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Service operations

Don’t just be ready for the future. Be optimised.
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  1. Introduction
  2. Solutions we offer
  3. Discover more
  4. Useful links
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Power up your organisation’s IT with leading technologies and methodologies

Maximise your IT investment with smart, agile service operations that use the best technologies, best practices and methodologies to power up your organisation smartly and securely.

Whether your challenge is upgrading legacy technologies using modern cloud or optimising end-user devices, Datacom’s service operations can help you enhance your IT with market-leading processes and people. 

Unlock innovation and achieve real value from your IT investment with services ranging from Agile IT outsourcing (ITO), artificial intelligence for IT operations (AIOps) and DevOps to infrastructure modernisation, IT service management and monitoring, workplace solutions and business continuity planning. 

Solutions we offer

Agile ITO

AIOps

DevOps

Infrastructure modernisation

IT service management

Workplace solutions

Business continuity planning

Database management

Platform engineering

Agile IT Outsourcing

Don’t just enhance your IT. Shift it from a deficit to an asset, with Datacom’s Agile ITO and streamline your operating costs. Our teams bring pre-built processes and best practices to your organisation so together we can optimise technologies; whether niche, business critical legacy apps, vital infrastructure or modern cloud applications.
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AIOps

Bring big data and machine learning together for visibility and control, no matter how complex your IT operations are with Datacom’s AIOps. Free up IT operations and drive better business outcomes with aggregated data and actionable insights that give you the power to identify and create meaningful change – and measure the results.
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DevOps

Datacom’s DevOps delivers applications and services at high velocity so you can serve your customers and compete more effectively in your market. Our teams use pre-built processes and best practices to build develop application deployment solutions to speed up delivery of new applications and environments.
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Infrastructure modernisation

Optimise your on-premise or hybrid infrastructure to keep ahead of the game with security challenges, regulatory requirements, risk and technical advancements. Datacom’s highly experienced team provide valuable innovation and ideas from across industry, proven methodologies and access to the right technologies for your business.
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IT service management and monitoring

Get higher return on investment and the agility to adjust quickly, without breaking anything. With platform engineering, cloud and network services, supported by service management functions, Datacom’s IT service management and monitoring provides a holistic approach to designing and building IT – and the monitoring to keep it running smoothly.
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Workplace solutions

Collaboration, intelligent security and modern technology are critical for business. Empower your teams and stay ahead of the curve. Uniquely positioned to deliver all services in the modern workplace, Datacom uses Microsoft’s full Modern Workplace platform, including Azure, and provide the training to power success, governance and security.
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Business continuity planning

Make sure customers can access your services and your business continues to thrive with Datacom business continuity planning (BCP). Our teams can provide the full service from consulting to helping you put in place the technology needed for your BCP and disaster recovery requirements with business process outsourcing also available.
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Database management

With thousands of different database configuration settings and increasingly complicated resiliency and recoverability options, the need for database management from an experienced administrator is crucial. Database management ensures the increasing amount of data your organisation is collecting stays compliant.
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Platform engineering

Datacom's platform engineering solutions provide a safe pair of hands for managing your critical business platforms with our mature operational processes, tools, and vastly experienced team of qualified engineers.
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1000+ cloud certified specialists, 36 countries keeping it local, 50+ years of continuous service

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Career in tech opens lots of different doors If he'd listened to his school guidance counsellor Mark Hile would have avoided a career in IT. Instead, he founded an IT company, earned an MBA, and took on a series of leadership roles at Datacom.
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Back on the road: EastLink's IT infrastructure refresh When EastLink's legacy network and storage were reaching end of life, Datacom was able to design and implement an IT infrastructure refresh right in the middle of the COVID-19 pandemic.
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Future-proofing NZ’s Department of Internal Affairs Consolidating the department’s portfolio, including the National Library, Archives New Zealand, and passports, births and marriages, helps the government to unite its data and improve its future.
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Useful links

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    IT support services

    Datacom’s IT support services enable you to take advantage of the latest technologies, backed by skilled technicians and expert support engineers, to ensure you can meet the demands of your business. Learn more
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    Technology lifecycle services

    We enable business to unlock the greatest value from their IT assets; optimising people, performance and planet at every step of the asset lifecycle. Learn more