As a managed service provider (MSP), Datacom helps customers through a range of models.
We offer multiple elements of flexibility from full managed services to co-managed services, to “eyes on glass” continuous monitoring of security and notification services.
We pride ourselves on having these adaptive offerings so that we can cater to our client needs. While built on standardised MSP style offerings, we engage to understand your requirements and the solution that is right for your business.
Our Managed Services are backed by more than 300 operational technical people covering 24 x 7, 365 days per year servicing of a variety of size customers including some of the largest enterprise and government customers in Australia and New Zealand.
The size of our team provides a great depth of capability and expertise in networking technology. As a commitment to Cisco and our other solution partners we ensure our certifications are of the highest levels and we hold well over 250 Cisco certifications.
We have seen it before or done it before.
In the lifetime of a typical network staffer who is working inside a customer environment, he or she may get the opportunity to relocate a datacentre once, transition to the cloud once, or implement SD-WAN once; our team does this multiple times per year with a variety of customers. The fact we have “been there, done that,” means we have often seen the problems and understand many of the situations when they arise.
We understand that customers can have a very mixed bag of solutions inside their existing environments. Our commitment is to manage what already exists, whatever the state, and work with you to create a transformation journey and uplift the environment over an agreed period. While we would love technology environments to be single vendor for ease, the reality is this is not the case, so the fact we have a large team allows us to manage and support almost any vendor offering and integration. The connecting of differing security vendors to your Cisco environment is a case in point.
Security remains top of mind for our team and the tooling that we have developed allows for rapid validation of what is at risk. Our systems are automated to bring in the latest CVE (common vulnerabilities and exposures) information and corelate the risks you have in your environment, so we can action a remediation plan. This is completed in minutes compared to the old days where every device needed to be manually reviewed. The concentrated effort to expand our correlation engine, which we call Zeus, has been one of the underpinning offerings that makes Datacoms MSP Network Services an enriched offering.
Datacom began delivering Cisco solutions more than 20 years ago and has held Gold Integrator Partner status for over a decade and more recently achieved Customer Experience (CX) Specialisation Certification, reflecting a commitment to the ongoing training and certification of Datacom’s technical experts.
This is an excerpt from the Ebook: Network Services - finding the right fit with Cisco and Datacom.
