Do you have a question? Want to learn more about our products and solutions, the latest career opportunities, or our events? We're here to help. Get in touch with us.
Step into the future of customer service where AI is enabling your people and interacting with your customers via voice and text mediums to automate service outcomes at any time of day and with instant scale. Technology continues to march forward at a rapid rate and the best experiences the customers see or hear about are the new baseline for your organisation to meet.
With advanced AI Agents, you can close the service gap and reshape it entirely. Through the power of conversational and generative AI, Cognigy and Datacom empower agents and help customers at every interaction.
Agent Copilot functions as a collaborative partner with human agents, combining their capabilities to deliver outstanding customer experiences. Through intelligent routing, they assess and qualify customers, directing them with a warm handover to the most suitable agent for their needs. By providing agents with comprehensive context and ensuring consistent, effective support throughout interactions, this integration ultimately leads to exceptional customer experiences.
Navigating the implementation of AI can be daunting. Datacom is here to help you clean up your data, develop a roadmap, and shape your first project. From a minimum viable product (MVP) to expanding use cases, we support you every step of the way.
Curious to learn more? Kick off your CX journey with confidence. Contact us to explore how Datacom and Cognigy can transform your customer service experience.
AI agents achieve next-gen CX by leveraging human-like conversational skills to understand customer queries, context and sentiment. This allows them to deliver personalised and empathetic support, ensuring a superior customer experience.
Cognigy AI agents possess enterprise knowledge, making them proficient in your processes, services and support knowledge. This ensures precise query resolution and efficient customer service.
Yes, Cognigy AI agents offer multilingual proficiency, providing fluent support in over 100 languages. This ensures that customers receive assistance in their native languages, enhancing their overall experience.
Cognigy AI agents provide 24/7 omni-channel availability, delivering service anytime and anywhere customers need assistance. This ensures continuous support and improved customer satisfaction.
You can onboard your AI workforce at lightning speed and go live within weeks. Cognigy AI agents are pre-trained on industry terms, intents and foundational service skills, ensuring a swift and efficient deployment.
Managed AI solutions from Cognigy are delivered according to your set specifications and target business outcomes. This ensures that the AI solutions are tailored to meet your specific needs and goals.
Cognigy AI agents are designed with plug-and-play connectivity, allowing them to effortlessly work with your contact centre and enterprise systems. This ensures smooth operations and optimal functionality.
Turnkey AI workforce management provides 360° insights into your AI workforce performance from a single view. This comprehensive management approach ensures that you have complete visibility and control over your AI operations.
We understand the business value of experience-led solutions and services. With our partners, we scale and expand opportunities, and pave the way for a transformative digital future in Australasia.
