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SafetyIQ is making a big impact on worldwide workplace safety. The new SafetyIQ system collects safety data in a single platform, connects that information, and creates insights to improve safety.
Working with companies across a range of industries, including mining, construction, transport, and oil and gas, SafetyIQ improves safety and helps with compliance. For operations where people work or travel alone, remotely, with heavy machinery or in confined spaces, SafetyIQ’s solutions offer a way to check in on employees, prompt them to confirm if they’re safe, and if people don’t reply the system can mobilise nearby colleagues and emergency services.
SafetyIQ customers operate across the globe and include major brands like Palfinger, Chevron, Sandvik, Downer, Vaya Space and Ventia.
Prior to 2023, SafetyIQ had a range of separate products, including a journey management tool and an EHS (environment, health and safety) solution. The customers loved its safety solutions, but the SafetyIQ team knew that more could be achieved with a unified product. They decided to merge its products into a single solution, engaging with Datacom to provide additional development capacity.
“We knew we needed to integrate so our customers could access multiple niche safety solutions,” says Scott Jackson, CEO of SafetyIQ. “We spent three months planning, then entered into a full merge and rewrite. Our in-house development team outsourced work to Datacom to allow us to scale up the work and get the project finished in time. It only took around a year to launch the product, which went live in May 2024.”
SafetyIQ worked with a team of 17 Datacom experts across Australia, New Zealand and the Philippines. Together, they developed the new product, with SafetyIQ focused on the front end and Datacom working on the back end.
“Prior to engaging with Datacom, SafetyIQ was facing some challenges with the development of their new integrated product,” says Girlie Brotonel, GM Digital Engineering. “They lacked the internal capacity required to develop critical components of the product, including advanced identity and SSO, large scale customer onboarding, multi-channel notification delivery, user-definable forms, and workflow.”
Brotonel says one of the standout features of Datacom’s solution for SafetyIQ was the bespoke development of a custom forms engine tailored for workforce safety requirements – “akin to building Google Forms or Microsoft Forms from scratch” – which the team was able to deliver within a limited timeframe.
“SafetyIQ sought a trusted partner with the expertise to build these critical components and it was a real privilege to work alongside them to help bring their vision for platform to life.”
The platform gives customers a single sign-on and 3 safety suites: mobile worker management, fatigue management and EHS. Companies choose which modules will work for their organisation, giving them the ability to scale their safety system up and down on demand.
The new platform is helping SafetyIQ build on an already impressive track record of success. Thanks to SafetyIQ, Palfinger has reduced its worker compensation costs by almost $1 million in two years. At Sandvik Rock Tools, switching from manual processing to SafetyIQ is saving the company $1,000 and 42 hours every month.
Jackson believes the benefits will be even greater thanks to the new data insights available on the merged platform.
“Now the data from safety activities, incidents, hazards and observations is all accessible. This allows businesses to transform their safety practices and protocols, which can demonstrably reduce incidents and workers’ comp. We have already moved from reactive safety to proactive safety, and now we are transitioning to predictive safety.”
At present, companies can access their own data insights. In the near future, SafetyIQ aims to use aggregated data to learn more about how to improve worker safety. With a large enough customer base, the data will allow the team to identify patterns across locations, industries and activities. Once they find safety hotspots, companies can enable new preventative measures.
Working across time zones allowed SafetyIQ and Datacom to run a 24-hour work programme, where elements passed from hand to hand around the clock. This kept the project running smoothly, which was highly effective at meeting timelines.
Jackson says there were a few early challenges in getting the two teams aligned, but he was impressed by how the whole Datacom team collaborated to sort it out.
“Datacom had the adaptability and maturity to be able to work through any snags in a respectful and productive way. They didn’t sign us up and then just hand us off to a technical team – there was a chain of command up to an active leadership team that remained engaged, and who participated in the project. I think that was a genuine strength.”
The integrated product is the next step up for SafetyIQ, which is expanding its global customer base and growing at an outstanding rate.
“We are a small company, with just under 30 employees, and we’re on track to double our revenue this year,” says Jackson. “A lot of that success is based on our legacy product, but we know the integrated product will underpin our 100% revenue growth – it will help our customers reduce incidents and save lives.”
