Connect hero image

Find your customer-engagement silver lining in the cloud

Find your customer-engagement silver lining in the cloud

Learn the signs that you’re ready to move to the cloud

Moving your contact centre to the cloud has several benefits: high availability, scalability, and coverage around the globe. It also helps your business lower costs, increase workforce productivity and ensure agility as your business evolves. The right cloud-based call centre software delivers the flexibility and security your company demands and lets you easily integrate new competitive technologies to confidently offer the best customer service every day.

Reap the rewards of moving to the cloud, such as more efficient operations and a more simplified technology stack. Our tip sheet explains the benefits of migrating to the cloud and you'll learn more about why you should upgrade to a cloud contact centre: 

  • Empower your growth
  • Make your operations more efficient
  • Increase interconnectivity.

Experience a call centre your agents will love

It’s time to see for yourself what makes the Genesys Cloud platform a leading cloud contact centre solution. Explore the Genesys Cloud interface from three different perspectives: agent, supervisor, and administrator.  

Connect promo image

Enjoy robust capabilities and ease of integration in the cloud

Make a single cloud-based platform that seamlessly integrates with your existing business systems — such as customer relationship management (CRM) and automation solutions — a top consideration. You need a secure, cloud-based solution that offers scalability as your company adjusts to market changes. It must ensure your contact centre dynamically engages customers across all channels. The right cloud-based platform is loaded with channel options and easily integrates with existing or future systems.

Ten considerations eBook

Engage customers with confidence, 24/7

The cloud powers brilliant technologies that change the way we work and play. You need a cloud-based platform that’s secure and reliable. A platform built on a microservices architecture does this. If one application fails, all other systems continue to run without issue. The single-tenant, isolated design of a microservices architecture also improves security. You get more control with applications running in isolation.

24/7 customer support promo image