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From establishing new contact centres to building on existing operations for customer service support, we work with our globally recognised contact centre technology partners to boost operational excellence in your business and create consistent, positive customer experiences (CX).
Datacom will support you in designing, implementing, and onboarding contact centre technology ecosystems that deliver enquiry resolution, improved customer interaction, engagement, self-service, loyalty, and retention.
A high-performing contact centre is a critical foundation to build a deeper connection with your audiences. To optimise the customer journey, you need to combine the latest technology with features that are easy to use.
Human-centred experience design solutions, cloud contact centre platforms, automation, knowledge management systems, app and web content, and integrated analytics services back our contact centre customer experience technology.
We work with you to improve your customer retention, drive loyalty, and grow your business, using scalable and innovative contact centre solutions.
Enhance customer satisfaction and increase employee engagement and productivity through great experiences, easy to use solutions, and full visibility of your operation.
Enhance customer satisfaction and increase employee engagement and productivity through great experiences, easy to use solutions, and full visibility of your operation.
Stay ahead of the game with a service that flexes with your business and has all of the contact centre features you need in a single, all-in-one solution.
Move expensive, on-premise solutions to the cloud and gain control with increased self-sufficiency and reduced support needs.
We will define, build and deploy your solution, and provide training, reporting and ongoing support. Pre-built customer relationship management (CRM) integrations, database lookups, and PCI payment integration will further enhance the customer experience.
Maximise your investment in intellectual property (IP) and employees while increasing resilience and disaster recovery options through remote access, enabling you and your team to work from anywhere.
Datacom is one of only two Gold Partners that service the Australia and New Zealand markets, which we use to your advantage. We unlock the full value of cloud contact centre platforms and contact centre automation to enable your organisation to meet your strategic objectives, reduce risk, enhance the productivity of your people, and deliver more meaningful experiences for your customers.
Our team are in touch with the evolving contact centre technology ecosystem and work with industry-leading partners, including Amazon, Auraya, Cognigy, Google, livepro, Microsoft and Snowflake.
Customers want seamless, convenient, and personalised experiences that create memorable engagements. Datacom provides you with the right technology to connect with your customers genuinely and authentically.
Interact across every communication channel and empower your contact centre team to resolve enquiries the first time.
To support this, our CX experts help you navigate your journey and allow you to realise your contact centre’s true potential.
