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Robotic process automation

Automate tasks so your people focus on high-value, customer-focused projects.

Automate the predictable and humanise the interactions with Datacom's robotic process automation.

Robotic process automation (RPA) transforms the way your business handles its workload. Automate repetitive tasks and free up people to focus on high-value, customer-focused activities. RPA unlocks employee satisfaction, enables consistent customer service, increases capacity, and accelerates pace.

Datacom helps you start or progress your process automation journey. We'll help you deliver solutions that deliver measurable benefits to your business. Our approach focuses on discovering opportunities and aligning the rollout with your business strategy. This ensures we focus on solving problems early. We deliver meaningful results and help propel your business forward.

We deliver RPA-specific solutions, but we also work with other specialists to deliver the appropriate solution for your business. These specialists include:

  • Process IQ, which analyses and visualises what's really happening in your business. It highlights where the highest benefit can be gained
  • Datacom's advisory team who can assist with optimising your processes prior to automating
  • Business process management to handle processes that are long-running and involve many teams and people
  • Salesforce and Microsoft Dynamics 365.

Our goal is to deliver measurable business benefit while freeing up your staff for activities that are high value.

Over a period of eight months the Datacom team built, deployed, and handed over six RDA automations, all of which are still running successfully in BAU. The team worked very closely with our business stakeholders to ensure the project was a success.

Trevor Forbes
Head of digital process automation, BNZ

Enhanced customer experience

More informed, responsive, and effective customer-facing employees.

Better employee experience

Less time on mundane, repetitive work, and more time on higher value tasks.

Greater productivity

Faster, more efficient business processes bring increased revenue and reduced costs.

Improved accuracy

Work is done right first time, eliminating rework and ensuring compliance.

Rapid ROI (return on investment)

Our solution is cost-effective and swift to implement.

Support for digital transformation

Our solution weaves automation, analytics, and even AI into your business.

Rapid deployment

RPA enables implementation in weeks not months.

Works with existing systems

Extend the life of your current systems. There's no need for costly replacements.

Our expertise includes

Frequently asked questions

What are the three rules of robotic process automation?

  1. The purpose of RPA robots is to augment and empower the existing human workforce.
  2. When it comes to RPA tools, one size doesn’t fit all. Tool selection will come down to use cases, requirements, and commercials.
  3. The learning and development need of an RPA robot is to the same degree as a human employee.

What is the difference between robotic process automation and artificial intelligence?

Robotic process automation (RPA) is a software robot that imitates human activities. Artificial intelligence (AI) is the pretence of human intelligence by 

machines. RPA is associated with 'doing' whereas AI is concerned with 'thinking”' RPA tends to be more process-centric while AI is data-driven. RPA and AI are different ends of a continuum called intelligent automation.

What is the difference between scripting/macros and robotic process automation?

Many people make the error of referring to RPA as a glorified macro. While there are similarities, an RPA software is much more powerful than a simple macro script. The use of RPA provides the unparalleled power to integrate multiple, disparate IT systems at the user interface layer. Most of the enterprise automation tools emphasise governance, which isn't something you get with macros or scripts.