When we talk about digital experience, we think of an engaged community that is connected to the council and informed through a channel of their preference. We envision a community involved in the process, a community educated through transparency and consistent council processes and a community that feels listened to through interactions and continued conversations.
Datascape supports the lives of people in your communities to use council services through raising requests, applications and payments while providing transparent progress via the communication channel of the customers preference.
We aim to enable a deeper engagement with councils through the customers' own personal account, reducing the double-handling of information between the customer and staff and ensuring councils maintain a corporate history of customers' interactions. Our digital products all work towards this vision.