Our ITSM change management framework helps you define the future state, align behaviours and guide your team through the shifts that matter.
Our ITSM change management framework helps you define the future state, align behaviours and guide your team through the shifts that matter.
Your ITSM change management framework is on its way to your inbox. It's a smart first step toward building strong change foundations for your shift.
As Cherwell Service Management approaches its end of life in December 2026, businesses must begin planning for their next-generation IT service management (ITSM) solutions. Rather than just seeing this transition as a necessity, it presents an opportunity to elevate digital operations, drive efficiency and enhance service delivery.
ServiceNow — a global leader in ITSM and enterprise workflow automation — provides a trusted, future-proof solution.
While 2026 may seem far away, strategic migrations require time for proper planning, execution and adoption. To mitigate disruption and maximise value, organisations should lock down their transition plans in 2025. By acting early, businesses can ensure a seamless migration, minimise risks and leverage new digital capabilities that go beyond ITSM.
Transitioning from Cherwell is more than just replacing a system — it’s an opportunity to optimise workflows, integrate automation and enhance service management capabilities. By making ServiceNow the backbone of ITSM, businesses can align with future digital strategies while ensuring compliance and operational efficiency.
A successful ITSM transition unlocks greater operational potential. With ServiceNow, businesses can:
ServiceNow is more than an ITSM tool — it’s a comprehensive enterprise workflow solution that can extend into HR, finance, customer service and more. Organisations that leverage its full potential can reduce costs, improve productivity and enhance customer and employee experiences.
For some organisations, the move from Cherwell to ServiceNow will be a simple one – and one that can be managed from start to finish by their technology services partner. For others, specifically those with more complex IT environments or who have a large number of people likely using the platform, there is benefit in adopting a change management approach.
To ensure a smooth transition from Cherwell to ServiceNow, organisations should consider following these change management principles:
Datacom’s GROW workshop is a four-hour session designed to help businesses move from complexity to clarity by identifying challenges, setting goals and developing a roadmap for success. Using the proven GROW model (goal, reality, options and way forward), this structured session fosters collaboration, enabling organisations to streamline processes and drive meaningful change.
Facilitated by Datacom’s experienced specialists, the session helps key stakeholders align business priorities, explore operational hurdles, and develop actionable solutions. Participants receive a GROW business recommendations report, outlining key insights and practical next steps to implement changes efficiently.
Partner with Datacom and ServiceNow to ensure a smooth, successful and strategic migration toward scalable and innovative technology solutions.
With a comprehensive transition plan, expert guidance and a focus on change management, your business can not only replace Cherwell but also unlock new efficiencies and growth opportunities with ServiceNow.
Note: Existing Datacom customers using Cherwell will be contacted directly to manage their transition to ServiceNow.
