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Salesforce

Work with Salesforce — a world-leading customer engagement platform.

Work with Salesforce — a world-leading customer engagement platform.

Salesforce provides a 360-degree view of customer and organisational lifecycles. It's been ranked as the number one CRM by the International Data Corporation (IDC) for four years running.

Whether you need mobile capability for field service, or a CRM strategy and roadmap, Datacom’s Salesforce practice will accelerate your digital transformation. Enable better customer satisfaction for your business' sales success.

We have a large team experienced in delivering complex business transformation projects by leveraging the full end-to-end capability of Salesforce. We help you achieve success by providing the right mix of people, process, and technology. As a gold partner, Datacom has more than 90 certified professionals ready to get you set up. This team is comprised of consultants, architects, developers, continuous improvement managers, business analysts, project managers, and quality assurance testers.

The Datacom and Salesforce teams are closely aligned, with a quarterly strategic review process in place in New Zealand, Australia, and Asia.

Datacom went above and beyond to creatively push the limits of what Salesforce can do to deliver a solution that closely aligned to the needs of our business. I’m not sure many other teams would have been able to implement the final solution.

RB
Ryan Bibby
Technology product manager, New Zealand Rugby

Customer approval

We've worked with government agencies, businesses and organisations across New Zealand and Australia, and numerous industries, including Canon, Counties Power, Kotahi, and New Zealand Rugby.

Breadth and depth

Benefit from Datacom’s expertise and experience with the full Salesforce platform, including MuleSoft and Tableau.

Continuous improvement team

Don't lose productivity. The right business platform solutions are required to stay relevant in today’s business landscape. We're seeing a rapid shift to continuous improvement models and have enabled our Salesforce Practice to meet that demand.

Proven delivery methodology

Benefit from Datacom’s 50-year track record of providing cutting-edge solutions with a flexible, hands-on approach. Ensure you remain productive during any transformation project.

Global expertise, delivered here

We're invested in where you are. Consultants with global experience and locally developed talent mean we have you and your sector covered.

Our expertise includes

Frequently asked questions

Why should I choose Salesforce as a solution?

Salesforce is the global leader in customer relationship management (CRM). Salesforce enables companies of every size and industry to take advantage of powerful technologies to create a 360-degree view of their customers.

How does Salesforce create value for my business?

You join 150,000-plus like-minded companies and find a massive community of experts to enable your company’s growth. Salesforce provides innovation, a single platform, productivity, mobility, and a global community. 

What kind of innovation does Salesforce provide?

Constant ground-breaking innovation where you'll be among the first to use new technologies, such as artificial intelligence (AI) built in your CRM and mobile-first CRM.

Do you work using modern agile project methodologies?

We use agile methodologies such as scrum and kanban. We offer experienced scrum masters, and the team are experienced in using agile tools such as Atlassian Jira and Confluence.