Datacom has secured a three-year extension to its IT outsourcing contract with the Department of Health, which will deliver millions of dollars in savings and help accelerate the Department’s digital transformation.
The Department of Health’s contract extension with Datacom will bring the tenure of the partnership to ten years. The agreement continues existing IT infrastructure and support, and adds a number of new capabilities aimed at enhancing services and driving cost savings.
Datacom’s AIOps will use AI-driven insights to enhance the operational delivery of IT services, while up to 80% of the Department’s cloud workloads will be automatically provisioned. A CI/CD (continuous integration/continuous delivery) approach will automate aspects of application development and monitoring.
“Datacom has made some significant investments in our own capabilities that allow us to have a profound impact on our clients' service delivery capability and on their bottom line,” says Matthew Gooden, Datacom’s Chief Innovation and Technology Officer.
“Our increasing use of AI and automation will speed up the migration of over 1,000 production workloads to the Public Cloud, streamline the release of new applications and deliver improved functionality for Department employees,” he adds.
Significant cost savings will be delivered through the migration to public cloud, while further efficiencies will be achieved by automating the configuration of workloads on cloud platforms.
Teams consisting of Datacom and Department of Health personnel will employ the Agile methodology and SAFe (Scaled Agile Framework) across their operating model and the use of new digital channels to improve the employee experience at the Department of Health will also help save on IT Service Desk costs. Cybersecurity will continue to be a major pillar of Datacom’s work with the Department of Health.
The contract extension caps off an intensive period of work that saw Datacom assist the Department of Health in reconfiguring its IT infrastructure to deal with the impacts of the Covid-19 pandemic.
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