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In partnership with Genesys, we’re reshaping contact centres with technology and elevating customer experiences through powerful AI-driven automation.
Datacom’s scalable cloud-based solutions help organisations create intuitive and connected service experiences. By prioritising the customer experience, we shape demand and help to navigate the complexities of the modern omni-channel service experience, delivering optimal outcomes for your business and your customers.
Genesys Cloud is an AI-driven experience orchestration platform that empowers organisations to deliver next-generation customer experiences. As a trusted, cloud-native solution, Genesys Cloud enables businesses to create empathetic, personalised interactions at scale.
By connecting customers with the right experience at the right moment, Genesys Cloud accelerates growth, workforce engagement and operational efficiency – setting your organisation apart.
With technology at our fingertips, delivering great customer experiences should be seamless. Discover how Genesys Cloud simplifies your customer and employee engagements.
“We’re delighted that the staff could immediately begin leveraging the benefits of the Genesys Cloud platform and that the customers are also enjoying improved service. The partnership between Alinta Energy and Datacom is an excellent example of a seamless migration experience from a hardware contact centre system to the Genesys cloud-based solution.”
- Sayeed David, Senior Manager, Strategic Initiatives, Alinta Energy
Datacom is dedicated to helping organisations transform their contact centres with flexible, cloud-based solutions that enhance customer interactions, streamline operations and scale as you grow. From assessing your current systems and advising on the right cloud platform, to managing procurement and ensuring a smooth migration, our end-to-end support keeps your contact centre agile and ready to meet evolving needs.
Datacom’s ebook, "Keep knowledge at the core of your customer and employee experiences" proposes a five-step framework to build a knowledge system that works. To explore key considerations in choosing CX technology, download our eBook.
We understand the business value of experience-led solutions and services. With our partners, we scale and expand opportunities, and pave the way for a transformative digital future in Australasia.
