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Datascape Online Services

Meet and exceed your customers' digital expectations with Datascape Online Services.

Meet and exceed your customers' digital expectations.

With Datascape Online Services councils can elevate their digital transformation strategy to meet customer demand and exceed expectations in a fast-paced digital world.

Councils can let their customers pay for a full range of services from any device, at any time. Easy-to-use smart forms enable successful booking completion by leading customers through the entire process of booking the service they need. Choose from our library of shared council smart forms and adapt them to suit your needs, or build your own. 

Reduce phone, mail, and over-the-counter interactions by providing a secure self-service customer portal. Work smarter by streamlining processes to exceed your service-level agreements.

You can choose which council facilities and services to include via the forms. This includes:

  • Building and planning applications
  • Health and alcohol licences
  • Dog registrations
  • Job applications
  • Consultations and feedback
  • Grants and funding applications
  • Rates and property certificates
  • Paying infringements, rates, memberships, and fees.

Councils want to provide their community with a way to interact digitally with council. Datascape Online Services provides the ability to digitise many manual processes. This will increase community satisfaction, and make councils more efficient.

MM
Mark Matijevic
Director local government solutions, Datacom

Streamline business processes

Empower your community to access council services through a customer portal. Significantly reduce staff workloads whilst improving financial management with seamless reconciliation.

Any time, anywhere access

Through the secure self-service portal, customers can make payments and receive progress emails and text alerts on their service requests, no matter where they are.

Our expertise includes

Useful links

Datascape Enterprise

Datascape Enterprise is a cloud-based solution with an enterprise resource planning (ERP) system at its core.

MyDatascape

MyDatascape lets you interact and engage with your customers online.

Datascape Online Bookings

Manage facilities and services with an easy booking and payment solution.

Datascape CRM

Transform the way council and community connect, work, and engage.

Antenno

Through the use of the Antenno mobile app, authorities can send alerts and receive feedback from your community.

Datascape Websites

Build your website with our library of templates, or work with our team to create a bespoke design.

Datascape Mobile Capture

Streamline the administration process for managing off-site jobs.