A technician in a warehouse monitoring processes on a laptop

Automate key tasks, cut costs and simplify integration

Business process management

We enable faster, error-free workflows, smart integrations and flexible scaling for Australian organisations seeking tangible ROI.
introduction

Visualise and improve processes with Datacom's business process management.

A business process management plan doesn't have to involve expensive system integration or high-risk development. Datacom helps you build a plan that ensures you have visibility of workloads and any bottlenecks across your business. 

Datacom’s digital process automation team can help you identify the processes in your business that would yield the highest automation ROI, as well as the appropriate use of tools for business process management (BPM), robotic process automation, and business automation.

Our team has delivered BPM solutions to major Australian businesses that have transformed the way they operate by standardising and automating their processes. We help significantly reduce manual work and human error, while speeding up processes and cutting costs. We help you drive growth by improving delivery of quality services to your customers.

benefits
An open human eye
Visibility of processes
Automation efficiencies
Remove paper processes
Powerful integration
One place to work
Highly scalable
Light Blue tick icon

Visibility of processes

Gain a comprehensive overview with enhanced workflows within your business, optimising each segment for peak performance. Management has visibility of all aspects of the business. This includes people, progress, service level agreements, workloads, and bottlenecks across the entire organisation.

An open human eye
Visibility of processes
Light Blue tick icon

Visibility of processes

Gain a comprehensive overview with enhanced workflows within your business, optimising each segment for peak performance. Management has visibility of all aspects of the business. This includes people, progress, service level agreements, workloads, and bottlenecks across the entire organisation.

Efficiencies through automation

Efficiencies through automation

Our world-class process management engine drives efficiencies by automatically directing tasks. This collaborative approach between systems and employees enhances workflow automation and operational efficiency. It assigns them to the appropriate teams, individuals, system automations, or software robots. It facilitates immediate action and quick turnaround.

Remove paper processes

Remove paper processes

Replace paper with low-code mobile-ready SmartForms that are integrated with back-end systems. Validate input at the source to remove duplication and reduce human error and costly rework.

Powerful integration connectors

Powerful integration connectors

We utilise integration connectors with many common platforms like Systems Applications and Products, Microsoft Dynamics 365, Windows Azure, SQL Server, and Salesforce. You'll significantly accelerate and de-risk integration tasks.

One place to work

One place to work

Surface multiple back-end systems' data on a single form using business process automation with reusable integrated views. These automated solutions enhance workflow management, allowing employees to focus on strategic business development.

Highly scalable

Highly scalable

Get support with delivery methods, tools, and licensing for everything from a simple three-step request-authorise-act process up to processes that include many players (whether human, system, or robot), and integration to any number of systems and databases.

our-expertise

Our team are specialists in business process management and automation and offer full systems development lifecycle services.

faqs

Frequently asked questions

What are the core benefits of business process automation for companies?

Automation is crucial for businesses to streamline processes. By leveraging business process automation, you can enhance operational efficiency and reduce manual tasks.

Key benefits of automation:

  • Optimise operations: Seamless integration of automation solutions optimises resource use, leading to rapid task execution.
  • Improve customer services: Enhance customer experiences and deliver improved services.
  • Adaptability: Gain agility to quickly adapt to industry changes.
  • Informed decision-making: Automation services efficiently manage large data volumes, supporting more informed decisions and improving business intelligence.

By embracing these solutions, your organisation can ensure consistent growth and maintain its leadership position in the market. Leading process automation companies like Datacom can help implement effective strategies tailored to your business needs.

What innovative technologies are shaping the future of process automation?

By incorporating intelligent automation technology solutions, Australian organisations can enhance processes, streamline operations, and elevate customer experience. By incorporating intelligent automation solutions, you can enhance workflows, streamline operations, and elevate customer experience. Utilise cloud-based platforms and data analytics to harvest extensive information, driving strategic business decisions and pushing beyond simple automation to deliver greater business value.

What are the top features to look for in automation tools?

Selecting business process automation tools and partners requires analysing your organisation’s specific needs and workflows. Evaluate your business operations to identify the most suitable platform that offers flexibility and scalability for future growth. Partnering with companies that specialise in business automation can greatly improve service delivery and customer satisfaction. Collaboration with innovative process automation companies supports the development of robust systems that fulfill your digital transformation requirements.

What deployment options are available?

K2 has options for server deployment and K2 Cloud.

How scalable is the platform?

It's highly scalable. Microsoft uses K2 to manage more than 450 eCommerce sites across more than 240 markets around the world.

Are these typically large engagements?

Engagements are tailored to the needs and pace required. Solutions delivered by our team range from simple ones delivered in a few weeks by a single person, up to major organisational change programmes.

Are the solutions mobile-ready?

Yes. Using K2's low-code SmartForm builder, we build a form once and it is available on browsers and mobile devices.

What about audit trails in processes?

K2 has built-in audit trails that can be used in reporting or in a visual representation of the process flow to show what path has been followed.

Can it handle approval hierarchies?

Yes. Approval hierarchies are routinely configured into processes and leverage the powerful built-in role-based access functions. It can be configured to send reminders or escalate tasks if they are in danger of breaching SLAs or other targets.
 

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Useful links

  • Process IQ

    Analyse and change your business processes from the inside out with Process IQ. Learn more
  • Robotic process automation

    Automate tasks so your people focus on high-value, customer-focused projects. Learn more
  • Pega

    Delivering specialists solutions to government and financial service customers. Learn more