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Our automation and artificial intelligence (AI) capabilities can help shape your service desk solutions, enabling your people to focus on higher value engagement and delivering meaningful outcomes.
Datacom turns your service desk ambitions into a reality, customising and implementing innovative IT support models to meet your organisation’s broader needs.
We can help you maintain a focus on the customer by using contemporary intent mining and quality assurance practices to identify trends across channels and data. Use these insights to minimise service disruption and discover opportunities for AI and virtual assistant (VA) automation.
Our team works closely with you to understand your unique service desk objectives, and seamlessly transition new services while ensuring effective change management for your people across your organisation.
Datacom’s tailored reporting delivers timely and relevant 360-degree insights to your team, providing the ability to collect data points such as events, incidents, and service requests to optimise and innovate operations. Real-time and customisable dashboards assess situations as they arise, allowing immediate operational adjustments.
Datacom’s tailored reporting delivers timely and relevant 360-degree insights to your team, providing the ability to collect data points such as events, incidents, and service requests to optimise and innovate operations. Real-time and customisable dashboards assess situations as they arise, allowing immediate operational adjustments.
Ensure consistent and efficient implementation of automated workflows. Set up safeguards with the reassurance that your team have the structure they need to deliver positive outcomes consistently.
Our Datacom team is experienced at delivering tangible results throughout the process, and we work closely with your team to understand your objectives and transition services.
Leverage every facet of your digital toolbox to enhance your organisation’s service delivery. Build on your existing platforms and turn your IT service desk vision into a reality.
Take back control of your IT service desk and amplify the efficiency of your IT and ticketing workflow process.
Datacom’s service desk solutions can amplify the efficiency of your IT operations through:
By implementing world-class service desk solutions and industry-leading automated workflows, your business will reach the highest level of service quality and customer satisfaction.
Predict and prevent incidents and obstacles on your customer journeys and streamline the process for your people, empowering teams to provide more effective customer focused outcomes.
Give your team the tools they need to exceed expectations by providing a seamless service. Our innovative team use their industry-leading skills to minimise friction between people, technology and processes.
Specialising in creating exceptional CX journeys, Datacom is a customer experience-driven organisation at heart, handling millions of successful transactions across Australia and New Zealand every year. We see first-hand the correlation between meaningful, connected customer experiences and positive, quantifiable results.
With a focus on delivering long-term commitments that solve human problems, we impact our customers and communities by unlocking the power of technology.
Our partnerships with the world’s most innovative technology providers mean we offer the right IT support and service solutions for your business — and customers — with consistently successful results.
Contact us today to find out how we can help you change the experience of your team, customers, and the communities you serve by harnessing CX technology in your business.
