representative and applied for a program through Connect Academy and moved into a Team Leader role. The program gives you the opportunity to try different areas of the business and see if there is something you want to do. How would you know where you want to go if you don’t give it a try?“

Meet Cassidy, Datacom CX Operations

”Within a month I saw everything that you can achieve and where you can go. With support and guidance, I worked my way up, starting as a Customer Service Representative, spending time in Quality, Knowledge Management and Team Leader roles and two years after that I was in Operations. It’s really good because you get unexpected opportunities to learn a new skill set that you can take away and keep for your whole career.”

Meet Adrian, Datacom CX Operations

“During my 12 months at Datacom, I’ve received a lot of support and opportunities to upskill. I’ve even had the chance to design a website for our client and it ended up winning the – Best User Experience award in the Australia division!”

Meet Alastair, Datacom CX Operations

“Connect Academy helps you get into different roles and career paths. I’ve really enjoyed helping people and making a difference to people lives every day, as well as the camaraderie with my team. I progressed quickly from CSR to Team Leader and am now focused on improving my skills to be a better leader for myself and my team.”

Meet Chris, Datacom Service Desk

“Technical ability is actually not needed as long as you have a great work ethic and customer service experience. The support at the Service Desk is absolutely phenomenal. They always make sure that the morale and wellbeing of our staff is at its peak.”

Meet Corey, Datacom Service Management

“There is so much opportunity and constant growth. It’s a place that you’ll find a career that you never knew you wanted. I started as a Customer Service Representative and in just over a year I’m now a Team Leader. You’ll get all the support you ever needed, great flexibility and you’ll be encouraged to be curious about what you’d like to do.”

Meet Megan, Datacom Learning & Development

“My dreams happened quickly and the level support I’ve received has been incredible. Thanks to the career development pathway with Connect Academy I was able to experience different departments. Now I’m the Traineeship Program Coordinator overseeing programs for employees across Australia – and loving watching our employees develop their own careers.”

Meet Tara, Datacom Service Desk

"IT issues are almost never the same and I love that every day on the Service Desk is different. We’re the first level of IT support for clients and I really enjoy the appreciation and thanks when I’m able to solve their issue, and the pride of making someone’s day a little easier."

Meet Eric, Datacom Quality Assurance

“The culture and the supportive environment are the biggest things I enjoy. I started as a Customer Service Representative and now four years later I’m a Senior Quality Assurance Specialist and enjoying it as much as my first day. I don’t necessarily have an end-goal, but that’s the great thing about Datacom. There’s so many options and opportunities. You just need to keep your mind open.”

Ready to apply?

Ready to join a team that makes a difference to the lives of thousands of people every day, while growing a career pathway in the tech sector?

Get in touch today!

Find your next job
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A spotlight on our people

Putting people first, tech second A part-time technical support role turned into an 18-year career for William (Bill) Clancy, and now he’s using his experience to build better, more user-centric solutions for Datacom customers.
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Proactive problem-solving key to unlock 'moments of delight' For Datacom's Head of Commercial Strategy, James Johnstone, the real mission is to fix problems before they impact customers and to turn customer interactions into 'moments of delight'.
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Meet Stacey Tomasoni Stacey Tomasoni has been with Datacom for over ten years and seen significant change in both the company and the wider industry. We talked to Stacey about how the Connect team has grown.
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Humm: From growing pains to growing gains Massive growth often comes with growing pains, but – with help from Datacom – Humm has turned its rapid expansion into a competitive advantage.
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Hiko: the chatbot helping up to 5000 customers every month Mercury's chatbot Hiko is helping up to 5000 customers a month, cutting wait times for people needing help and giving the customer engagement team more time to focus on resolving complex queries.
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Virtual assistant a 'game changer' for Humm Group The Humm Group has introduced their virtual assistant ‘Emm’ and can now provide 24/7 support to their ‘buy now pay later’ customers, and their customer service agents are reaping the benefits too.
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Small changes add up to great customer experiences at Humm Investing in new tech platforms is one way to get a return, but as Humm has learned from working with Datacom, sometimes it is about finding smarter ways to use what you already have.
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