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Microsoft Dynamics 365: Customer Engagement

Optimise customer experience and engagement. Accelerate success.

One customer, one view

To maintain a competitive advantage, you need to be agile, highly responsive and able to satisfy customer demand fast. But gaining brand trust, satisfaction and loyalty doesn’t mean you need to increase the headcount in your sales, customer services, or marketing team. It requires an ecosystem of tools that keeps pace with purchasing intent, translates interest into sales, and supports customers throughout their ongoing journey with your business, across every touchpoint. 

Microsoft’s customer relationship management (CRM) offering, Dynamics 365: Customer Engagement, connects every aspect of the customer's experience, from interest to sale to maximising lifetime value, on a single, connected cloud platform for a single, holistic customer experience. Datacom’s expertise, from initial consultation through to delivery and ongoing support, ensures simplification and optimisation of insight, productivity, experience, and engagement. 

Microsoft Dynamic 365: Customer Engagement’s single customer view draws on data from different parts of the business and delivers unparalleled insights, making all the difference in streamlining both internal and external processes. For your customers, that means more personalised, seamless, and trusted levels of service. For your team, it means performing the right actions for the right people at the right time. For your business, this means accelerated success. 

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Customer clarity
Digital agility
Streamlined sales solution
Capitalise on trust
One team, one step at a time
With the best, by the best
Light Blue tick icon
Customer clarity

Bring together data from all sources to offer a holistic, in-depth view of all contacts and accounts. Tap into contextual insights to personalise digital and face to face interactions, without undermining your customers’ trust in your brand. Derive full value from customer and sales data at scale, from identifying high-value customers to spotting and remedying accounts at risk of churn. Put data back in the hands of your sellers, and give them the tools to turn it into stronger customer engagement with confidence and ease. 

Customer clarity
Light Blue tick icon

Customer clarity

Bring together data from all sources to offer a holistic, in-depth view of all contacts and accounts. Tap into contextual insights to personalise digital and face to face interactions, without undermining your customers’ trust in your brand. Derive full value from customer and sales data at scale, from identifying high-value customers to spotting and remedying accounts at risk of churn. Put data back in the hands of your sellers, and give them the tools to turn it into stronger customer engagement with confidence and ease. 

Digital agility

Digital agility

Eliminate delays caused by systems' incompatibility and time-consuming software integration, reducing your sellers’ reliance on IT for results. Access all the market-leading Microsoft tools you need in one place, from Customer Insights to Commerce to Marketing, supported by the secure Azure cloud and further amplified by native integration with Microsoft Power Platform. Remove data mergers and other administrative bottlenecks for faster, more streamlined reporting, and make decisions with tools familiar to your entire salesforce, like Excel and Power BI. 

Streamlined sales solution

Streamlined sales solution

Datacom can help you untether assets and intellectual property locked into legacy systems and bring them alongside your critical customer data in the Azure cloud. We stay with you every step of the way to ensure the internal change and adoption process is a smooth one with organisation-wide acceptance. 

Capitalise on trust

Capitalise on trust

Respond to and support your customers on a platform that’s compliant by design and trusted by millions of customers and businesses all over the world, every day. Take advantage of the secure Microsoft cloud to not only protect your customers’ data, but to make security a cornerstone in how you build trust across accounts and markets.

One team, one step at a time

One team, one step at a time

Change often comes with challenges. Knowing the right timing can make or break the success of any new technology in your organisation. Datacom offers knowledge, experience, and an implementation approach in bite-sized stages at a tempo that doesn’t overwhelm your customers or your organisation. We’ll walk with you every step of the journey to a new platform and unified approach of customer engagement, as an embedded part of your team that blends your experience and knowledge with ours. That’s the Datacom way. 

Built with the best, by the best

Built with the best, by the best

Leverage Datacom’s market-leading status as an Azure Expert MSP and Microsoft Gold Partner for step-by-step deployment, integration, and optimisation of Microsoft Dynamics 365: Customer Engagement with new or existing systems. 

Our expertise includes

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    Sales process automation
    We set up automated sales processes to find the right buyers, sell smarter, connect your business data, and grow your relationships to, ultimately, grow revenue.
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    Use predictive insights and intelligence from artificial intelligence and Internet of Things (IoT) across planning, production, stock, warehouse, and transportation management.
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    Human resource insights
    Optimise your HR programmes to increase organisational agility and uncover workforce insights.
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    Customer experience
    Monitor all interactions a customer has and increase engagement. Get a 360-degree view of customers, improve scheduling, and engage customers on any device or channel across all areas of the business.
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    Tailored customer engagements
    Turn leads into customers by targeting the right buyers through multichannel marketing campaigns, create personalised customer journeys, align sales and marketing, and make smarter decisions.
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    Digital commerce personalisation
    Elevate your brand and deliver personalised, seamless shopping experiences across physical and digital channels.
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    Automate and modernise your global financial operations. Monitor in real time, predict future outcomes, and make data-driven decisions to drive business growth.
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    Power apps
    Configure no-code/low-code tailored mobile and web experiences for your staff and customers. Tailor experience while ensuring all data is captured and stored in Dynamics 365 — no integration needed.

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