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Microsoft Dynamics 365: Customer success

Drive value and adoption with your Dynamics 365 and Power Platform solution.

Achieving success with Dynamics 365 and Power Platform.

When introducing a Dynamics 365 and Power Platform solution to your business operations, you are likely focused on the actual implementation project, including the delivery as per specification or Statement of Work (SoW), milestones and go-live dates.

Success with Dynamics 365 and Power Platform is about more than just your implementation delivered on time and within budget.

Throughout the entire lifecycle of your project, our customer success team will guide you to align the expectations of your business, proactively driving value and adoption. This will unlock the potential for your business and optimise your investment in the D365 and the Power Platform.

 

Success alignment
Adoption plan
Stakeholder alignment
Business process
Learning journey
Measure success
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Success alignment

Throughout the lifecycle of your Dynamics 365 solution, our customer success team will provide guidance on how to maximise end-user adoption and achieve value using Dynamics 365 and Power Platform.

Success alignment
Light Blue tick icon

Success alignment

Throughout the lifecycle of your Dynamics 365 solution, our customer success team will provide guidance on how to maximise end-user adoption and achieve value using Dynamics 365 and Power Platform.

Adoption plan

Adoption plan

We take proactive steps to drive value and adoption of your solution.

Stakeholder alignment

Stakeholder alignment

We ensure that all stakeholders are aligned in their expectations of D365.

Business process

Business process

Dynamics 365 and Power Platform supports your existing (or new) processes.

Learning journey

Learning journey

Find your strongest allies in your transition to your new solution.

Measure success

Measure success

Define when and how we want to measure the impact of the solution on your organisation.

Our expertise includes

  • Success workshop

    Define what success looks like for your business and the metrics and KPIs you will use to measure and monitor success.
  • Design by licensing

    Our experts will guide you to understand the D365 and Power Platform licensing and the effect it has on the overall solution architecture, design and ongoing costs.
  • Adoption workshop

    A user adoption plan significantly increases your chances of rolling out D365 successfully and ensures that you create a solid foundation to drive value and adoption.
  • Readiness assessment

    We review the progress and achievements of the activities outlined in your adoption plan and discuss any remediation required to secure a successful business transition.
  • Healthscore assessment

    We analyse the current status of your business application in its ‘eco-system’ and develop an action plan to drive value and adoption of your investment in D365 and Power Platform.
  • Release Wave presentation

    Keep up to date with Microsoft’s ongoing investment in D365 and the Power Platform and gain insights as to what this means for your business.
  • Licensing assessment

    You are using the D365 and Power Platform already? We can undertake an assessment to ensure your licensing is optimised and right-sized for your organisation.
  • Art of the possible

    Gain greater awareness of the potential for D365 and Power Platform in the context of your organisation.
  • Roadmap workshop

    We will lead and facilitate a roadmap workshop to bring together your business and technology vision.

Useful links

  • Microsoft Dynamics 365

    Get the right insight to redefine the future with Datacom, Microsoft Dynamics 365 and Power Platform. Learn more
  • Microsoft Power Platform

    Empower your digital workforce to adapt at speed with cloud based, low code applications - Power BI, Power Apps, Power Pages, Power Automate and Power Virtual Agents. Learn more
  • Dynamics 365: Finance and Supply Chain Management

    Manage your finance, inventory, and productivity needs from one platform and maximise visibility and profitability for accelerated success. Learn more
  • Dynamics 365: Customer Engagement

    Connect every aspect of the customer's experience, from interest to sale to maximising lifetime value, on a single, connected cloud platform for a single, holistic customer experience. Learn more