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Data centres

Secure, scalable and award-winning data centre solutions and colocation services for your vital IT infrastructure.

Highly secured data centres across New Zealand and Australia.

Datacom is your trusted data centre partner, delivering secure, reliable, and flexible data centre solutions and data centre colocation services across New Zealand and Australia. Our New Zealand Data Centres have independent Toitu certification for its use of 100 percent renewable energy sources, powered by Mercury. 

We deliver secure and scalable data centre colocation services that can be customised to your changing needs, whether you need quarter-, half-, or full-rack spaces to multi-rack and even multi-data floor solutions.

Our highly skilled technicians are always available to ensure all your requirements and maintenance needs are met. Our ongoing investment into our facilities provides you with sustainable power and security to guarantee the availability of your critical IT and data assets.

We designed, built, own, and operate our four New Zealand data centres (OrbitKapuaAbel, and Gloucester), and deliver services from AirTrunk’s world-class AirTrunk SYD1 (Sydney West) and AirTrunk MEL1 (Melbourne) hyper-scale facilities.

Each of our locations meets exacting international structural and operational requirements. This means our customers are assured of best-in-class data centre solutions.

Having provided bespoke and flexible data centre services to our customers for over 30 years, we are confident that no matter the size or specific needs of your business, we'll be able to partner with you to provide you with the right data centre solution.

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Discover what the future of your data centre looks like.
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Scalable solutions
Cloud access
Telco and IT-provider neutral
Security and access
Design standards
Commitment to sustainability
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Scalable solutions

Adjust and change rack requirements as you want without penalty to ensure you're more responsive to the market, your customers, and your changing business needs. Don't get tied into lengthy contracts — we offer a consumption-based model so you only pay for what you use. At many other data centers, you might incur charges for accessing or modifying your own equipment on-site. However, at our data center, these services, along with additional benefits, are included. We pride ourselves on being a 'full-service' data center, providing round-the-clock on-site technicians to meet your needs.

Two transform boxes side by side
Scalable solutions
Light Blue tick icon

Scalable solutions

Adjust and change rack requirements as you want without penalty to ensure you're more responsive to the market, your customers, and your changing business needs. Don't get tied into lengthy contracts — we offer a consumption-based model so you only pay for what you use. At many other data centers, you might incur charges for accessing or modifying your own equipment on-site. However, at our data center, these services, along with additional benefits, are included. We pride ourselves on being a 'full-service' data center, providing round-the-clock on-site technicians to meet your needs.

Cloud access

Cloud access

Get easy access to major public clouds, both on-site in our facilities and via our network of connectivity providers. Combine this with leading networks and you'll enable future-proof hybrid cloud solutions that ensure the proximity required for low-latency performance. Our all-inclusive options include no ongoing fees for cross-connects to other services, keeping long-term costs to a minimum.

Network and service provider neutral

Network and service provider neutral

We're committed to ensuring all of our facilities are telco and IT-provider neutral for their lifetime. Having a neutral ecosystem of IT services and suppliers gives you the freedom to work with top providers, existing partners, and industry specialists while taking advantage of our industry-leading data centres.

Security and access

Security and access

We offer the highest levels of security to the most discerning of customers. We use industry-leading Gallagher security systems, with two-factor authentication throughout our buildings. Genetec CCTV systems monitor all rack rows front and back, as well as entries, exits, and perimeters. We offer electronic locking of racks as standard and bespoke security options, such as caging, are available. We also have procedures in place to manage entry for our customers and approved service providers. You can access our data centres 24/7, and restrictions are in place to ensure customers can only access their own equipment through the creation of separate security zones within the building. Access is controlled using industry-standard software, with two-factor authentication throughout the building.

Design standards and power consumption

Design standards and power consumption

Datacom data centres are designed to meet the highest international standards, including HAZNO, Building Warrant of Fitness, Building Importance Level (IL3), and AS/NZS 1170.0:2002. Our power systems are also designed to provide fault-tolerant and concurrently maintainable power supplies to all of our customer racks. Our systems provide single- and three-phase power and cater to high-density rack deployments. We constantly optimise the efficiency of our facilities to improve our power usage effectiveness.

Commitment to sustainability

Commitment to sustainability

We aim to minimise our environmental footprint to deliver efficient data centres by implementing a wide range of environmentally conscious features, including motion-activated LED lighting, recycled heat waste to regulate data floor temperature, filtered outdoor air-cooling systems, chlorofluorocarbon-free refrigerants, fuel-scrubbing technology, plus many more.

Secure your business with our data centre solutions

Datacom Data Centres app

Manage your data centre environment and interactions anytime, anywhere with the Datacom Data Centres app. Receive alerts and notifications, manage access, request changes, and get a live environment overview. With full automation, the app takes away the need for static monthly reporting to automate. The app is available on iOS and Android.

A mobile mockup of the Datacom Data Centres app

Frequently asked questions

What certifications do Datacom's data centres have?

Each of our locations meets international structural and operational requirements. Our customers are assured of our best-in-class data centre solutions.

Our data centres undergo rigorous independent review to ensure they meet the highest global standards for power usage, security, operational and management processes. Our sites have achieved a number of certifications, so you can be assured our sites are run to world-class standards.

Our New Zealand sites achieve the following major standards and certifications:

  • The Uptime Institute Management and Operations Stamp of Approval.
  • ISO27001:2013 standard for security management
  • ISAE NZ 3000
  • General data protection regulation (GDPR).

Datacom's halls at Australian sites achieve the following major standards and certifications:

  • ISO27001
  • ISAE3402 SOC2 Type 1
  • SCEC for security
  • GDPR compliant.

What does each certification mean?

  • ISO27001: An international standard for how to manage information security.
  • ISAE3000: An international standard for risk management
  • PCI-DSS: The payment card industry data security standard (PCI-DSS) is an information security standard for organisations that handle branded credit cards from the major card schemes.
  • UpTime M&O: Assessment of staffing, organisation and training practices, preventive maintenance programme, operating conditions, and planning, management, and co-ordination practices and resources.
  • GDPR: A set of guidelines that must be adhered to when collecting and processing information of individuals living in the European Union.

What on-site services do you provide?

Our standard service provides all of the things you would expect from a data centre, including:

  • Inwards goods receipting and secure storage
  • Build rooms to set up and prepare for equipment installations
  • Customer offices with kitchens, meeting rooms, bathrooms, and first-aid room
  • Guest wi-fi
  • Dedicated customer parking
  • On-site technicians available 24/7
  • Customer and vendor access available 24/7
  • Guaranteed telco and service provider neutrality
  • We welcome tours of our facilities-please contact the team for availability
  • Disposal and recycling (wherever possible) of all waste
  • Arranging of secure asset disposal
  • We offer Stratum-1 NTP (network time protocol) time servers.

What racks and power options are available to me?

  • We supply 48RU (New Zealand) and 52RU (Australia) racks with various widths available including 600mm (all locations), 750mm (New Zealand), and 800mm (Australia) racks
  • Smaller services, such as our bespoke 21U half racks and 10U quarter racks are also available
  • All our rental racks have seismic bracing, dedicated A+B power rails and overhead outlets, electronically locked doors, and discrete data cabling entry to each full rack or rack compartment as standard
  • You also have the option to bring your own rack — our data floors are designed to accommodate bespoke rack deployments
  • Single- or three-phase power is available to all racks, and multiple pairs of overhead outlets can be provided to any rack, enabling higher-density deployments
  • Our flexible contract approach allows you to increase or decrease your rack requirements as your business needs change

Do you offer rack and equipment installation and cabling?

We’re able to cater to all your installation requirements — no request is too big or small. Our skilled data centre technicians are available to undertake installations of customer-supplied racks and IT equipment and cabling. This includes patching, intra-rack, and telco cross-connect cabling.

We also provide the cabling infrastructure to connect data cables between your racks. For larger data cabling needs, we can secure multiple quotes and project manage the installation on your behalf — these incur one-off costs.

What are your billing and contractual agreements?

  • Our contracts are flexible and designed to enable you to gain maximum value from our sites and services
  • We include all of our standard services into a single monthly cost, with no hidden charges for regular services
  • Variable charges are all based on your actual consumption
  • We bill on a monthly basis to ensure you have the flexibility to scale up or down quickly
  • We have no ongoing cross-connect charges
  • All our data centres are telco and service provider neutral and guaranteed to remain so for the lifetime of the facility. You have full control and choice over who you work with.

Why are data centres important?

Data centers are critical infrastructures for organisations as they serve as the backbone for storing, processing and managing vast amounts of data, including critical and proprietary assets. These facilities ensure the availability, reliability and security of digital information, playing a pivotal role in supporting various business operations. By centralising computing resources, data centers enhance efficiency, enable seamless access to information, and contribute to the overall agility of modern enterprises. Moreover, their robust security measures safeguard proprietary data, ensuring the integrity and confidentiality of valuable assets, making data centers indispensable for businesses seeking to maintain a competitive edge in the digital era.

How do cloud data centres work?

Cloud data centres operate by leveraging virtualisation and distributed computing technologies to deliver scalable and on-demand computing resources over the internet. These centres house a vast network of servers and storage systems that collectively form the infrastructure for cloud services. Users access these resources remotely, and the cloud infrastructure dynamically allocates computing power, storage and other services based on the user's needs. This scalable and flexible model allows businesses to efficiently manage their IT infrastructure without the need for extensive physical hardware investments. Cloud data centres offer high levels of redundancy and reliability, with data distributed across multiple servers and locations. Additionally, they employ robust security measures to protect data, making cloud data centers a foundational element of the modern digital landscape, supporting diverse applications, services and business operations.

Why is security important in a data centre?

Security is paramount in a data centre due to the critical role it plays in safeguarding sensitive information, proprietary assets, and ensuring the integrity of operations. With the increasing volume of digital data and the rising sophistication of cyber threats, robust data centre security measures are essential to prevent unauthorised access, data breaches and potential disruptions. A breach in data centre security can have severe consequences, including data loss, compromised customer information, financial implications, and damage to the organisation's reputation. Implementing comprehensive security protocols, such as access controls, encryption, and monitoring systems, is crucial to maintaining the confidentiality, integrity, and availability of data within the data centre. This focus on security not only protects the organisation and its clients but also ensures compliance with regulatory requirements, reinforcing the overall reliability and trustworthiness of the data centre infrastructure.

What is a data centre service provider?

A data centre service provider, often referred to as a data centre company, is an organisation that offers facilities and resources for housing, managing and maintaining data storage and processing infrastructure. These providers specialise in constructing and operating colocation data centres that cater to the needs of businesses and organisations requiring secure and scalable computing environments. Data centre service providers offer a range of services, including server hosting, storage solutions, networking infrastructure and other related services. Their expertise lies in providing reliable, high-performance data centre facilities, allowing clients to outsource their IT infrastructure needs and focus on core business functions. These providers play a crucial role in the digital landscape by delivering the necessary infrastructure for businesses to store, process and manage data efficiently and securely.

What network devices are in a data centre?

Data centre networks comprise a diverse array of network devices designed to ensure efficient and reliable data transmission within the facility. Common network devices in a data centre include routers, which manage data traffic between different networks; switches, responsible for directing data within a network; and firewalls, essential for securing the network by monitoring and controlling incoming and outgoing traffic. Load balancers distribute network traffic evenly across servers, optimising performance and preventing overloads. Additionally, data centres employ various networking equipment such as gateways, which facilitate communication between different networks, and network security appliances to protect against cyber threats. Collectively, these network devices create a robust infrastructure that supports seamless and secure data communication within the data centre environment.

What is the difference between data centre as a service and colocation?

Colocation is like renting an apartment for your servers in a building designed for data storage. You provide your own IT equipment (servers, storage) and software, and the colocation provider takes care of the physical facility, including:

  • Power and cooling

  • Security (physical access)

  • Network connectivity options

Think of Data Centre as a Service (DCaaS) as a fully furnished apartment with utilities included.  In addition to the physical space and security provided by colocation, DCaaS offers:

  • Hardware: the DCaaS provider rents you servers, storage and networking equipment.

  • Software: the DCaaS provider may offer pre-installed operating systems, virtualisation software, or managed services for your applications.

  • Management: DCaaS providers handle most of the ongoing maintenance and management of your IT infrastructure.

DCaaS is an extension of colocation data centres, but provides the hardware, maintenance and energy as well as the physical space.

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