Periods of necessary adjustment force businesses to prepare for adaptability. During 2020 we have seen a significant shift from traditional IT infrastructure and working models. People and their technology have moved off-site entirely or in a hybrid format — this affects employee experience, customer expectations, and the way technology empowers all our people.
In this webinar hosted by Amelia — an IPsoft company — our very own managing director, Stacey Tomasoni, explores the notion of hyper-automation — an integration of automated enterprise systems end-to-end, and conversational artificial intelligence (AI) agents, with the ability to deliver personalised services. These are key to addressing these business challenges. Many global brands, including ones closer to home in New Zealand and Australia, have already taken advantage of these technologies to further optimise their businesses for revenue growth and expansion.