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Managed LAN services

Ensure the stability and performance of all your business applications.
Managed LAN services
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Drive proactive transformation to the edge.

Rising maintenance costs, constant security threats, and increasingly restrictive budgets put pressure on many infrastructure and networking teams to maintain their network and its performance — Datacom's managed LAN services can help solve these challenges. 

Choosing Datacom's managed LAN services ensures the stability and performance of all applications within your business. We aim to boost your productivity by minimising downtime, and the ongoing support from our experts enables your teams to concentrate on more strategic initiatives. They can focus on understanding and meeting the needs of your customers and employees.

We offer advanced around-the-clock monitoring and management of customer-owned IT infrastructure with the ability to apply analytics to give your team full visibility and the capability to constantly optimise. 

Our job is to remove the pain of dealing with multiple suppliers, locations, and environments by providing you with a seamless experience to focus on what really matters to you — running your business and providing to your customers."

SE
Sam Ereckson
Associate director, network services, Datacom

Telco-independent 

We can support your required solutions regardless of your preferred vendor. We partner with at least 13 providers in New Zealand alone. 

Highly certified experts

We guarantee quality at all levels of our service as our team boasts the highest number of certifications in Microsoft and Cisco alone.

Top vendor coverage

Datacom offers one of the most complete portfolios of solutions in the market in Australia and New Zealand.

Minimal downtime

We offer 24-hour Datacom-owned secure storage of spare parts nationwide, reducing downtime at the critical hour.

Our expertise includes

  • Incident change management icon
    Incident change management
    Detected faults are picked up by the network operations centres (NOC), These leverage the breadth of our expertise, including technical and management escalation points.
  • Configuration management icon
    Configuration management
    Track the lifecycle of network assets, ensuring hardware is covered for maintenance or replacement ahead of end of life. Configurations are backed up to allow rapid restoration of service if needed.
  • Network monitoring icon
    Network monitoring
    Our system regularly polls all the devices in the network to check for availability and errors. All data is recorded to assist in future capacity, incident, and problem management.
  • Toolsets icon
    Toolsets
    We use best-of-breed tools to gather the telemetry required to manage the environments and overlay our custom-developed correlation platform that reports to the status of your systems.
  • Problem management icon
    Problem management
    Our highly certified network engineers are trained in root-cause analysis techniques to ensure problems are properly identified and diagnosed. We implement effective corrective actions.
  • Change management icon
    Change management
    Network changes are managed through our rigorous change-management process determined by underlying business requirements. Implementation, testing, and rollback plans are defined and peer-reviewed.
  • Reporting icon
    Reporting
    We provide multilayered reporting on your network utilisation to improve capacity management. Track trends in network usage, assess the impact of new applications, and plan for future upgrades.
  • Vendor management icon
    Vendor management
    Our relationships with the main network vendors give us access to critical specialists when technical issues arise, allowing us to deliver second-to-none LAN and wireless LAN (WLAN) services.
  • Field and sparing icon
    Field and sparing
    Our field services and sparing options provide the ability to keep all your sites running no matter the location.

Discover more

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  • Public sector

Frequently asked questions

Could I use free tools to manage it myself?

You don't need to occupy your staff with operational matters. Let us do the day-to-day while you focus on projects and your business' future state.

Can I use different vendor solutions?

Sure. We are trained across all the top vendors' solutions. We often take on customer environments in all states and on all devices. We work with you to transform to a future agreed state.

 

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