What browsers are supported by Direct Access?
Google Chrome 31 or newer, Mozilla Firefox 34 or newer, Safari 7 or newer and Microsoft Edge.
How do I get access to Direct Access?
Once the employer has set you up in the payroll system, an activation link should be sent to the employee to set up their account.
What if I forgot my password?
Click the ‘Forgot Password’ link on the DA login screen and follow the steps to get a new link.
Why can’t I activate my account using the activation link?
Users have 48 hours from when they received the email to activate their account. After 48 hours the link expires. If this is the case ask your payroll administrator to send you another activation link.
My payslip I received via email is password protected, how do I gain access?
All payslips are password protected to ensure the safety and security of our clients. To access your payslip simply enter your Direct Access password.
Note: Once Datacom has distributed payslips we are unable to update the associated password. All payslips will be protected by the password that existed at the time of distribution. If you have updated your password during or after the distribution date only subsequent payslips will inherit the new password.
I have received my compensation for this pay period, but I have not received the associated payslip?
Payslips distribution begins at 6:30pm on your company’s Direct Credit Date. What this means is there may be a delay between receiving your payslip and receiving your pay. If there is a significant delay between the two (24 hours +) contact your payroll administrator.
Does DA support multi factor authentication?
Yes.
