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Artificial intelligence for IT operations

No matter how complex your IT operations are, Datacom’s AIOps brings together big data and machine learning to give you visibility and control.

Enhance and free up your IT operations.

No matter how complex your IT operations are — hybrid, dynamic, or dispersed — call on a powerful ally to liberate you from legacy and pivot to business value with Datacom’s artificial intelligence for IT operations (AIOps).

AIOps enhances and frees up IT operations. It also drives better business outcomes by ingesting operations data (big data collection), accelerating issue identification, correlating events, and providing actionable insights to detect and resolve these issues before business operations and customers are impacted.

AIOps has three main components: big data, automation, and machine learning (ML). It requires a move away from siloed IT data to aggregate observational data (found in monitoring systems and job logs), alongside engagement data (found in ticket, incident and event recording) inside a big data platform.

Better customer and employee experiences
Get change and performance
Efficient infrastructure
Lower downtime
Enriched information
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Better customer and employee experiences

Build better experiences for the people that matter most to you with actionable data.

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Better customer and employee experiences
Light blue tick icon

Better customer and employee experiences

Build better experiences for the people that matter most to you with actionable data.

Get change and performance

Get change and performance

AIOps gives you the power to identify and create meaningful change, and then measure the increases in performance that result.

Efficiency of infrastructure and capacity

Efficiency of infrastructure and capacity

No matter if you’re running hot or it’s a slow news day, AIOps gives you control of your infrastructure and capacity.

Lower downtime

Lower downtime

Time is money. That’s why it’s not just fast and accurate root cause analysis that AIOps brings to the table, it’s bringing down mean time to resolve, rapid response, and patching, so your people can get back on the tools.

Enriched information and robust compliance

Enriched information and robust compliance

Enhance your compliance visibility and assurance, facilitated with dashboard views.

Useful links

  • IT professional monitoring systems
    Managed IT services
    Datacom's managed IT services solutions enable you to outsource the management of your IT systems. Learn more
  • A man in an office on an IT support call
    Agile IT outsourcing
    Agile ITO unifies our team and yours, working side-by-side, in agile product delivery for operations. Reduce legacy and create value, together. Learn more