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To maintain a competitive advantage, you need to be agile, highly responsive and able to satisfy customer demand fast. But gaining brand trust, satisfaction and loyalty doesn’t mean you need to increase the headcount in your sales, customer services, or marketing team. It requires an ecosystem of tools that keeps pace with purchasing intent, translates interest into sales, and supports customers throughout their ongoing journey with your business, across every touchpoint.
Microsoft’s customer relationship management (CRM) offering, Dynamics 365: Customer Engagement, connects every aspect of the customer's experience, from interest to sale to maximising lifetime value, on a single, connected cloud platform for a single, holistic customer experience. Datacom’s expertise, from initial consultation through to delivery and ongoing support, ensures simplification and optimisation of insight, productivity, experience, and engagement.
Microsoft Dynamic 365: Customer Engagement’s single customer view draws on data from different parts of the business and delivers unparalleled insights, making all the difference in streamlining both internal and external processes. For your customers, that means more personalised, seamless, and trusted levels of service. For your team, it means performing the right actions for the right people at the right time. For your business, this means accelerated success.
Bring together data from all sources to offer a holistic, in-depth view of all contacts and accounts. Tap into contextual insights to personalise digital and face to face interactions, without undermining your customers’ trust in your brand. Derive full value from customer and sales data at scale, from identifying high-value customers to spotting and remedying accounts at risk of churn. Put data back in the hands of your sellers, and give them the tools to turn it into stronger customer engagement with confidence and ease.
Bring together data from all sources to offer a holistic, in-depth view of all contacts and accounts. Tap into contextual insights to personalise digital and face to face interactions, without undermining your customers’ trust in your brand. Derive full value from customer and sales data at scale, from identifying high-value customers to spotting and remedying accounts at risk of churn. Put data back in the hands of your sellers, and give them the tools to turn it into stronger customer engagement with confidence and ease.
Eliminate delays caused by systems' incompatibility and time-consuming software integration, reducing your sellers’ reliance on IT for results. Access all the market-leading Microsoft tools you need in one place, from Customer Insights to Commerce to Marketing, supported by the secure Azure cloud and further amplified by native integration with Microsoft Power Platform. Remove data mergers and other administrative bottlenecks for faster, more streamlined reporting, and make decisions with tools familiar to your entire salesforce, like Excel and Power BI.
Datacom can help you untether assets and intellectual property locked into legacy systems and bring them alongside your critical customer data in the Azure cloud. We stay with you every step of the way to ensure the internal change and adoption process is a smooth one with organisation-wide acceptance.
Respond to and support your customers on a platform that’s compliant by design and trusted by millions of customers and businesses all over the world, every day. Take advantage of the secure Microsoft cloud to not only protect your customers’ data, but to make security a cornerstone in how you build trust across accounts and markets.
Change often comes with challenges. Knowing the right timing can make or break the success of any new technology in your organisation. Datacom offers knowledge, experience, and an implementation approach in bite-sized stages at a tempo that doesn’t overwhelm your customers or your organisation. We’ll walk with you every step of the journey to a new platform and unified approach of customer engagement, as an embedded part of your team that blends your experience and knowledge with ours. That’s the Datacom way.
Leverage Datacom’s market-leading status as an Azure Expert MSP and Microsoft Gold Partner for step-by-step deployment, integration, and optimisation of Microsoft Dynamics 365: Customer Engagement with new or existing systems.
