Do you have a question? Want to learn more about our products and solutions, the latest career opportunities, or our events? We're here to help. Get in touch with us.
Our expertise extends to handling security incidents with efficiency and precision, ensuring your organization is never unprepared. Deploying effective incident management strategies ensures we resolve issues quickly, minimise the impact on your organisation, and restore normal operations.
Expanding beyond mere reaction, our approach encompasses comprehensive incident management strategies tailored to your organisation's unique needs. With our cybersecurity incident response and recovery service you can benefit from our team of senior experts in three ways:
As with anything, preparation is the key to success. A robust strategy not only reduces risks but also supports effective incident response and disaster recovery. Our team works with you to determine possible responses to various threats and what you need to do to be ready. This includes incident response planning, tabletop simulations, maturity assessment, and gap analysis. Our team can conduct threat hunting, proactively investigating your environment for signs of malicious activity.
Call us in an emergency and we'll respond with industry-leading response and recovery methods and tools implemented by our senior team.
When every second counts, our incident response team delivers swift, decisive action to streamline response recovery efforts. Get the reassurance of knowing you always have our team on standby. We’ll work with you to pre-prepare your emergency protocols, which we enact the second you call our 24/7 incident response hotline. Any response includes a forensic assessment of the compromise and a post-incident review.
If you’ve been compromised, our cybersecurity incident response team works swiftly through triage and containment to stop the attack and minimise the attack's impact.
If you’ve been compromised, our cybersecurity incident response team works swiftly through triage and containment to stop the attack and minimise the attack's impact.
Based in Australia and New Zealand, our team is in your time zone and has a deep understanding of the region’s threat landscape.
The breadth and depth of specialist experience in our team is industry leading. Our team is trained to identify problems and the protocols that will minimise risk and damage.
Our service is underpinned by best-of-breed technology. It means we’re able to partner with experts from the top cybersecurity vendors to provide further support and response expertise.
Working with big corporations, government organisations, National Cyber Security Centre (NCSC), CERT NZ, and our global vendor partner, we can leverage the latest intelligence to provide a higher degree of insight and protection.
After an incident, we'll get you back on track to an ongoing security protection of your choice. This is strengthened by Datacom's broader expertise, so you are future-proofed against other threatening situations.
When an incident strikes, having a Datacom-designed incident response plan means your business is prepared to act—not just react. Our approach creates a strategy that goes beyond naming responsibilities; we build detailed protocols for communication, escalation, and asset recovery so your business can minimise disruption and restore key services quickly. Executives and operational teams receive training to ensure every member knows their role and how to coordinate a response.
Datacom’s cyber and disaster recovery plans integrate advanced threat detection and monitoring with your business frameworks, supporting your critical systems to always be protected and threats identified early. These plans are regularly updated and tested through realistic scenario exercises, so your organisation stays ready for the evolving threat landscape. With this forward-thinking strategy, Datacom empowers your business to recover quickly from incidents, strengthen ongoing cyber resilience, and meet even the strictest regulatory demands—all while safeguarding your brand and customer trust.
Datacom makes incident recovery seamless for Australian organisations by focusing on quick restoration of critical systems and preserving your essential information. Our approach supports minimal disruption, guiding your Australian team through a clear recovery process and prioritising business continuity every step of the way.
With regular testing and well-defined recovery goals embedded in your business continuity plan, Datacom helps you build resilience against everything from minor incidents to major cyber events. Our local, Australian experts work with you to strengthen your recovery strategies so your organisation can bounce back faster and protect vital assets.
A comprehensive incident response plan for Australian businesses should include clear procedures for preparation, detection and analysis, containment, eradication, recovery, and post-incident review. The plan must assign roles and responsibilities, document escalation points, include mandatory cyber incident reporting (as required under SOCI), and define internal/external communication protocols. Regular training and testing help ensure staff understand their roles and the plan remains effective.
Incident response addresses the immediate containment and elimination of cyber threats such as attacks or breaches, while disaster recovery focuses on restoring IT systems and business operations after significant disruptions like ransomware or natural disasters. Both are vital: swift incident response minimises damage, while disaster recovery supports business continuity and full restoration of systems—giving Australian organisations the resilience to handle both immediate threats and longer-term disruptions.
Organisations should deploy advanced Security Information and Event Management (SIEM) systems, endpoint detection and response (EDR) platforms, automated threat intelligence feeds, digital forensic tools, and secure, centralised communication channels. AI and cloud-based orchestration tools support real-time detection, response automation, and reporting—all part of the toolset Datacom uses to deliver best-in-class incident response outcomes.
Plans should be reviewed and tested regularly, including both tabletop drills and live exercises. Feedback and lessons learned must be integrated, and alignment with industry frameworks (such as SOCI and NIST) maintained. Ensure business and IT teams are well-trained, key contacts and asset registers are kept current, and reporting and escalation align with Australian government requirements.
Best practice includes clear, honest communication with affected stakeholders, prioritising critical systems, confirming removal of threats before full recovery, continuous documentation of actions, and a thorough post-recovery review. Use the recovery process to strengthen defences and update your plan—building organisational resilience against future incidents and regulatory obligations.
