Datacom has achieved gold partner status with Genesys, the global leader in cloud customer experience and contact centre solutions.
Datacom was originally appointed a Genesys partner six years ago and is one of only two partners to achieve gold status in both Australia and New Zealand concurrently for Genesys’ cloud products and solutions. The company has invested in certification and training and an in-house team of professional pre- and post-sales Genesys specialists.
Genesys has become the go-to solution for many Datacom customers, says Stacey Tomasoni, managing director — Connect, Datacom.
“Our partnership enables us to help our customers rapidly deploy cloud-based solutions that result in disruption-proof business outcomes. The recognition from Genesys of our industry experience and skills is testament to the demand and impact we are having.
“We look forward to continuing our work together, offering Australian and New Zealand organisations with a growing range of value-creating, cloud-based customer experience, and employee experience and engagement solutions.”
Over the past year, Datacom has achieved momentum in deployments of the Genesys cloud platform across a range of private and public sector organisations in Australia and New Zealand. This includes rapidly transitioning customers from on-premises solutions to cloud at the height of the COVID-19 disruption, enabling customers to work from anywhere and continuing to deliver an outstanding customer experience.
At the same time, Datacom’s focus on consultative delivery has enabled the company to deploy Genesys solutions that enable businesses to deliver seamless, connected experiences to customers across any channel. Gold partner status is recognition of Datacom’s financial performance and the attainment of Genesys certifications.
Vaughan Webster, channel director, Australia and New Zealand, Genesys, says, “We applaud Datacom’s perseverance and dedication to provide the best customer experience to their customers in today’s digital marketplace. We are proud to be partners in this journey and work with a talented team. Achieving the gold partner status is truly a by-product of Datacom’s customer-centric business strategy and approach.”
Mark Buckley, vice president of Australia and New Zealand, Genesys, says, “Datacom’s commitment to excellence in delivering deployments on-time and on-budget while providing gold-standard delivery and support for a rapid return on investment is truly commendable. We are looking forward to continuing our strong collaboration with Datacom and drive constant success for our customers through the right technology, innovation strategy and ecosystem of partners.”