Tell us a bit about yourself and your business, and our experts will help get you sorted with the right solution for your needs.
Unify is our managed IT service for New Zealand mid‑market businesses that need dependable technology support, predictable costs and reduced operational risk. It gives you proactive, preventative management on a fixed monthly fee so systems are monitored, secured and optimised before issues affect your business.
Built to improve resilience and provide clear accountability, Unify leverages Datacom’s security, support and local expertise. It moves you from reactive break‑fix IT to a structured, business‑aligned model with the right level of support for where you are on your IT journey.
Unify is also well-suited to businesses using Microsoft 365, Exchange, SharePoint, OneDrive, Teams, identity services and end‑user devices.
Respond is best for businesses that need flexible, expert IT help without a fully managed service. This package gives you fast, expert IT support when you need it, with access to service desk assistance, end-user support and specialist engineering help on demand.
Respond is a responsive, cost-effective support option that delivers on- call specialist expertise to provide the fastest, most cost-effective way to access expert IT support only when you need it - we act as an extension of your team.
The package provides:
End user support – including remote management, patching, user admin, printing and email support
Simple monthly automated reports
"Datacom has been a fantastic IT partner to Emma Lewisham, supporting us since the very beginning. Their team is responsive, reliable and genuinely proactive – ensuring our people always have the tools and support they need to do their best work. We are consistently impressed by their professionalism and willingness to help, and knowing we can depend on them lets us stay focused on growing the business. We really value them as our IT partner."
Emma Lewisham
Co-Founder, Emma Lewisham Skincare
The Unify Managed package is suitable for businesses that want pre-emptive IT management and clearer accountability. The Managed package builds on the Respond package with proactive monitoring, maintenance, reporting and governance.
Managed also includes a dedicated local Unify lead, – a local, experienced IT professional who will understand your business and serves as your single point of contact.
With the Unify Managed package, you receive:
Onsite support services
Firewall support and management
M365 management and support (Exchange, SharePoint, OneDrive, Teams)
Azure virtual desktop instance management
IT strategy platform
“Datacom took over from our previous supplier a while ago and have done an incredible job of settling the noise in our IT environment and powering everything we do here at NZCIS, from the Phoenix and Hurricanes through to NZ Rugby and beyond. Thank you for all the work that’s done behind the scenes, as it enables us to perform at our best on the field. We look forward to continuing the partnership in the years ahead.”
Peter Thomas
CEO, Gillies Group Facilities Management
The Protect package is best for businesses wanting proactive IT management with built-in cyber protection. Protect includes everything that the Managed package offers plus always-on cybersecurity.
Unify Protect addresses the most common cyber risks for mid-market businesses by combining 24/7 monitoring, advanced endpoint protection and expert-led response — delivering integrated visibility and rapid action across the entire IT environment.
With Unify Protect includes a dedicated Unify lead – a local, experienced IT professional who understands your business and serves as your single point of contact.
The Unify Protect package includes:
"Datacom’s technical team delivered an exceptional experience throughout our firewall replacement project. The team was knowledgeable, personable and always willing to answer questions. The installation and outage window ran incredibly smoothly – a refreshing change compared to previous experiences with other suppliers. We were thoroughly impressed with the professionalism and quality of service provided."
Mayne Wetherell
IT & Operations Manager, Violet Willoughby-Raill
Unify is a managed IT service that helps businesses reduce risk, improve resilience, and gain clearer accountability for their technology environment. It combines support, proactive IT management, and optional cybersecurity services in one flexible service model.
Unify is designed for New Zealand mid-market businesses that depend on technology but may not want the cost, complexity or risk of managing IT entirely in-house.
Unify offers three service levels:
Respond for on-demand IT support
Managed for proactive IT management and strategic guidance
Protect for managed IT with built-in 24/7 cybersecurity monitoring and response
Respond focuses on responsive support and issue resolution. Managed adds proactive monitoring, reporting, governance, and a dedicated IT lead. Protect includes all of that plus advanced security capabilities such as endpoint detection and 24/7 cyber monitoring.
Mid-market business IT support provides the people, processes, tools and technology expertise needed to keep business systems secure, available and performing effectively. It helps organisations manage end-user devices, Microsoft 365 environments, cloud services, infrastructure, cybersecurity and day-to-day support requirements.
For many mid-market businesses, technology has become critical to operations, but maintaining the right level of internal expertise can be challenging. Effective IT support helps reduce downtime, improve cybersecurity, provide predictable costs and ensure technology investments align with business goals. It also gives organisations access to specialist skills and strategic guidance without the cost and complexity of building a large internal IT team.
Co-managed IT services are a good fit when a business already has internal IT resources but needs additional capacity, specialist expertise or support managing day-to-day operations. Co-managed IT services allow internal teams to focus on strategic projects while an experienced technology partner provides monitoring, maintenance, end-user support, cybersecurity, governance or specialist engineering expertise.
A co-managed approach is particularly valuable when:
An IT managed services provider helps your business move from reactive IT support to a proactive, business-aligned technology model. Instead of spending time responding to issues after they occur, managed services focus on preventing problems, improving security, reducing risk, and ensuring technology supports business growth.
For mid-market businesses, an IT managed services provider can deliver:
For growing New Zealand mid-market organisations, managed services provide the expertise, support and security needed to scale confidently while allowing internal teams to focus on delivering business outcomes.
No. Unify is designed to act as an extension of your business, whether you have no internal IT team, a small internal team, or need specialist support to complement existing resources.
Yes. Cybersecurity is a core part of Unify Protect, which includes endpoint detection and response, 24/7 monitoring and incident response support. Managed and Respond also support better IT hygiene through patching, monitoring and support services.
Yes. Unify can support Microsoft 365 environments and a range of cloud and infrastructure services, depending on the service level selected.
Yes. Unify is designed to scale with business needs, making it suitable for organisations that need immediate support now and a pathway to more proactive management and stronger security over time.
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