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Fast-moving consumer goods & retail

Get future-ready digital solutions to enhance customer service and loyalty.
Fast-moving consumer goods & retail
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A winning package of customer service and value for money.

Businesses in the FMCG (fast-moving consumer goods) and retail space need future-ready digital solutions to run smoothly and drive customer loyalty. Datacom's expertise can help companies create modern websites that enhance customer experience, as well as helping enhance distribution processes through automation.

How we support the FMCG and retail industry

Your customers have high expectations for their digital shopping experience. Datacom can help set you up for business success and customer loyalty.

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    Extended logistics

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    Modern data platform

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Our customers

How customers shop is continuously changing. Fortunately, we make sure our customers are always first in the queue to receive technologies and platforms to boost their sales.

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What our customers have to say

Datacom accommodated our very tight time schedule and gave us the right level of support when we needed it. Thank you for enabling us to be the first company to go-live with SAP S/4 HANA in Australasia.
JG
Jonathan Good
Former chief technology and operating officer, T&G
Read our top customer stories and articles
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Westland Milk – $120m transformation is only the start One of New Zealand's largest dairy processors Westland Milk is undergoing a major transformation and a new CRM implementation by Datacom is set to deliver great customer experiences and insights.
Lion pilots smart, sustainable beer packaging A rapid innovation project with Datacom has helped Lion develop a successful pilot for a modern, painless returnables system for beer bottles.
UCaaS: Why organisations are turning to unified communications Organisations with complex communication needs are turning to Unified Communications as a Service (UCaaS) to more fully support their business operations.
ISG recognises Datacom as a leader in CX services ISG’s latest Customer Experience Services report recognises Datacom as a leader in digital operations, hybrid working solutions and social media CX services.
Justin Gray: We need to accelerate AI uptake responsibly AI is no silver bullet, but Datacom MD Justin Gray says it has a meaningful role to play in tackling New Zealand’s stubbornly low productivity and now is the time to accelerate our uptake.
AI needs 'zero trust' approach we take with cybersecurity AI is changing how we do business, but Director of Connectivity and Security Matthew Evetts says data stewardship and a zero-trust approach are a critical foundation for success and to protect data.
Vickesh Kambaran: Playing on Datacom’s strengths Vickesh Kambaran helped Datacom define its values and now he's helping the team as they build the company's long-term vision.
How Datacom supported the Scion team to jumpstart innovation Scion recently completed Datacom’s innovation sprint series and has unlocked smart ideas to deal with slash (forestry debris) and extract value from waste.
How CX earned a seat at the leadership table MD Stacey Tomasoni reflects on Datacom's 30 years in contact centres and customer experience: how has the service industry evolved and what’s on the horizon?
MSP chooses Datacom for locally owned and secure data centre For managed services provider Securecom, shifting to Datacom's Kapua data centre meant not only an easy migration, but security and sustainability in the long term.
Small changes add up to great customer experiences at Humm Investing in new tech platforms is one way to get a return, but as Humm has learned from working with Datacom, sometimes it is about finding smarter ways to use what you already have.
Virtual assistant a 'game changer' for Humm Group The Humm Group has introduced their virtual assistant ‘Emm’ and can now provide 24/7 support to their ‘buy now pay later’ customers, and their customer service agents are reaping the benefits too.
Making life easier for Kennards customers boosts bookings A new Kennards Hire website is helping the equipment hire company remove its customers’ pain points and has seen a 20% increase in its conversion rate.
Hiko: the chatbot helping up to 5000 customers every month Mercury's chatbot Hiko is helping up to 5000 customers a month, cutting wait times for people needing help and giving the customer engagement team more time to focus on resolving complex queries.
Delivering excellence: cloud shift gets NZ Post future-fit A move to AWS public cloud is helping NZ Post prepare its business for the future, step up its security and keep pace with the needs of its customers and team members.
Synlait steps up its cybersecurity When Synlait found itself in growth mode it turned to Datacom to develop a cybersecurity strategy that would keep pace with the company's growth and innovation.
Rapid response helps Foodstuffs support stores, feed communities For 15 years, Foodstuffs North Island has worked with Datacom to ensure its supermarkets and grocery retailers can meet the needs of their communities at all times - even in the middle of a pandemic.
Understanding the supply chain blues Supply chain is a hot topic right now. It's why in our recent IDC Digital Agility survey, many considered supply chain issues to be the biggest challenge facing their organisation today.
Virtual shopping for Fonterra customers An international virtual supermarket gives the New Zealand dairy co-operative an opportunity to test new and current products, and to see which products shoppers think are cream of the crop.
Trusting partnership underpins smooth data centre migration Transferring Pronto Software and its 450 customers to state-of-the-art new data centres in Australia seemed too difficult to do. With Datacom@AirTrunk however, the risk was worth the reward.
We were promised jetpacks and hoverboards that really hover Consumer feedback is used usually to predict the future. Even in an uncertain time, you can predict market disruption always demands change. Is your business ready to change and survive to thrive too?
Helping more than 1,000 businesses pay 25,000 employees How a cloud-based payroll system aids employees across Australia, India and Sri Lanka to help 25,000 members of staff receive their salaries on time, every time.
Past the best before date: Four Square’s new ordering system With over 200 stores across New Zealand, Four Square has a recipe for success. But like with any good recipe, it needs good ingredients and its ordering system no longer cut the mustard.
Growing a premium quality fresh produce business New Zealand’s leading distributor, marketer and exporter of premium quality fresh produce is first to go exclusively live with Datacom in Australasia using a combination of leading software.
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